Meera Bee
Hyderabad
Summary
Self-motivated and cheerful customer service professional with 4+ years of experience helping customers and resolving product and service issues
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Paradise Food Court Pvt Ltd
Hyderabad
02.2024 - Current
- Provided exceptional customer service by anticipating guest needs before they arise.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
Duty Officer
PVR INOX Limited
Hyderabad
10.2021 - 01.2024
- Supervising the functions of the Cinema operations, facilities, taking property round to ensure all things settled as per process on a day-to-day basis
- Maintain safety and hygiene of the area is allotted and check cleanliness and 100% facility requirements
- Conducted regular inspections of the facility to identify potential safety hazards or needed repairs.
- Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
- Handling the opening & closing of shift in presence of Duty manager or Cinema manager
- Cash Management: issuing of daily floats, handling cinema imprest, shift banking, shortage control etc
- Monitoring and control of quality levels of product and service & Customer satisfaction
- Customer query handling
- Maintaining the Sanitation, cleanliness and hygiene of the entire Cinema
- Ensuring reach the assigned SPH of Cinema show wise
- Conducts daily briefing & Discuss about the targets for the shift, making constant effort to achieve the same
- I am also responsible to check the staff grooming and discipline
- Preparing duty roaster and shift planning as per the movie releases
- Handling bulk booking and corporate booking, events, birthday celebrations at cinema.
Guest Relationship Associate
PVR INOX Limited
Hyderabad
08.2018 - 09.2021
- Greeted guests upon arrival, providing information and assistance with check-in procedures.
- Organized store inventory for efficient restocking of items throughout the day.
- Provided exceptional customer service by responding promptly to customer inquiries.
- Maintained accurate records of customer orders, payments and returns.
Education
BSc -
Srinidhi Degree College, Kakatiya University
06-2023
Intermediate -
Srinidhi Jr College
01.2015
SSC -
ZPSS
01.2013
Skills
- Customer & Guest Relationship management
- Grounds management
- MS Office (Word, Excel, Power point)
- Operational efficiency and safety
- Workflow Management
- Training and mentoring
- Client relations and retention
Personal Information
- Father's Name: D HASSAIN
- Title: Duty Manager in Cinema Operations
- Date of Birth: 06/20/97
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Languages
- English
- Telugu
- Hindi
Timeline
Assistant Restaurant Manager
Paradise Food Court Pvt Ltd
02.2024 - Current
Duty Officer
PVR INOX Limited
10.2021 - 01.2024
Guest Relationship Associate
PVR INOX Limited
08.2018 - 09.2021
BSc -
Srinidhi Degree College, Kakatiya University
Intermediate -
Srinidhi Jr College
SSC -
ZPSS
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