RAJU SARMA
Sales Manager
Kolkata,WB
Summary
- SNAPSHOT: An astute and result oriented professional with 8 years of experience in
- Service Operation
- Aftermarket Sales & Business Planning
- Technical Product support
Overview
8
8
years of professional experience
Work History
Senior Service Engineer
08.2018 - 08.2019
- Focused on.
- Product Success.
- Product Tech.
- Support.
- Customer Satisfaction.
- Dealer Management.
- Aftermarket Sales.
- Team & Subordinate development.
Technical, Service Specialist
Proficiencies
11.2016 - 08.2018
- Sandvik-30 days product training in FINLAND Atlas Copco- SL1,SL2 Cleared , Nasik & Pune Management Epiroc- Sales Skill Sandvik-Business Communication Atlas Copco-Service operation & Finance.
- Successfully handled dealer operation in the terms of Aftermarket Sales and Service.
- Provided technical support to Key customers i.e.
- Dalmia Cement/Kalinga Commercial/ ACC Cement by which bagged order of Smart Rig which is second time in India & first time in East zone.
- Net sales (Aftermarket Parts & Service) exceeded by 25% over budget in 2018-2019.
- Trained & Developed technical team of Channel partners.
- Since,.
- Asset Reliability.
- Performance Enhancement-Maintainability, Capacity upgrade, EHS Upgrade.
- Corrective maintenance- Wear Materials, Parts Planning, Maintenance Planning, Oil report Analysis, BD Analysis, RCA Approval, and Condition Monitoring.
- Warranty Handling & Parts life cycle management.
- Supporting sales team with engineering support related to m/c specification & suitability.
- Closely work with factory for product improvement.
- Responsible for competence development of Service team.
Service Engineer
07.2011 - 10.2016
- Maintenance, Troubleshooting, Testing, Installation, Commissioning, Operator training.
- Handled different customer in different business line i.e Surface/Underground/Cement/Mining/Construction/Hydro/Tunn-eling etc.
- Spare parts planning of AMC/FMC/CPH Projects.
- Warranty handling.
- Inventory management.
- Closely follow up activity of various channel partners in the terms of OR vs OI, Target vs Achv., Customer support, Service Management, Parts planning, Review meeting etc.
Education
Diploma - Electrical Engineering
Ramakrishna Mission
Skills
Budgetundefined
Timeline
Senior Service Engineer
08.2018 - 08.2019
Technical, Service Specialist
Proficiencies
11.2016 - 08.2018
Service Engineer
07.2011 - 10.2016
Diploma - Electrical Engineering
Ramakrishna Mission