RAJU GANDLA
Hyderabad
Summary
Experienced Senior Infrastructure Analyst with expertise in enhancing business continuity strategies and reducing recovery times. Skilled in disaster recovery implementation and stakeholder engagement, driving successful outcomes in crisis management. Proven ability to collaborate effectively with teams, ensuring resilience across critical operations.
Overview
15
15
years of professional experience
Work History
Senior Infrastructure Analyst
Franklin Templeton International Services Pvt Ltd
02.2024 - Current
- Worked along with the team in developing comprehensive business continuity strategies, improving the company's recovery time objectives.
- Implemented a business impact analysis for key departments that identified critical redundancies and led to a reduction in potential business disruptions.
- Coordinated with IT to integrate disaster recovery initiatives, enhancing system uptime across the company's network.
- Contributed and played a key role to a large-scale business continuity exercises annually, streamlining response procedures and reducing recovery times.
- Partnered with cross-functional teams to develop a resilient telecommuting infrastructure, supporting seamless remote operations for 10,000+ employees during emergencies.
- Authored detailed business continuity reports and presented findings to executive leadership.
- Managed Everbridge notifications for the global stakeholders during an incident and as per business needs.
- Being an Everbridge Account administrator, create user profiles and assign appropriate access levels to the users (Internal & External Vendor).
- Implemented Single Sign-On (SSO) Everbridge access to all the users in collaboration with the relevant teams.
- Conducted Everbridge Mobile Application campaigns to provide awareness to the employees on the application.
- Followed up with the Business Continuity Plan Coordinators and Plan Approvers to complete annual review of their respective plan BIAs and Plan approvals to be compliant.
- Participated in annual DR exercises and helped the application managers with finishing the exercise & post exercise tasks.
- Performed UAT testing as part of new BCP/DR tool implementation. Provided historical and active data to the respective team to upload into the new tool.
Senior Technology Business Systems Consultant
Wells Fargo India Solutions
09.2020 - 02.2024
- Played a key role in handling high priority issue that has identified by the auditors in the resiliency planning and drove it to completion.
- Conducted regular connects with the technology business coordinators in all the maintenance activities of their respective BCP plans and on the timely deliverables as per the corrective action's sustainability.
- Encouraged the business managers to participate in the monthly resiliency lead meetings to get the latest updates on the Audit Corrective Action's status, BCP activities, Infrastructure simulations and Data Center Exercises.
- Ensured all the India & Philippines Technology Transitions i.e GDA IDs/Transition IDs have a BCP plan and function validated with in the SLA by following up with the respective business managers and the global teams. Also, ensured to assign an exercise and maintenance record for the BCP validated transitions in the BCP tool on weekly.
- Performed the timely checks with the help of dashboard and share point data to ensure the India & Philippines transition details have been updated in the respective BCP plan and function in the BCP tool.
- Tracked Move the Lines effectively by collaborating with business and the global teams to ensure the moved function has a BCP plan in the received business function and the require details have been updated in the BCP tool followed by BIA analysis and recovery strategy testing.
- Actively participated in crisis management calls to provide the business impact and other required details by working with the respective business coordinators.
- Ensured Everbridge communication exercise acknowledged by the employees successfully and provide awareness to the new joiners.
- Performed concentration risk analysis and gather the business recovery details and publish the reports to the leadership and other forums.
- Worked on resiliency gap remediation issues to mitigate the identified risk and documented appropriately in line with the governance & control procedures.
- Worked on third party business and technology BCP management and ensured the service providers are in line with the resiliency policies and procedures.
- Provided an awareness on the Everbridge mass notification exercise in weekly connects with the business coordinators and encouraged them to communicate further with the team managers and team members to have maximum compliance in responding to the notification.
- Participated in Infrastructure and Data Center annual exercise and observe the outcome and remediation plans to fix the gaps.
- Managed all the hiring requirements in collaborating with HR and admin related activities for the team.
Senior Business Continuity Coordinator
Barclays Global Service Center
08.2017 - 09.2020
- Ensured Resilience is appropriately owned and embedded as part of business planning, management and development.
- Supporting Group Resilience to ensure the implementation of Group Resilience Framework in line with resilience policy across organization’s entities.
- Establishing mechanisms to ensure that GSC's technologies and critical processes can continue following significant disruptions through the provision of policies, frameworks.
- Accountable for ensuring the services managed in support of their business units, functions operational activities are appropriately established and provisioned to align with the resiliency requirements of those operational activities.
- Ensure resilience is extended/monitored to cross-dependencies which are aligned to other business units, functions, or support services internal or external to Barclays.
- Proactive identification of resilience risks and appraise stakeholders with proposed mitigations plans through Risk and Control assessment mechanism.
- Ensure awareness of the Group Resilience Policy and enable technology staff to operate their processes in such a way that established Resilience is maintained, and know to highlight the local Technology management where they consider Resilience objectives are or may not be met.
- Ensure appropriate competent personnel are available to manage and support the Resilience Test Program (encompassing Application and Data Centre Validation Testing), including all pre and post-test activities.
