Self-motivated and cheerful customer service professional with 4+ years of experience helping customers and resolving product and service issues
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Paradise Food Court Pvt Ltd
Hyderabad
02.2024 - Current
Provided exceptional customer service by anticipating guest needs before they arise.
Maintained detailed records of sales transactions and daily shift reports.
Ordered supplies from vendors as needed while staying within budget guidelines.
Supervised and trained staff in customer service, food handling, and safety protocols.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Assisted with kitchen preparation during peak times as needed.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Ensured compliance with all food safety regulations and sanitation standards.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Created new menu items based on customer feedback and industry trends.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Optimized profits by controlling food, beverage and labor costs.
Managed accounts payable, accounts receivable and payroll.
Duty Officer
PVR INOX Limited
Hyderabad
10.2021 - 01.2024
Supervising the functions of the Cinema operations, facilities, taking property round to ensure all things settled as per process on a day-to-day basis
Maintain safety and hygiene of the area is allotted and check cleanliness and 100% facility requirements
Conducted regular inspections of the facility to identify potential safety hazards or needed repairs.
Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
Handling the opening & closing of shift in presence of Duty manager or Cinema manager
Cash Management: issuing of daily floats, handling cinema imprest, shift banking, shortage control etc
Monitoring and control of quality levels of product and service & Customer satisfaction
Customer query handling
Maintaining the Sanitation, cleanliness and hygiene of the entire Cinema
Ensuring reach the assigned SPH of Cinema show wise
Conducts daily briefing & Discuss about the targets for the shift, making constant effort to achieve the same
I am also responsible to check the staff grooming and discipline
Preparing duty roaster and shift planning as per the movie releases
Handling bulk booking and corporate booking, events, birthday celebrations at cinema.
Guest Relationship Associate
PVR INOX Limited
Hyderabad
08.2018 - 09.2021
Greeted guests upon arrival, providing information and assistance with check-in procedures.
Organized store inventory for efficient restocking of items throughout the day.
Provided exceptional customer service by responding promptly to customer inquiries.
Maintained accurate records of customer orders, payments and returns.
Education
BSc -
Srinidhi Degree College, Kakatiya University
06-2023
Intermediate -
Srinidhi Jr College
01.2015
SSC -
ZPSS
01.2013
Skills
Customer & Guest Relationship management
Grounds management
MS Office (Word, Excel, Power point)
Operational efficiency and safety
Workflow Management
Training and mentoring
Client relations and retention
Personal Information
Father's Name: D HASSAIN
Title: Duty Manager in Cinema Operations
Date of Birth: 06/20/97
Nationality: Indian
Marital Status: Single
Religion: Muslim
Languages
English
Telugu
Hindi
Timeline
Assistant Restaurant Manager
Paradise Food Court Pvt Ltd
02.2024 - Current
Duty Officer
PVR INOX Limited
10.2021 - 01.2024
Guest Relationship Associate
PVR INOX Limited
08.2018 - 09.2021
BSc -
Srinidhi Degree College, Kakatiya University
Intermediate -
Srinidhi Jr College
SSC -
ZPSS
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