Raju Shekar

• Cross Border Control Monitoring
• Performing Regression Testing for Cross Border and FOS portal (Supervisory Portal).
• Examining the front office personnel included in Cross Border Monitoring
• Examining employee-client interactions to verify compliance with regulatory requirements in conducting business.
• Verifying that front office employees adhere to Legal and Compliance responsibilities as well as general prohibitions.
• Supervising both travel and non-travel interactions of front office employees.
• Maintaining continuous communication with legal and compliance to ensure adherence to the latest requirements.
• Conducting data completeness checks for report uploads related to Cross Border interactions and travels.
• Reporting issues and suggesting improvements to the program team concerning both the front-end and back-end of the Cross Border desktop (STAR application).
• Effectively communicating with front office employees about Cross Border monitoring and assisting them in clarifying any doubts.

Consecutive Leave

• Monitor consecutive leave for the CIB population.
• Process requests in the EPIC portal, including:

Backdating

Break-glass reviews

SO/SA changes

Backdate: Workforce Member forgot to book consecutive leave, we will review system activity for the requested period. If the review is satisfactory, we will backdate the leave.

• If system access is detected on any day within the leave period (even a single day), the request may require additional review by Consecutive Leave Sub-Owners or Consecutive Leave BCMs to confirm whether backdating is permitted.

Voice and E-Communications

• We determine and track whether users are in scope or out of scope for voice recording and monitoring.

Mobile Surveillance

• We track in-scope users for Movius/COD voice recording, ensure monthly affirmations are completed, and confirm ongoing compliance.
• August 2018 to January 2021 - Senior Analyst

Growth Path

Jan’14 to Feb’16 Team Member

Feb’16 to Aug ‘18 Operational Analyst

Operations Analyst- CCB

Worked to Mortgage Litigation process. This process deals with reviewing, verifying and retrieving loan documents to guide each loan from pre-approval stage to closing. Review and verify credit reports and customer account details are vital in this process. Appraising & verifying all reports during the loan period which includes Foreclosure, Delinquency and asset value of the customer.

Key Result Areas:

· Steering migration activities of SRFE (Subpoena Response Fulfilment Engine) release in 2016

· Spearheading process transition & migration functions inclusive of assessing business requirements and coordinating from domestic sites

· Workflow coordinator for BG site

· Preparing daily, weekly & monthly MIS reports

· Liaising with U.S counterpart about new scenarios and workflow related queries

· Handling all the escalations received by US counterpart & closing cases on priority

· Carrying out internal QC for the cases processed by other team members & providing instant feedback

· Updating all external & internal feedback on management tracker

· Imparting trainings for new joiners on Mortgage litigation process

· Training team members about new scenarios and knowledge gaps to team or an individual as when required on timely manner

· Monitor the trainees during the nesting period

· Undertaking quality improvement drives & rolling out various new scenarios/updates to team to close the gaps.

· Flag any issues or observation to leadership timely

· Acting TL in his absence

SLA monitoring