Raju Hemrom
Bangalore,India
Summary
Dynamic and detail-oriented F&B professional seeking a Supervisor role at LUPA. Offers extensive experience in managing fine-dining table sequences, handling high-profile VIP clienteles, and executing strict hospitality SOPs. Recognized for exceptional communication skills, a calm demeanor under high-pressure weekend rushes, and the ability to train junior stewards to deliver impeccable service. Expert in POS operations, inventory coordination, and maximizing table turnover while elevating the overall guest experience.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Supervisor
SAVAA SER PVT LTD ( LUPA)
Bangalore, INDIA
2023.02 - 2025.10
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Led team meetings, ensured clear communication amongst all members
- Ensured smooth operations with regular maintenance checks.
- Monitored employee attendance records for maintaining discipline within team.
- Implemented company policies effectively, maintained high standards of service delivery.
- Coordinated with other supervisors to maintain consistency across shifts.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rate
Sr. Captain
Olive Bar & kitchen Pvt Ltd( Toast & Tonic)
Bangalore, INDIA
2017.02 - 2022.03
- Facilitated high-profile guest experiences by accommodating complex table requests.
- Supported regular customers by promptly addressing their needs.
- Assigned specific tables and sections to stewards and runners at start of shifts.
- Conducted pre-shift briefings to update team on daily specials, out-of-stock items, VIP reservations, and service targets.
- Mentored junior staff to ensure adherence to standard operating procedures regarding grooming, etiquette, and service flow.
- Served as liaison between kitchen and service staff to guarantee timely and correct food delivery.
- Monitored meal pacing to efficiently clear, reset, and turnover tables without rushing guests.
- Verified accuracy of guest bills and processed payments while resolving complex billing issues such as discounts, splits, or vouchers.
Education
High School Diploma - SEBA Board
Baghmora High School
Assam 2005.12 - 2012.03
Skills
- Active listening and intuition
- Upselling and suggestive techniques
- Fine dining etiquette masters
- High-pressure multitasking
- POS and billing literacy
- Positive attitude
- Customer service orientation
- Inventory management
- Product knowledge
- Team Leadership
- Communication skills
- Initiative taking
- Team motivation
- Staff management
- Ethical standards
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
assamese
Fluent
Nepali
Fluent
Affiliations
- travel
- reading
- sports
- music
Timeline
Supervisor
SAVAA SER PVT LTD ( LUPA)
2023.02 - 2025.10
Sr. Captain
Olive Bar & kitchen Pvt Ltd( Toast & Tonic)
2017.02 - 2022.03
High School Diploma - SEBA Board
Baghmora High School
2005.12 - 2012.03