Raju Joseph
Pune
Summary
Experienced Operational Risk Analyst with over 16 years in the financial services industry, including 6 years in internal audit, operational risk, and compliance within BFSI. Proficient in risk assessment, regulatory compliance, and insurance operations. Recognized for driving process improvements, leading teams, and fostering client relationships. Seeking a role to leverage expertise in risk management and enhance operational resilience in a dynamic financial environment.
Overview
20
20
years of professional experience
Work History
Operational Risk Analyst
Tata Consultancy Services (TCS) - BFSI Platform UK&E
02.2018 - Current
- Collaborated with UK clients to test and assess the effectiveness of operational controls
- Developed and documented audit test procedures and test scripts for comprehensive evaluations
- Identified, investigated, and addressed audit findings, operational deficiencies, and potential risks
- Implemented revised controls to enhance robustness and compliance
- Contributed to operational efficiency and risk management improvements within the project.
Senior Authorization Insurance Operations Associate
Tata Consultancy Services (TCS) - BFSI Platform UK&E
07.2016 - 02.2018
- Managed and optimized insurance operations processes for the UK&E market
- Led authorization teams and provided oversight of payment procedures
- Ensured compliance with regulatory standards while driving operational efficiency
- Enhanced customer experiences through proficient authorization protocols and risk evaluation.
Senior Operations Associate
Tata Consultancy Services (TCS) - BFSI Platform UK&E
08.2012 - 07.2016
- Ensured efficient and accurate policy management through proficient policy administration
- Handled claims processes, addressing complex claims effectively
- Focused on delivering outstanding service and fostering client relationships.
Senior Insurance Operations Associate
AXA Business Services - BFSI Platform UK&E
01.2007 - 01.2012
- Experienced in policy administration, claims management, and exceptional customer service
- Analysed and resolved complex issues for efficient insurance policy processing
- Committed to delivering exceptional service and nurturing client relationships.
Airline Back Office Associate
World Network Services (WNS)
01.2005 - 01.2007
- Provided customer support in airline ticketing services
- Managed reservations and precise ticketing solutions
- Ensured adherence to industry standards in fare filing for international airlines
- Resolved airline-related issues effectively.
Education
Bachelor of Commerce (B. Com) -
Savitribai Phule Pune University
Pune, Maharashtra01.2004
HSC Higher Secondary Education -
Maharashtra Board
Pune, Maharashtra01.2001
SSC Secondary Education -
Maharashtra Board
Pune, Maharashtra01.1999
Skills
- Risk Assessment and Management
- Regulatory Compliance
- Internal Auditing
- Operational Risk Management
- BFSI Industry Knowledge
- Audit and Compliance
- Process Improvement
- Insurance Operations
- Client Relationship Management
- Data Analysis and Reporting
- Operational Control Testing
- Financial Analysis
- Analytical Thinking
- Attention to Detail
- Communication
- Problem-Solving
- Collaboration and Teamwork
- Project Management
Websites
Languages
- English
- Hindi
- Marathi
Timeline
Operational Risk Analyst
Tata Consultancy Services (TCS) - BFSI Platform UK&E
02.2018 - Current
Senior Authorization Insurance Operations Associate
Tata Consultancy Services (TCS) - BFSI Platform UK&E
07.2016 - 02.2018
Senior Operations Associate
Tata Consultancy Services (TCS) - BFSI Platform UK&E
08.2012 - 07.2016
Senior Insurance Operations Associate
AXA Business Services - BFSI Platform UK&E
01.2007 - 01.2012
Airline Back Office Associate
World Network Services (WNS)
01.2005 - 01.2007
Bachelor of Commerce (B. Com) -
Savitribai Phule Pune University
HSC Higher Secondary Education -
Maharashtra Board
SSC Secondary Education -
Maharashtra Board
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