Rajshree Singh
New Delhi
Summary
I am an experienced professional with diverse background in administration, teacher, Payroll Specialist, Training and auditing. I am a quick learner and thrive in a challenging environment. With my skills in communication, problem solving and relation building, I am sure I can make impact in this field.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist (Payroll Specialist)
PeopleReady, A TrueBlue
12.2022 - Current
- Resolve client queries as per the SLA’s defined in the contract on calls.
- Responsible for Assigning/Allocating work to the team.
- Working efficiently on different tools like Geneses, interaction desktop, Prism, Salesforce, Job stack, JCC, Pure connect.
- Create and maintain new hire and personnel files and enter them into Human Resources Information Systems – ORACLE.
- Processing of Payroll on Remote Desktop with tools like PRISM and SALESFORCE.
- Use a customer relationship management (CRM) system to administrate email payment requests and system of record for interactions.
- Adding Skills & Certification Manually in prism received from U.S & Canadian Candidates. (Profile Change Requested).
- Addition & Removal of Candidates for their next shift in Organization tool (Job Stack).
- Handling/Responding on the emails on priority received from the onshore team.
- Experience in driving salesforce cases efficiency and management using salesforce as CRM used to manage emailed pay requests, efaxed pay requests, and system of record for interactions.
- Responsible for maintaining updates, enhancements, building reports, managing dashboards etc.
- Responsible to resolve all salesforce cases that are related to payment inquiries from associates.
- Manage any pay queries or discrepancies, seeking appropriate resolution in a timely and efficient manner.
- Key administrative tasks include management of the Payroll system (and all related systems/processes), ensuring accurate processing of weekly / monthly payroll related tasks, creating and maintaining filing systems and preparing for auditing.
- Navigate multiple operating systems, including our Applicant Tracking System (ATS), our staffing app – JobStack, our text alert system and more.
- Take inbound orders from new and existing customers and enter them into our system.
- Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
- Proficiency in Microsoft Tools (Word, PowerPoint, Excel, Teams, Outlook, SharePoint)
- Training Leadership: Provide on the job training for multiple processes and have successfully mentored and developed a backup source.
- Quality Assurance: Conduct various audits to maintain high quality client deliveries, ensuring accuracy and compliance.
- Training and Development: Regularly conduct team hurdles and refresher training sessions, fostering continuous growth within the team.
- Team Engagement and Community Involvement:Promote team engagement through various activities, also, actively participate of Engagement Team, contributing to community initiatives and employee engagement.
- Error Management: Maintain an error log to track and address issues promptly, contributing to a culture of excellence and continuous improvement.
- Efficiency and Reliability: Consistently meet Turnaround Time targets and plan leaves in advance to ensure minimal disruption to operations.
PRT Teacher
Rosary Senior Secondary School, Delhi
07.2019 - 03.2021
- Planning tasks, events and other physical activity-related assignments for students.
- Teaching tasks that are safe for students and include movements and physical activities.
- Developing classroom lectures and assessments for achieving student's performance goals and overall physical education.
- Conducting tests which include physical activities and giving marks on the basis of performance.
- Collaborating with other staff members and creating curriculum goals.
- Communicating with parents about a student's performance and progress.
- Organizing space and equipment for physical activities outside the classroom.
- Providing an adequate amount of equipment so that every student can perform the task at the same time.
- Giving the valuable knowledge and helping students learn new skills inside the classroom so they can perform efficiently on the fields.
- Applauding each student for their participation and performance and helping them to perform better next time
Administrative Executive
Learner's Academy
02.2018 - 06.2019
- Organize, coordinate, schedule and perform office functions at a middle school, serve as secretary to the principal.
- Coordinate communications between administrators, District and site personnel, parents, students and the general public.
- Train and provide work direction to clerical personnel and others as assigned.
- Responsible for maintaining financial and annual budgets and other annual reports and generate various reports includes enrollment and re enrollment agreements, monthly students and staff attendance.
- Maintained student records, logs of screenings, inquiries, waitlists, list for accepted and non-accepted applicants.
- Prepared memos, letters and other documents, administered mails and correspondence.
Education
Bachelor of Arts - Physical Education
IGIPESS, University of Delhi
05.2018
Bachelor of Science - Physical Education, Health Education And Sports
IGIPESS, University of Delhi
05.2016
P.C.M.
C.R.P.F Public School, Hyderabad (CBSE)
03.2013
Skills
- Payroll processing
- Interpersonal Communication
- Client Services
- Meeting deadlines
- Time Management
- Multitasking
- Microsoft Outlook, Excel, PowerPoint, Word
- Data entry
- Collaborative team member
- Customer service
- Multi-state payroll
- Dashboard
- Mentoring New hires
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Date of Birth
28 March 1995
Timeline
Customer Service Specialist (Payroll Specialist)
PeopleReady, A TrueBlue
12.2022 - Current
PRT Teacher
Rosary Senior Secondary School, Delhi
07.2019 - 03.2021
Administrative Executive
Learner's Academy
02.2018 - 06.2019
Bachelor of Arts - Physical Education
IGIPESS, University of Delhi
Bachelor of Science - Physical Education, Health Education And Sports
IGIPESS, University of Delhi
P.C.M.
C.R.P.F Public School, Hyderabad (CBSE)
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