RAJU PAL
SONAMUKHI
Summary
Business Manager with a proven track record of enhancing productivity and achieving operational efficiency. Expertise in strategic planning and team leadership, driving significant improvements in business processes. Strong communication and problem-solving skills facilitate effective management and foster business growth.
Overview
10
10
years of professional experience
Work History
Business Manager/Branch Manager (B.M.)
ABSOLUTE BARBEQUE (AB’s)
01.2025 - Current
- Managed daily restaurant operations to ensure smooth service delivery.
- Supervised staff scheduling and training for optimal team performance.
- Implemented inventory control measures to reduce waste and maintain stock levels.
- Coordinated marketing initiatives to enhance customer engagement and brand visibility.
- Developed standard operating procedures to improve workflow efficiency across departments.
- Facilitated team meetings to address concerns and promote a collaborative work environment.
- Analyzed customer feedback to identify areas for service improvement and development.
- Ensured compliance with health and safety regulations in all operational activities.
- Managed a team of staff members, providing guidance and direction to ensure the successful completion of tasks.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Developed and implemented policies and procedures to improve operational efficiency.
Business Manager/Branch Manager (B.M.)
BARBEQUE NATION HOSPITALITY LTD.
04.2022 - 12.2024
- Achieved outlet EBITDA by minimizing food wastage and controlling operational expenses.
- Conducted inventory assessments to optimize stock management.
- Established rapport with guests to enhance satisfaction and generate positive reviews.
- Maintained high-quality food and service standards to drive business growth.
- Handled complaints effectively, ensuring improved guest experiences.
- Adhered to FSSAI guidelines, maintaining hygiene and cleanliness for safe food service.
- Performed audits and quality checks on incoming materials for consistent standards.
- Motivated staff through daily briefings and training sessions to boost performance.
- Managed daily restaurant operations to ensure smooth service delivery.
Restaurant Service Manager
Barbeque nation Hospitality Ltd.
Bangalore
10.2020 - 03.2022
- Supervised daily restaurant operations and ensured compliance with health standards.
- Trained and mentored staff to enhance service quality and teamwork.
- Managed inventory levels and coordinated supply orders for efficient operations.
- Implemented staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular inspections to uphold cleanliness and safety protocols.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Developed training materials to improve onboarding processes for new hires.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Analyzed customer feedback to identify areas of improvement in the restaurant service.
- Established standard operating procedures for various tasks such as food preparation, serving techniques.
- Investigated any discrepancies between ordered items and received items from vendors.
- Conducted regular performance appraisals of staff members to improve quality of service.
- Assisted in menu development by suggesting items based on seasonal ingredients or popular trends.
Restaurant Captain
Barbeque nation Hospitality Ltd.
Bangalore
11.2018 - 09.2020
- Supervised daily restaurant operations and ensured high service standards.
- Trained and mentored new staff on service protocols and customer engagement.
- Managed reservations and coordinated seating arrangements for optimal flow.
- Oversaw inventory management, ensuring timely supply of food and beverages.
- Collaborated with kitchen staff to enhance menu offerings and presentation.
- Addressed guest inquiries and resolved issues to maintain satisfaction levels.
- Implemented safety procedures to comply with health regulations during service.
- Led team meetings to discuss performance expectations and service goals.
- Resolved guest complaints quickly to deliver courteous service and promote repeat business.
- Ensured all health and safety regulations were adhered to at all times.
Sr. Guest Service Associate.
Barbeque nation Hospitality Ltd.
Bangalore
08.2016 - 10.2018
- Provided exceptional food and beverage service to the guests to enhance their experience.
Guest Service Associate
Barbeque nation Hospitality Ltd.
Bangalore
04.2015 - 07.2016
- Assisting senior G.S.A. in serving food and beverages to guest to provide them a pleasant experience.
Education
Higher Secondary Certificate (HSC) (class 12th) - Arts Education
SONAMUKHI B.J. HIGH SCHOOL
SONAMUKHI, BANKURASkills
- Staff management
- Inventory control
- Customer relationship management
- Business development
- Team collaboration
- Performance optimization
- Operational efficiency
- Leadership skills
- Effective communication
- Employee scheduling
- Coaching and mentoring
- Performance evaluations
- Customer relations
- Employee motivation
About Personality
HUMBLE, POLITE AND HONEST PERSON.
Languages
- BENGALI
- ENGLISH
- HINDI
Hobbies and Interests
PHOTO / VIDEOGRAPHY & EDITINGS.
Personal Information
- Father's Name: LATE GODADHAR PAL
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
- Religion: HINDU
Accomplishments
- Employee of the Month award three times
- Best GSI achiever outlet in PAN India in 2021, 2024
- Lowest attrition of the month in the North region award twice in the year 2022 and thrice between 2023 and 2024
- Highest delivery rating outlet of the month reward.
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Disclaimer
I do hereby declare that the above informations are true and correct to the best of my knowledge and belief.
Timeline
Business Manager/Branch Manager (B.M.)
ABSOLUTE BARBEQUE (AB’s)
01.2025 - Current
Business Manager/Branch Manager (B.M.)
BARBEQUE NATION HOSPITALITY LTD.
04.2022 - 12.2024
Restaurant Service Manager
Barbeque nation Hospitality Ltd.
10.2020 - 03.2022
Restaurant Captain
Barbeque nation Hospitality Ltd.
11.2018 - 09.2020
Sr. Guest Service Associate.
Barbeque nation Hospitality Ltd.
08.2016 - 10.2018
Guest Service Associate
Barbeque nation Hospitality Ltd.
04.2015 - 07.2016
Higher Secondary Certificate (HSC) (class 12th) - Arts Education
SONAMUKHI B.J. HIGH SCHOOL
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