Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Information
Timeline
Generic
RAJU SHARMA

RAJU SHARMA

Kotwa

Summary

A seasoned Team Lead at Delhivery Ltd, I excel in operations management and embody teamwork, ensuring SLA and TAT benchmarks are surpassed. My leadership in Dehradun led to significant productivity boosts and cost reductions, managing over 11,000 shipments daily. My approach combines a positive attitude with problem-solving prowess, setting new performance standards.

Overview

5
5
years of professional experience

Work History

Executive- Digital Operation

SUGAM PARIVAHAN PVT LTD
Noida
05.2025 - Current
  • Managed vendor relationships to ensure timely delivery of services and materials.
  • Booking and Coordination-: Managing the end-to-end booking process from lead conversion to payment collection, ensuring all bookings are handled as per set protocols and timelines.
  • Collaborating with department internal teams such as Sales, Digital and Ops for booking related queries.
  • Issue Resolution and Escalation-: Continuously monitor shipments to identify and resolved problems in transit. Immediately escalate and resolved unresolved issues to relevant departments to minimize delays and potential customer dissatisfaction.
  • Documentation and Compliance-: Ensure that all required documentation for shipment is complete and compliant. This includes managing the creation and collection of invoices, manifests, packing lists, e-way bills and other required shipping documents.
  • Verify and ensure accuracy of documents to avoid discrepancies during the shipping process.
  • Coordinated communication between executive leadership and operational teams.
  • Follow-up and Payment Reconciliation-: Conduct thorough follow-ups on all shipments, including COD reconciliation, ensuring that all
    payments are processed correctly and on time.
  • Regularly reconcile shipment records with internal databases to maintain accuracy in booking and
    delivery records.
  • Reporting and Performance Monitoring-: Analyze operational data to identify areas for improvement and recommend strategies to enhance
    efficiency and customer satisfaction.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.

TEAM LEAD - HUB & LINE HAUL OPERATION

DELHIVERY LTD
Dehradun
05.2024 - 04.2025
  • Managing the complete mid-mile operation of the hub with 16,000 inbound and outbound shipments per day, and handling a team of 47 ground coordinators and 11 executives.
  • Bag closing timings were strictly followed as per connections, and adherence was brought up to 99%
  • Hub USL kept above 98%, as per the target given by the central team
  • Operating HQ/MIS, and incoming and outgoing loads to be handled as per schedule
  • Managing bag sorting as per the destinations through process executives and ground coordinators
  • Coordinate with various co departments (FM and LM)
  • Manpower management to enable timely connections, GC resource management, roster, and leaves approval, etc
  • And task assignment
  • Fleet and vendor management, coordination for managing vehicle availability, and vehicle tracking, while receiving and sending
  • Performing audits, adhering to SOPs of bag handling, hub operations, pre-alerts, sorting, and connecting, and training the team to carry out the same
  • Responsible for a reduction in cost, and an increase in productivity for the hub
  • Responsible for first-mile operations, proper pickups of the shipment from vendors, and connecting
  • Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
  • Maintaining the high aging shipment and handling escalations, and doing day-to-day closure of hub shipments
  • We are looking on the overall operations, and are also responsible for all the metrics of the operations

EXECUTIVE - HUB & LINE HAUL OPERATION

DELHIVERY LTD
Kanpur
05.2020 - 04.2024
  • Managing the complete mid-mile operation of the hub with 45K inbound and outbound shipments per day, and handling a team of 120 ground coordinators.
  • Hub USL kept above 97%, as per the target given by the central team
  • Managing bag sorting according to the destinations through process ground coordinators
  • Attended meetings to record minutes
  • Maintained up-to-date knowledge of company policies and procedures to ensure compliance with applicable regulations
  • We worked loading and unloading in the outbound and inbound areas
  • We have departed the multiple vehicles at the same time as per the scheduled time
  • We have maintained the workplace with 5S.

Education

BACHELOR OF ARTS (B.A.) - ARTS

RML AVADH UNIVERSITY
Uttar Pradesh
06.2024

INTERMEDIATE -

S C BHAIRONAGAR PARA SHUKULBZR
05.2016

HIGH SCHOOL -

S A I C KUKHA RAMPUR AMETHI
05.2014

Skills

  • Work Time Punctuality
  • Teamwork
  • Problem-solving
  • Positive Attitude
  • Collaboration
  • Operations management

Languages

Hindi - Native, English - Beginner

Disclaimer

I hereby declare that the information furnished above is true and the best of my knowledge and if given an opportunity to work in your esteemed organization, I will fulfill my responsibility to the best satisfaction of my superiors.

Personal Information

  • Gender: Male
  • Marital Status: Unmarried
  • Religion: Hindu

Timeline

Executive- Digital Operation

SUGAM PARIVAHAN PVT LTD
05.2025 - Current

TEAM LEAD - HUB & LINE HAUL OPERATION

DELHIVERY LTD
05.2024 - 04.2025

EXECUTIVE - HUB & LINE HAUL OPERATION

DELHIVERY LTD
05.2020 - 04.2024

BACHELOR OF ARTS (B.A.) - ARTS

RML AVADH UNIVERSITY

INTERMEDIATE -

S C BHAIRONAGAR PARA SHUKULBZR

HIGH SCHOOL -

S A I C KUKHA RAMPUR AMETHI

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