RAJU RAGOLU

Work History

Rusted Spoon

10.2023 - Current

Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
Delivered outstanding dining experiences for patrons.
Greeted guests, answered questions about menu selections and offered drink pairings.
Maintained cleanliness of overall dining room.
Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
Processed orders and sent to kitchen employees for preparation.
Checked guests' identification before serving alcoholic beverages.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

DV Manor (Quality Inn)

09.2018 - 10.2023

Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Greeted new customers, discussed specials, and took drink orders.
Inspected dishes and utensils for cleanliness.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Trained and managed dining room staff with diverse service backgrounds.
Showed high-level understanding of fine dining standards and practices.
Coordinated dining room staff schedules to provide adequate floor coverage.
Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
Completed restaurant opening and closing functions that included POS report generation.
Coordinated foodservice operations between kitchen staff and dining room servers.
Maintained updated inventory of alcoholic beverages and serving supplies.
Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervised server staff and simultaneously served personal section of tables.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Checked identification for minimum age for sale of alcoholic beverages.
Managed food resources, memorized orders, and coordinated customer service.
Stayed up-to-date on menu changes to help customers make food choices.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.

Fortune Murali Park

07.2016 - 09.2018

Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Kept server areas clean and stocked to increase efficiency while working tables.
Trained new servers on restaurant policies and procedures.
Maintained clean and safe work environment.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Inspected dishes and utensils for cleanliness.