RAJU S
Bangalore
Summary
Highly motivated and experienced marketing professional with 5+ years of experience in digital marketing. Proven track record of increasing brand awareness and driving conversions through targeted campaigns. Skilled in social media management, content creation, and data analysis
Overview
9
9
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER( BDM)
VODAFONE IDEA Limited
Bangalore
07.2021 - Current
- Conduct market research to identify new business opportunities, trends, and competitors
- Develop and implement business development strategies to achieve organizational goals
- Generate leads through networking, cold calling, email marketing, and other means
- Identify and qualify potential clients and partners
- Develop proposals and pitches to present to potential clients and partners
- Manage existing relationships with clients and partners to ensure continued growth and satisfaction
- Lead a team of business development professionals, if applicable
- Focuses on developing partnerships with technology companies to integrate their products or services with the organization's offerings.
CUSTOMER CARE EXECTUIVE ( CCE )
VODAFONE PRIVATE LIMITED
Bangalore
11.2018 - 06.2021
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner
- Assisted customers with product selection based on individual needs
- Developed and maintained relationships with customers to ensure their satisfaction
- Investigated customer complaints and provided solutions within acceptable time frames
- Analyzed call data to determine areas of improvement in customer care process
- Resolved billing issues and disputes through effective problem-solving techniques
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Enhanced customer service delivery by implementing feedback received from customer surveys
- Handled customer complaints, providing appropriate solutions and alternatives within time limits
- Coordinated with the technical support team to resolve product or service issues
- Answered customers' questions about services and products offered.
SR. FILED EXECUTIVE & TEAM LEAD FOR B & E
Transgenez (BPO) PVT MTS DATA CARD
Bangalore
04.2015 - 05.2018
- Lead and manage a team of sales, business development, or operations professionals to achieve organizational goals
- Develop and execute business strategies to drive revenue growth, expand market share, and improve profitability
- Set sales targets, develop sales plans, and motivate the sales team to achieve goals
- Oversee the day-to-day operations of the team, including budgeting, forecasting, and process improvement
- Build and maintain strong relationships with key customers and partners to drive revenue growth and retention
- Analyze market trends, customer needs, and competitor activity to inform business decisions
- Develop and manage financial forecasts, budgets, and business plans to ensure alignment with organizational goals
- Identify and mitigate risks to the organization's reputation, finances, or operations
- Communicate effectively with senior leadership, colleagues, and stakeholders to ensure seamless integration of efforts.
Education
B Com -
GITAM UNIVERSITY BANGALORE
Bangalore, Karnataka01.2019
Skills
- Team leadership
- Sales target setting and planning
- Lead Generation
- Market Research
- Issue Resolution
- Market analysis
- Communication skills
- Customer service
Languages
- English
- Kannada
- Tegulu
- Hindi
- Tamil
Awards
- 08/01/2016, Best Employee, The ability to truly listen to the issue, understand the customer's concerns, and show empathy can go a long way in resolving the issue effectively.
- 2019, BEST EMPLOYEE, The ability to truly listen to the issue, understanding the customer's concerns, and show empathy can go a long way in resolving the issue effectively.
Disclaimer
I hereby declare that the information provided in this CV is true and accurate to the best of my knowledge and belief.
Timeline
BUSINESS DEVELOPMENT MANAGER( BDM)
VODAFONE IDEA Limited
07.2021 - Current
CUSTOMER CARE EXECTUIVE ( CCE )
VODAFONE PRIVATE LIMITED
11.2018 - 06.2021
SR. FILED EXECUTIVE & TEAM LEAD FOR B & E
Transgenez (BPO) PVT MTS DATA CARD
04.2015 - 05.2018
B Com -
GITAM UNIVERSITY BANGALORE
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