Raju
Automobile
Delhi,Delhi
Summary
Accomplished Technical Trainer at OLX AUTOS with a proven track record in enhancing employee technical skills and productivity through innovative training modules. Adept at technical evaluations and customer service, demonstrated by a history of improving customer satisfaction and operational efficiency. Skilled in troubleshooting and maintenance, coupled with exceptional negotiation abilities, ensuring optimum job accomplishment and customer loyalty.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Technical Trainer
OLX AUTOS
03.2018 - 11.2024
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Worked with video production team and developed new training content in various distribution channels.
- Stock Yard Team handling with Stock Report.
- Multiples sales team Inquiries solve with Technically.
- Repair Brake Down vehicles.
- Inspection Engineer's inquire solve with Technically.
- Create SOP and
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Improved productivity across departments by delivering engaging workshops on time management and effective communication techniques.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
Technical Retail Associate
Cars24 Services Private
11.2015 - 03.2018
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Pre-owned car inspect Technically with customer.
- Car negative Points discuss with customers.
- Price negotiation with customer.
Team Leader
Gozoomo.com
11.2014 - 10.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handle The Pre-Owned Car inspection engineers Team.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Lead distribution.
S,Service Advisor
Uttam Toyota Pvt Ltd ( Unit of Toyota Service)
03.2010 - 04.2014
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Developed estimates by costing materials, supplies, and labor.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Service Advisor
Capital Hyundai
02.2009 - 04.2010
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed estimates by costing materials, supplies, and labor.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
Service Advisor
Sri Durga Automobile (Unit of Mahindra & Mahindra
01.2008 - 03.2009
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Developed estimates by costing materials, supplies, and labor.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Advisor
EXCEL MOTORS LTD., A Unit of MITSUBISHI MOTORS
02.2004 - 03.2006
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Developed estimates by costing materials, supplies, and labor.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Technical Advisor
DD Motor Pvt Ltd ( Unit of Maruti Suzuki)
01.2002 - 12.2004
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Contributed technical oversight to assist team project fulfillment.
- Before and After Car service, Done the Road test Technically.
Education
No Degree - MechnicalDiploma
IIMT
DELHI 04.2001 -
No Degree - 12TH PASS
NIOS
Noida 04.2001 -
No Degree - One Year Motor Vehicle Apprentice
Safdarjung's Air Port
New Delhi, India 04.2001 -
No Degree - TWO YEAR MOTOR VEHICLE CERTIFICATE COURSE
ITI NAND NAGRI
DELHI 04.2001 -
High School Diploma -
Govt Boys Se Secondary School
Delih 04.2001 -
Skills
Adept in handling & maintaining all types of Mahindra & Mahindra
Vehicles with the following activities: Periodical Maintenance, Repairs,
Fault finding, Troubleshooting, Denting & painting, etc
Professionally acquainted in making estimations Job work planning and target
the setting of workshop associates to achieve optimum job accomplishment and
maximize customer satisfaction and responsible for Insurance claim procedures
and final inspection
1 Experienced in technically evaluating cars (hatchbacks, sedans & SUVs) in the
budget & executive segments
Identify body & paint, mechanical, electrical & interior defects in cars
Calculate and provide a repair/refurbishment estimate for a car to bring
it to its top-notch condition
Fully knowledge of automobile purchase, ownership, finance &
sale- purchase documentation and other vehicle-related legal procedures
Confident speaker, courteous field professional, and a good negotiator
Languages
English
Intermediate (B1)
Certification
Basic Training in IDTR Loni (Maruti) Advance Training in Maruti Udyog Ltd. Gurgaon Service Advisor Training in Maruti Udyog Ltd. Gurgaon Diagnostic Training in Maruti Udyog Ltd. Gurgaon
Interests
Reading books
Watching movie
Traveling
Lessening old Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Trainer
OLX AUTOS
03.2018 - 11.2024
Technical Retail Associate
Cars24 Services Private
11.2015 - 03.2018
Team Leader
Gozoomo.com
11.2014 - 10.2015
Attend Ladder One & Ladder Two & ladder Three training Toyota Gurgaon. Attended Service Advisor TSA Level-1 & 2 Training by TKM in Gurgaon.
04-2013
S,Service Advisor
Uttam Toyota Pvt Ltd ( Unit of Toyota Service)
03.2010 - 04.2014
Service Advisor
Capital Hyundai
02.2009 - 04.2010
Attended two days of service Advisor Basic training in MILE One day training in Hyundai Training Centre Mathura Road, I 20 Diesel Attended two days of service Advisor Technical training in HYUNDAI. Attended two days of HSAP-1 training in HYUNDAI.
07-2008
Service Advisor
Sri Durga Automobile (Unit of Mahindra & Mahindra
01.2008 - 03.2009
Two Day’s Service Advisor’s Training in Mitsubishi Motors Training Centre, Mathura Road, New Delhi.
07-2006
Service Advisor
EXCEL MOTORS LTD., A Unit of MITSUBISHI MOTORS
02.2004 - 03.2006
Technical Advisor
DD Motor Pvt Ltd ( Unit of Maruti Suzuki)
01.2002 - 12.2004
Basic Training in IDTR Loni (Maruti) Advance Training in Maruti Udyog Ltd. Gurgaon Service Advisor Training in Maruti Udyog Ltd. Gurgaon Diagnostic Training in Maruti Udyog Ltd. Gurgaon
01-2002
No Degree - MechnicalDiploma
IIMT
04.2001 -
No Degree - 12TH PASS
NIOS
04.2001 -
No Degree - One Year Motor Vehicle Apprentice
Safdarjung's Air Port
04.2001 -
No Degree - TWO YEAR MOTOR VEHICLE CERTIFICATE COURSE
ITI NAND NAGRI
04.2001 -
High School Diploma -
Govt Boys Se Secondary School
04.2001 -