Raju Enumula
Team Lead
Hyderabad,telangana
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Team Lead
Zepto
02.2024 - Current
- Presently serving as a Vendor Team Leader at Zepto, overseeing the management of 35+ vendors. Key responsibilities include daily onboarding of over 50 riders and 35+ new logins. Actively engaged in maintaining vendor relationships through regular follow-ups and onsite visits to vendor offices, resolving any issues efficiently.
Additionally, spearheaded the launch of Zepto's latest project, "Freelancers," as the primary point of contact (POC) in Hyderabad city. Within a span of one month, successfully onboarded 55 freelancers and facilitated over 60 fresh logins, demonstrating effective leadership and project management skills.
Team Lead
Swiggy
10.2022 - 02.2024
- Managed team of 30+ vendors and monitored their work to ensure progress
- Led the hiring cycle and worked to thoughtfully develop the department and its functions
- Continually worked to fully understand the needs of company and assisted in identifying solutions that meet those needs
- Generated daily weekly monthly reports vendor performance metrics
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends
- Generated reports and obtained data to develop analytics on key performance and operational metrics
- Worked with internal teams to understand business needs and changing strategies
- Generated financial reports to garner forecasting, trending and narrative results analysis for management
- Utilized statistical, economic and financial principles and techniques to prepare reports and other requests
- Reviewed costs, expenses and revenues associated with construction projects
- Worked on AMC annual maintenance contracts for the vendors and process their invoices using procurement process like PR/PO/GRN/invoices
- Filed clients' legal documents in relevant courts for processing
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients
- Drafted witness declarations and pretrial statements
- Performed Regular Audits
- Dashboard Development: Created and automated Standard Operating Procedures (SOPs) for lead Prioritization, significantly streamlining and enhancing the process
- Additionally, developed user friendly dashboards in Google Sheets that allowed vendors to monitor their individual performance on a daily, weekly, and monthly basis
- These dashboards facilitated transparency and real-time performance monitoring, empowering stakeholders to make informed decisions
- Environment: Ms Excel, Wps, MS Word, Oracle Tools, Dashboards Building, Sales Operations, Dashboards building, Analytical thinking, Business Requirements, Data Models, Google sheets, AI tools, including Chat GPT and other advanced AI technologies, to enhance data analysis and decision-making Process.
Branch Relationship Executive
State Bank of India
04.2019 - 04.2020
- Worked to create an environment of service excellence for internal and external customers
- Creatively solved customer issues and provided resolutions to achieve the highest level of customer satisfaction.
Learner Assistance
Navata Road Transport
09.2018 - 03.2019
Education
Bachelor Of Computer Applications -
Priyadarshini Degree College
07.2010 - 05.2013
Intermediate - undefined
Andhra Loyola College
07.2008 - 05.2010
Secondary School Certificate - undefined
ZPH School
04.2007 - undefined
Skills
Technical Proficiency (MS Excel
Languages
Telugu
English
Hindi
Timeline
Team Lead
Zepto
02.2024 - Current
Team Lead
Swiggy
10.2022 - 02.2024
Branch Relationship Executive
State Bank of India
04.2019 - 04.2020
Learner Assistance
Navata Road Transport
09.2018 - 03.2019
Bachelor Of Computer Applications -
Priyadarshini Degree College
07.2010 - 05.2013
Intermediate - undefined
Andhra Loyola College
07.2008 - 05.2010
Secondary School Certificate - undefined
ZPH School
04.2007 - undefined