RAJU ROY

Service Engineer.

• Handling customer complaints across pan-India and ensuring timely resolution.
• Managing under-warranty cases and dealer bill claim settlements.
• Performing assembly, installation, and commissioning of DG sets.
• Troubleshooting engines, alternators, control panels, ATS panels, and AMF panels.
• Expertise in genset synchronization, including load sharing, parallel operation, and synchronisation panel configuration.
• Conducting failure trend analysis and managing field failure investigations.
• Preparing detailed failure investigation reports for major breakdowns.
• Maintaining and updating the genset database for the assigned region.
• Planning technical service activities for current and existing products.
• Coordinating effectively with the Head Office, dealers, and customers for smooth operations.
• Organising technical training, soft skills training, and on-the-job training (OJT) for customers and service engineers.
• Strengthening the service team by applying core engineering principles and technical expertise.

• Working with Cummins engines and gensets.
• 7.5 kVA to 1500 kVA.
• Having a Cummins HHP ID.
• Troubleshooting.
• Major overhaul.
• Control circuit.
• Preventative maintenance.
• Good knowledge of engines, alternators, and control systems.
• Commercial handling.
• Customer handling.
• Payment processing.
• New business growing from 'out of fold' customers.
• 7 years' experience.