RAJU KOPURI - Resume - Senior Branch Manager - KOPURI RAJU

Senior Branch Manager

KOPURI RAJU

MACHILIPATNAM

07.2007 - Current

Managed all aspects of branch operations, from hiring staff to maintaining budgets.
Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
Resolved customer complaints in a timely manner while protecting the interests of the branch at all times.
Scheduled staffing levels according to anticipated demand for services.
Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
Assisted with the development of training programs for new hires.
Maintained up-to-date knowledge of products and services offered by the branch in order to better serve customers' needs.
Provided leadership by setting a positive example for other employees to follow.
Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
Developed and implemented strategies to increase branch profitability.
Recruited qualified candidates for open positions within the branch.
Planned and implemented company initiatives to improve customer service.
Managed and inspired team members to perform to full potential, driving branch profitability.
Planned work schedules to maintain adequate staffing levels.
Verified cash by balancing cash drawers and maintaining cash count records.
Disciplined employees to encourage compliance with company policies and procedures.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Managed relationships with tax authorities, bankers and auditors.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Coordinated approval or rejection of lines of personal & Bussiness loans.