Customer Executive
Bajaj Finance
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Adapted communication style to suit diverse customer preferences, ensuring a comfortable and productive interaction for all parties involved.
- Reduced response times by implementing effective ticketing systems for handling inquiries, resulting in increased efficiency and client satisfaction.
- Provided basic troubleshooting and product set-up support for customers.