- Ensure the accuracy and completeness of the Application Records in the Service Management Toolset which relate to the applications in their IT Management Area.
- Where resiliency relies upon provisioning of alternative Technology arrangements, own the plans for exercising those alternative arrangements and for periodically testing their effectiveness.
- Ensure appropriate competent personnel are available to support any Application or Data Centre invocation, including where appropriate the provision of 24/7 support.
- Maintain high levels of accountability and readiness to support testing and invocation activities.
- Responsible for ensuring Data Centre and business recovery plans are created and regularly reviewed, tested and signed off by the respective owners.
- Cascading IT systems, suppliers, recovery plan’s compliance reports to respective leads and stakeholders in timely manner.
- Partner with internal stakeholders to build a strong culture of timely response to continuity resilience issues.
- Build and maintain positive engagement with key stakeholders, provide strategic advice on Resilience to senior management.
- Establish and manage relationships with Business Unit Owners in undertaking their Resilience role and responsibilities.
- Develop reporting and raise internal stakeholder awareness on key trends, themes and systemic issues.
- Received appreciations from various stakeholders across the globe through Barclay’s recognition system.
- Successfully completed review of plans, validation and sign off activities annually with zero overdue.
GRSS Delivery Analyst
GENPACT INDIA PVT LTD
07.2016 - 08.2017
- Being a BCM Analyst, I manage the shared services Helpdesk by providing advice and guidance to issues /queries related to group resilience raised by Business Units, Resilience Coordinators, Resilience Partners and staff globally.
- I supervise and deliver all activities provided by the delivery team across all GRSS Service areas including Resilience Supplier Control Obligation (full time) and NAPA (partially).
- I handle recovery plan management and development.
- I handle business validation activities as per the validation calendar across all strategies.
- In addition to the business Validations, I also support Technology Validation Activities.
- I also handle call notification (BAlert) exercises.
- I provide regular /ad-hoc compliance and capability reports on a weekly and monthly basis.
- I was promoted as a shift manager to manage the GRSS email inbox by assigning/maintaining the request tracker.
- Being one of the shift managers, I circulate the daily GRSS request tracker reports on daily intervals to the GRSS Management and in the team.
- Also, I manage the request ID statuses on share point to deliver the resolution to the requestor within agreed SLA.
- In addition to the above, I am one of the active participants in all the social and cultural activities.
- Recognized and rewarded by a silver award for being consistent performer in the team.
Technical Associate
GENPACT INDIA PVT LTD
07.2011 - 07.2016
- Being an SME in the process, I give training on process updates and in assisting the team as a part of Level2 role.
- Responsible for giving feedback to the team members and participating in client call calibration on weekly basis.
- I also take escalated tickets to resolve technical issues within given timeline as per the level 2 process.
- Been one of the spoc for publishing daily reports to the team and higher levels.
- One of the consistent performers by maintaining quality parameters in place.
- I handled Customer’s technical queries related to software installation in Windows and Macintosh operating system in coordinating with the respective teams.
- I got cross skilled to handle chats and emails as per the process requirement.
- I am one of the active team players of Genpact’s Cricket Team and spoc for HR activities.
- Rewarded with two silver and three bronze awards.
- Also, one of the active members in social activity programs like ‘Sankalp’ and ‘Give India’.
- I have shortlisted and got training for IT asset management as a part of Build Program where I got trained on IT Software and Hardware asset management.
- I have enrolled and completed for ITIL V3 Foundation course in the internal Genpact self-learning portal.
- I got good appreciation from the most privileged customers and from our Quality Department.
- I was awarded as the best quality performer of the month, and I got a wonderful incentive award from the client.
- Apart from the process I have participated in other fun activities which were conducted by the Employee Relations team, and I got fabulous prizes.
Education
Bord of Secondary Education -
Guntur Vikas Junior College
HyderabadBachelor of Technology -
HITAM College of Engineering
HyderabadSkills
- Business continuity planning
- Disaster recovery implementation
- Business impact analysis
- Resiliency strategy development
- Incident management coordination
- BCP tool management
- Strategic thinking
- Training facilitation
- Team collaboration
- Stakeholder engagement
- Risk assessment
- Project coordination
- MS Azure foundational
- Advanced data analysis
Personal Information
- Date of Birth: 05/19/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above furnished information are true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Father Name
G.Siddiramulu, Agriculture
Timeline
Senior Infrastructure Analyst
Franklin Templeton International Services Pvt Ltd
02.2024 - Current
Senior Technology Business Systems Consultant
Wells Fargo India Solutions
09.2020 - 02.2024
Senior Business Continuity Coordinator
Barclays Global Service Center
08.2017 - 09.2020
GRSS Delivery Analyst
GENPACT INDIA PVT LTD
07.2016 - 08.2017
Technical Associate
GENPACT INDIA PVT LTD
07.2011 - 07.2016
Bord of Secondary Education -
Guntur Vikas Junior College
Bachelor of Technology -
HITAM College of Engineering