PETPOOJA CSAT
Raju Singh
Noida
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
Work History
General Manager
Illusion of spirit
Noida
01.2025 - Current
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Handled conflict resolution among team members, promoting healthy work environment
- Boosted sales through successful advertising campaigns
- Coordinated financial or budget activities to fund operations and maximize investments
- Planned layouts for optimum workflows and business results
- Streamlined communication channels within organization
Restaurant Manager
The smoke factory
Noida
08.2022 - 12.2024
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Managed inventory levels to prevent shortages and minimize waste
- Scheduled staff working hours to cover all designated shifts
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste
- Resolved customer complaints promptly to maintain high satisfaction levels
- Utilized POS systems efficiently for order management and sales tracking
- Worked with FOH and BOH staff to support superior service delivery
- Addressed customer complaints promptly, providing appropriate solutions and ensuring satisfaction
Assistant Manager
IMPERFECTO
Noida
12.2016 - 08.2022
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Managed daily operations of store to ensure efficiency and productivity
- Resolved customer complaints promptly to maintain positive reputation
- Facilitated communication between staff and upper management to address operational issues
- Resolved customer complaints or issues in timely manner
- Kept paperwork updated with internal standards and legal requirements
- Coordinated schedules for staff to ensure adequate coverage during business hours
- Led staff training programs to improve sales techniques and product knowledge
- Company Overview: Belcibo Hospitality Pvt Ltd
Team Leader
THE BEER CAFE
Delhi
07.2015 - 12.2016
- Managed team members and delegated tasks effectively
- Reported on team performance to upper management regularly
- Monitored and reported on team progress to senior management regularly
- Coordinated daily operations, enhancing team productivity and efficiency
- Collaborated with other team leaders to achieve company goals
Captain Waiter
SMOKEY BBQ GRILL
Gurugram
03.2014 - 07.2015
- Minimized complaints by keeping drinks full and delivering correct orders
- Informed kitchen staff of special order requests and dietary restrictions
- Satisfied customers with fast, friendly food service
- Restocked stations and completed side work on time
- Upsold customers on wine service using expert knowledge of available options and top vintages
Steward
HOTEL HERITAGE VILLAGE
Manesar
02.2013 - 03.2014
- Cleaned and polished counters, furniture and floors to remove spills and food particles
- Refreshed ice, cleaned-up waste and added new items to salad bar
- Met food service requirements with timely beverage and snack deliveries
- Helped kitchen crew keep orders moving out by serving new customers
- Collaborated with other departments to facilitate efficient event set-up and breakdown
- Carried beverage and food trays to customer tables for serving
Senior Steward
HOTEL LA CALYPSO
Goa
03.2012 - 01.2013
- Helped staff quickly find clean and ready items by consistently storing in proper places
- Managed and organized inventory of food, beverages, and equipment
- Assisted in preparation of banquet tables, including setting up linens and tableware
- Coordinated with chefs and kitchen staff to ensure timely delivery of meals
Steward
HOTEL SHIV VILAS
Kukas Jaipur
09.2010 - 09.2011
- Refreshed ice, cleaned-up waste and added new items to salad bar
- Input orders accurately, passing special requests to kitchen staff to satisfy customers' desires
- Helped kitchen crew keep orders moving out by serving new customers
Assistant Steward
HOTEL NEO MAJESTIC
Goa
12.2009 - 09.2010
- Cleaned greasy and sticky plates using scrubber, hot water and soap
- Kept equipment and utensils in operational and orderly condition
- Supported team members by restocking supplies in dining and kitchen areas
- Took extra tasks during slow periods
- Arranged clean dishes, utensils and cooking equipment in storage areas
Industrial Trainee
JAIPUR PALACE
Jaipur
04.2009 - 09.2009
- Gained experience in industrial machinery operation and maintenance
- Participated in training sessions to enhance knowledge of industry best practices and safety standards
- Minimized safety hazards by maintaining clean and organized work areas
Education
Hotel Management - catering and tourism technology
Master Somanath Technical college
Bharatpur, Rajasthan, India10.2011
Seniors secondary -
Rajasthan Board Ajmer
Bharatpur, India01.2007
Secondary -
Rajasthan Board Ajmer
Bharatpur, India01.2004
Skills
- Food safety oversight
- Restaurant operations
- Team management
- Adaptability and flexibility
- Catering management
- Problem-solving abilities
- Manage operations
- Teamwork and collaboration
- Sales expertise
- Staff supervision
- Hiring and onboarding
- Policy development
- Inventory management
- Vendor negotiations
- Product promotion
- Marketing strategies
- Staff training
- Workflow planning
Training
Compleat IT, HOTEL JAIPUR PALACE, tonk fatak, Jaipur, Rajasthan, 04/15/09, 09/15/09
Timeline
General Manager
Illusion of spirit
01.2025 - Current
Restaurant Manager
The smoke factory
08.2022 - 12.2024
Assistant Manager
IMPERFECTO
12.2016 - 08.2022
Team Leader
THE BEER CAFE
07.2015 - 12.2016
Captain Waiter
SMOKEY BBQ GRILL
03.2014 - 07.2015
Steward
HOTEL HERITAGE VILLAGE
02.2013 - 03.2014
Senior Steward
HOTEL LA CALYPSO
03.2012 - 01.2013
Steward
HOTEL SHIV VILAS
09.2010 - 09.2011
Assistant Steward
HOTEL NEO MAJESTIC
12.2009 - 09.2010
Industrial Trainee
JAIPUR PALACE
04.2009 - 09.2009
Hotel Management - catering and tourism technology
Master Somanath Technical college
Seniors secondary -
Rajasthan Board Ajmer
Secondary -
Rajasthan Board Ajmer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeSoftware
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