Summary
Overview
Work History
Education
Skills
Languages
Awards
Training
Certification
Timeline
Generic
RAJU DAS

RAJU DAS

Kolkata

Summary

A performance driven professional; Skilled in cross-functional collaboration. Offering over 15 years of rich experience in Operations and HR management aligned with business, with experience providing excellent customer service and HR expertise in talent management and development, as well as implementing HR best practices to streamline processes & capitalize on opportunities for organizational growth

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Manager - WPD (HR)

Sodexo
Kolkata
05.2024 - Current
  • Drive & execute the Corporate Strategic interventions on recruitment in the region
  • Focus upon annual forecasting, quarterly forecasting & monthly plan in the region assigned
  • Identify, recommend & establish tie-ups with Institutions & agencies
  • Organized talent management processes such as recruitment, onboarding, training, and development.
  • Developed programs that support diversity initiatives within the organization's culture.
  • Managing employee connect activities at the client site spread across various locations
  • Ensuring proactive implementation of various employee engagement activities at the client site

Senior Manager Training and Development

Sodexo
Kolkata
01.2023 - 04.2024
  • Identify, develop and update the training needs for all services in the SFS/ FMS/Hard FM division in consultation with Corporate training team & Regional HR Head.
  • Plan and direct all trainings in terms of content, systems and policies in consultation with Regional HR Head
  • Implement overall training strategy and calendar as evolved in the region.
  • Interact and coordinate with the personnel on-site as well as regional Operations to address all training related issues
  • · Research different methods of training and development strategies pertaining to different levels and groups of employees at sites and Office.

Manager Training and Development

Sodexo
Kolkata
01.2020 - 12.2022
  • Managing overall training needs for the region
  • Coordination and follow up of L&D Trainings /CSTP Trainings and Managerial training programs
  • Interact and coordinate with the personnel on-site as well as regional Operations to address all training related issues
  • Work closely with the support of all Segment/SO/Transversal Managers to complete training programs successfully
  • Analyze trends and data to ensure operationally sound training systems
  • Implement and follow-up of the training process and effectiveness

Assistant Manager - Training and Development

Sodexo
Kolkata
04.2017 - 12.2019
  • To Prepare and coordinate for Quarterly & Monthly Training Calendar
  • To drive and co-ordinate e-learning for target audience in the region
  • To coordinate and update Training Calendar compliance Tracker & Training Execution Compliance tracker every month
  • Implement and follow-up of the training process and effectiveness
  • Interact and coordinate with the personnel on-site as well as regional Operations to address all training related issues
  • Interact with clients periodically as defined for their feedback on the performance of Sodexo employees

Assistant Manager- Integrated Facility Management

Jones Lang LaSalle India (JLL)
Kolkata
01.2016 - Current
  • Ensure proper management all service contracts, including inspections and quality management service delivery
  • Demonstrate proactive connect with Building managers, BU SPOC's in facility and MOM of periodic meeting and connects
  • Conduct regular briefings/town hall and training for site based team and monitor results for ground effectiveness
  • Ensuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by client
  • Assisting with the preparations of various reports including daily operation, SLA review Monthly Management report, building infrastructural snag report etc
  • Ensure that team follows the JLL Code of Business Ethics while at work and while representing JLL in anyway what-so-ever
  • Ensure ZERO ethic case at site
  • Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of HK and Maintenance services
  • To ensure that all the invoices are approved and processed with supporting as per JLL best practices and local account guidelines.

Manager-Hospitality (Food & Beverage Operation)

Sodexo Food Solution India Pvt. Ltd.
Kolkata
07.2007 - 12.2015
  • Producing and presenting food items as per the customer and client expectations and Sodexo India standards as well as maintain and ensuring continuous improvement the efficiency and profitability of the operation
  • Working towards Menu Planning, food costing for Food court/Executive dining & Special Events
  • Enhancement of sales turn over, also ascertaining contribution exceeds budgeted target
  • Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
  • Apprise the management of any serious reversal or threat to the operations on time
  • Meet the sales and profit targets of the site
  • Ensure that all the invoices are raised and delivered to the client as per schedule
  • Quality in all aspects of the work and as per the standards
  • Manage the on-site team including cooks, MPWs, stewards, cashiers, stores assistants etc
  • Prepare activity schedules and assign duties
  • Cope with the unavoidable staff problems, sickness, shortage etc
  • Ensure proper staffing for maximum productivity and higher standard of quality
  • Promote a healthy and teamwork oriented atmosphere within the site
  • Identify the training needs of his team and assist in the development of modules to address the same.

Shift In-charge (Food & Beverage Operation)

Café Coffee Day
Kolkata
- 07.2007
  • Handling sales & profitability of outlet
  • Maintaining inventory by periodical stock auditing and café hygiene
  • Enhancing guest relation
  • Ascertained the maintenance of proper standard of service and product
  • Provided training sessions to new team member.

Education

Bachelor’s in Business Management (BBM) -

JRN Rajasthan Vidyapeeth University, Udaipur, Rajasthan, Recognised by-UGC-AICTE-DEC Joint Committee (Govt.of India)

3 years program in Hotel Management & Catering Technology & Applied Nutrition -

The Meridian School of Hotel Management, Salt Lake, Kolkata

Skills

  • Operations Management
  • Resource Allocation
  • Learning Management Systems
  • Employee Development
  • Employee Relations

Languages

  • English
  • Hindi
  • Bengali

Awards

Certificate of merit for ATITHI DEVO BHAVA (Food & Beverage service), Sodexo

Training

  • Industrial Training, Welcome Hotel Rama International (ITC Welcome Group), Aurangabad, Maharashtra, 22 weeks, Food and Beverage Service, Food Production, Accommodation Operations
  • Knowledge Enhancement Workshop on Safe Working Practices, Sodexo Training Academy

Certification

  • Internship project (ITC Hotel) - May 2003 - Oct 2003

Timeline

Senior Manager - WPD (HR)

Sodexo
05.2024 - Current

Senior Manager Training and Development

Sodexo
01.2023 - 04.2024

Manager Training and Development

Sodexo
01.2020 - 12.2022

Assistant Manager - Training and Development

Sodexo
04.2017 - 12.2019

Assistant Manager- Integrated Facility Management

Jones Lang LaSalle India (JLL)
01.2016 - Current

Manager-Hospitality (Food & Beverage Operation)

Sodexo Food Solution India Pvt. Ltd.
07.2007 - 12.2015

Shift In-charge (Food & Beverage Operation)

Café Coffee Day
- 07.2007

Bachelor’s in Business Management (BBM) -

JRN Rajasthan Vidyapeeth University, Udaipur, Rajasthan, Recognised by-UGC-AICTE-DEC Joint Committee (Govt.of India)

3 years program in Hotel Management & Catering Technology & Applied Nutrition -

The Meridian School of Hotel Management, Salt Lake, Kolkata

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