RAJU KOTLA
Hyderabad
Summary
Highly aspiring IT professional with over 20+ years of experience targeting assignments in Cross Cloud platform service offerings, Storage, Windows platforms. Working as a Sr. Technical Lead & Cloud Solutions Architect with a leading organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Windows Technical LEAD and Cloud Architect
Sutherland Global Services
Troy
05.2019 - Current
- Leading Windows Team with a size of 15 team members.
- Completely manage 600 + Windows Servers on real time basis.
- Creation of all new VM’s in OCI Platforms as per customer requirement along with proper licensing.
- Create RFC and schedule monthly Patching activities for UAT/Dev and Prod servers.
- Perform Maintenance Activities on Oracle Cloud Infrastructure.
- Remediation of all Platform & Application related Vulnerabilities on all Windows servers.
- Prepare and guide the team in building new servers as per Client requirements.
- Look after Escalation calls and involve in all CAB meetings held twice a month.
- Help, prepare and discuss on RCA for critical issues with client.
- Prepare SOP’s and Knowledge Document which will shared to new hires for Training and Development.
- Upgrade Windows Servers and internal Tools as and when required.
Sr. Support Engineer & SME for Product Licensing for Asia Pacific Region
Arcserve Technologies
04.2012 - 04.2019
- Assist Clients across Asia Pacific region in Set-up, Configuring Arcserve Products in their respective Environment.
- Provide assistance in any backup/restore activity on priority.
- Provide assistance to peers as SME with respect to Product Activation & Licensing.
- Deliver Training session on important modules like Arcserve Products, Exchange Architecture, SQL servers etc.
- Assisting in configuration & setup of Tape Libraries, SAN, NAS Storage devices.
- Worked as an SME for a team size of 15.
- Handling escalation cases & resolving them on priority.
System/User Administrator for Carphone Warehouse Account
IBM India Pvt Limited
04.2009 - 04.2012
- Support new account creations on Active Directory.
- Define Job Roles, provide access to Applications as user requires.
- Provide access to Share Drive, Network Drive, and HR Central.
- Perform user-id creation, Modification, deletion on AD.
- Also resolved User accounts lock/frequent lock issues for users.
- Worked on Domain Controllers.
- Creation of external contacts/objects set SMTP address/forward for users on AD.
- Responsible for third-level support for all server related issues.
- Participated in complete system builds, upgrades, migrations, code deployments and patch management.
- Implemented security policy, virus protection& Server Patching.
- L2 Support & Administered change management related to server upgrades and software installation.
- Prepared and maintained documentation of Technologies, standards and procedures.
- Maintained and supported more than 500 servers for Intel Steady State & perform net backups.
Sr. Associate
WIPRO BPO
10.2007 - 04.2009
- Resolving Hardware issues of desktop computers for HP customers.
- Also providing feedback to associates on quality parameters after remote monitoring.
- Gauge on metrics &provide quality scores with feedback to all through emails & calls.
- Take calls from irate & dissatisfied customers to meet his expectations & perception.
- Resolving networking issues both wired & wireless connections.
- Configuring, managing troubleshooting the networks.
- Resolving network connection issues &issues related with email client configuration.
- Meeting the requirements of the client.
Technical Support Officer
SITEL-India
01.2007 - 06.2007
- Resolving technical issues for EarthLink customers via Voice.
- Supporting team members in resolving EarthLink BB customer’s DSL Broadband Internet connection issues, Network connection issues and issues related with e-mail client configuration.
- Configuring, managing, and troubleshooting the router-based network.
- Worked with both wired as well as wireless network.
- Meeting the requirement of the client.
- I specialize in MS Office and BT products.
Education
B-Tech - Electronics Communication Engineering
Jaya Prakash Narayan College (JNTU)
Intermediate -
Nalanda College of Arts & Sciences
Class X -
St. Mary High School
Skills
- Microsoft Active Directory
- DNS
- DHCP
- ADMT
- Trusts
- AD & Application Migration
- Group Policies
- LDAP
- Cloud Storage
- Server building
- Oracle Cloud
- VMware
- Azure VM Migration
- Azure AD
- Azure Cloud Services
- SQL Server
- HD Insight
- Architectural mentorship
- Server Upgrade
- Migrations
- File Server
- Exchange Server
- OCI Cloud
- Server Virtualization
- Hyper-V
- Azure Resources
- VNETS
- Load Balancers
- Azure Networking
- Storage
- Containers
- Dockers
- Azure Backup
- Site Recovery
- Oracle Cloud Infrastructure
- Availability Domain
- Fault Domain
- Server Management
- Windows Patch Management
- Arcserve Backup
- Backup
- Restore
- Replication
- User & System Administrative Tasks
- NAS
- SAN
- Networking Concepts
- HTML Scripting
- Windows Power Shell
- SQL Queries
- PowerShell
- Python
- Terraform
- Jenkin
- Bash
Certification
- MCSE Certification
- Cloud Oracle Operations and Architect Associate Certification
- Azure Fundamentals, Administrator & Solutions Architect Expert Certification
- ITILv4 Certification
Languages
- English
- Telugu
- Hindi
Personal Information
Date of Birth: 01/07/82
Automation Skills
- PowerShell
- Python
- Terraform
- Jenkins
- Bash
Timeline
Windows Technical LEAD and Cloud Architect
Sutherland Global Services
05.2019 - Current
Sr. Support Engineer & SME for Product Licensing for Asia Pacific Region
Arcserve Technologies
04.2012 - 04.2019
System/User Administrator for Carphone Warehouse Account
IBM India Pvt Limited
04.2009 - 04.2012
Sr. Associate
WIPRO BPO
10.2007 - 04.2009
Technical Support Officer
SITEL-India
01.2007 - 06.2007
B-Tech - Electronics Communication Engineering
Jaya Prakash Narayan College (JNTU)
Intermediate -
Nalanda College of Arts & Sciences
Class X -
St. Mary High School
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