Raju RajKonwar
Summary
Hardworking Senior Learning Facilitator enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 10+ years of related experience conducting classroom and virtual training sessions.
Overview
13
13
years of professional experience
Work History
Senior Learning Facilitator
Altisource Business Solutions Pvt Ltd
04.2013 - 11.2020
- Proficient in Mortgage Underwriting, Loan Origination, Title, Foreclosure, Bankruptcy, Eviction and Granite (Lender Risk Management)
- Facilitated new hire and process training for Loan Origination, Title, Foreclosure, Bankruptcy, Eviction and Granite (Lender Risk Management) processes
- Oversight and monitoring of on-the-job training for new batches until certification
- Analyzed training need based on Quality Accuracy (QA) defects, client feedback and documentation rejects by loan servicing company
- Managed refresher training based on training need analysis and root cause analysis
- Streamlined process HRD by conducting Time and Motion study across all the processes
- Maintained repository of process manuals, policy documents, process checklists and job aids based on process changes via Change Control Board
- Enriched documentation content which is periodically reviewed by customer, compliance team and regulatory agencies
- Monitored legislations, regulatory and legal changes in the industry that could have impact on the processes
- Proactively acquainted clients of new developments, issues and challenges
- Monitored company policy adherence by the teams by conducting surprise audits
- Reduced time spent on training by streamlining processes and optimizing course content for maximum efficiency
- Evaluated training effectiveness and implemented necessary improvements, resulting in higher employee satisfaction ratings
Training Executive
Ocwen Financial Solutions Pvt Ltd
05.2011 - 08.2012
- Successfully set-up a training program with well-defined structure and objectives easily understood by concerned team
- Conducted new hire, process training and application usage training for Bankruptcy process for both onshore and offshore recruits
- Managed certification test for new joiners as well as re-certification test for existing employees with low quality performance
- Delivered training requirements in timely and qualitative manner
- Created and maintained procedure manuals, job aids and checklists
- Handled special projects ( like automation, time and motion study etc.) for business unit
- Tracked new bankruptcy law implementations and monitored adherence
- Actively worked with technology team for system adaptation of any new implementation
- Conducted root cause analysis based on findings by internal review group and mitigate process/knowledge gaps
Associate
Ocwen Financial Solutions Private Limited
02.2008 - 04.2011
- Handled agency portfolio of approx. 750- 1000 loans in Bankruptcy and ensured all assets were managed as per Government Sponsored Enterprise (GSE) guidelines
- Maintained Six Sigma timelines and quality with regard to MFR, POC and Plan reviews (bankruptcy events)
- Monitored bankruptcy cases and provided directives to legal counsel, for them to take appropriate action to safeguard properties
- Supported Legal Department and bankruptcy vendor(s) on escalated matters
- Monitored loans for cash flow and referred to attorney for appropriate legal action
- Completed detailed research/account auditing as necessary
- Monitor and process payments for Bankruptcy Trustees and Borrowers – Pre and Post-Petition
- Enhanced case/loan information of portfolios on a daily basis with accuracy
- Assisted peers to perform better and to maximize team efficiency and productivity by sharing knowledge best practice
- Prepared surveillance report on status of the loans and referred to higher management for oversight
- Developed domain expertise in the state specific processes and requirements involving Foreclosure and Bankruptcy
- Performed reconciliation of Chapter 13 discharged cases
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Skills
- Well versed with US mortgage banking
- Training and mentoring
- Excellent management and organizational skills
- Adaptability and flexibility
- Organizational Leadership
- Team work
- Collaboration
- Compliance
- Root-cause analysis
- Time management
- Problem Solving
- Detail oriented
- Communication
- Credit Report
- Virtual Training
- E-learning development
Educational qualification
- B. Sc. - Gauhati University
- 10+2 - Sainik School, Goalpara, Assam
- 10th - Sainik School, Goalpara, Assam
Declaration
I hereby declare that all the above mentioned information is true and binding to the best of my knowledge.
Raju RajKonwar
Place: Bangalore
Date:
Timeline
Senior Learning Facilitator
Altisource Business Solutions Pvt Ltd
04.2013 - 11.2020
Training Executive
Ocwen Financial Solutions Pvt Ltd
05.2011 - 08.2012
Associate
Ocwen Financial Solutions Private Limited
02.2008 - 04.2011
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