Summary
Overview
Work History
Education
Skills
Timeline
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RAJU SARMA

Sales Manager
Kolkata,WB

Summary

  • SNAPSHOT: An astute and result oriented professional with 8 years of experience in
  • Service Operation
  • Aftermarket Sales & Business Planning
  • Technical Product support

Overview

8
8
years of professional experience

Work History

Senior Service Engineer

08.2018 - 08.2019
  • Focused on.
  • Product Success.
  • Product Tech.
  • Support.
  • Customer Satisfaction.
  • Dealer Management.
  • Aftermarket Sales.
  • Team & Subordinate development.

Technical, Service Specialist

Proficiencies
11.2016 - 08.2018
  • Sandvik-30 days product training in FINLAND Atlas Copco- SL1,SL2 Cleared , Nasik & Pune Management Epiroc- Sales Skill Sandvik-Business Communication Atlas Copco-Service operation & Finance.
  • Successfully handled dealer operation in the terms of Aftermarket Sales and Service.
  • Provided technical support to Key customers i.e.
  • Dalmia Cement/Kalinga Commercial/ ACC Cement by which bagged order of Smart Rig which is second time in India & first time in East zone.
  • Net sales (Aftermarket Parts & Service) exceeded by 25% over budget in 2018-2019.
  • Trained & Developed technical team of Channel partners.
  • Since,.
  • Asset Reliability.
  • Performance Enhancement-Maintainability, Capacity upgrade, EHS Upgrade.
  • Corrective maintenance- Wear Materials, Parts Planning, Maintenance Planning, Oil report Analysis, BD Analysis, RCA Approval, and Condition Monitoring.
  • Warranty Handling & Parts life cycle management.
  • Supporting sales team with engineering support related to m/c specification & suitability.
  • Closely work with factory for product improvement.
  • Responsible for competence development of Service team.

Service Engineer

07.2011 - 10.2016
  • Maintenance, Troubleshooting, Testing, Installation, Commissioning, Operator training.
  • Handled different customer in different business line i.e Surface/Underground/Cement/Mining/Construction/Hydro/Tunn-eling etc.
  • Spare parts planning of AMC/FMC/CPH Projects.
  • Warranty handling.
  • Inventory management.
  • Closely follow up activity of various channel partners in the terms of OR vs OI, Target vs Achv., Customer support, Service Management, Parts planning, Review meeting etc.

Education

Diploma - Electrical Engineering

Ramakrishna Mission

Skills

Budgetundefined

Timeline

Senior Service Engineer

08.2018 - 08.2019

Technical, Service Specialist

Proficiencies
11.2016 - 08.2018

Service Engineer

07.2011 - 10.2016

Diploma - Electrical Engineering

Ramakrishna Mission
RAJU SARMASales Manager