SNAPSHOT: An astute and result oriented professional with 8 years of experience in
Service Operation
Aftermarket Sales & Business Planning
Technical Product support
Overview
8
8
years of professional experience
Work History
Senior Service Engineer
08.2018 - 08.2019
Focused on.
Product Success.
Product Tech.
Support.
Customer Satisfaction.
Dealer Management.
Aftermarket Sales.
Team & Subordinate development.
Technical, Service Specialist
Proficiencies
11.2016 - 08.2018
Sandvik-30 days product training in FINLAND
Atlas Copco- SL1,SL2 Cleared , Nasik & Pune
Management
Epiroc- Sales Skill
Sandvik-Business Communication
Atlas Copco-Service operation & Finance.
Successfully handled dealer operation in the terms of Aftermarket Sales and Service.
Provided technical support to Key customers i.e.
Dalmia Cement/Kalinga Commercial/ ACC Cement by which bagged order of Smart Rig which is second time in India & first time in East zone.
Net sales (Aftermarket Parts & Service) exceeded by 25% over budget in 2018-2019.
Trained & Developed technical team of Channel partners.
Handled different customer in different business line i.e Surface/Underground/Cement/Mining/Construction/Hydro/Tunn-eling etc.
Spare parts planning of AMC/FMC/CPH Projects.
Warranty handling.
Inventory management.
Closely follow up activity of various channel partners in the terms of OR vs OI, Target vs Achv., Customer support, Service Management, Parts planning, Review meeting etc.