Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Raju Thomas

Bengaluru,Karnataka

Summary

Analytical student aspiring for quality assurance administrator position. Driven and dedicated to learn dynamics of work. Excited to help team with projects. Attentive individual with main objective to gain work experience in quality assurance industry. Level-headed and strong attention to detail. Thrives independently or team setting. Seasoned Quality Assurance Administrator with extensive experience in extracting and assessing data. Proficient in researching latest trends and innovation. Team player and goes extra mile to fulfill tasks. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Meticulous Quality Assurance Manager with 23+ years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Senior Quality Assurance Manager

EMI Solutions pvt ltd .
Bengaluru, Karnataka
02.2020 - Current
  • Provided administrative support to manage annual review processes for programmes.
  • Performed periodic operational checks of data held within database to uphold quality standards.
  • Analysed data from external sources to identify potential problems with competitors' products and services.
  • Adhered to compliance and business timetable to meet set deadlines.
  • Attended meetings and submitted decisions made to senior management for approval.
  • Uploaded documents to internal and external systems for backup.
  • Monitored employee performance while completing tasks for evaluating compliance with company standards.
  • Conducted and completed quality assurance checks for new products.
  • Assessed systems data to meet contractual obligations and identify missing and incomplete information.
  • Contributed to drafting, reviewing and finalising Standard Operating Procedures and Work Instructions.
  • Handled and oversaw logistics for visits by external review bodies.
  • Implemented and maintained complaints and compliance action tracker to improve production standards.
  • Contributed to developing guidelines, processes and documentation to meet required standards for recording information.
  • Maintained up-to-date procedures for complaints and compliance.
  • Collated documentation required for external reviews and audits.
  • Made follow-ups on allocated action plan to meet completion timescales.
  • Updated individual service audit spreadsheets with review results.

Quality Manager

Eberspacher suetrack bus climate control system
Bengaluru, Karnataka
06.2012 - 01.2020
  • Verified the right process, training and measures were in place, employing to deliver customer specification
  • Utilised QUASAR to analyse inspection data and developed improvement programs
  • Implemented ISO audit programme that reduced traceability quality issues by 2%.
  • Trained 25 employees on ISO 9001-2015 standards, monitoring successes and failures to identify areas of improvement.
  • Supported and audited requirements to ISO 9001-2015standard,
  • Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction.
  • Liaised with external auditing governing bodies to maintain and extend registration to ISO standards.
  • Recommended improvements to optimise precise manufacturing processes.
  • Estimated costs, scheduling requirements and labor needs to produce engineering designs.
  • Directed cost-effective construction of highly specialised equipment and machinery.
  • Researched and developed engineering solutions to combat operational issues.
  • Investigated design failures in field to determine necessary corrections in future iterations.
  • Implemented policies and devices to improve workplace safety.
  • Calculated values for structural engineering failures and determined how to safely handle affected zones.
  • Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
  • Assessed damage to advanced equipment, taking action to prevent reoccurrence.
  • Examined project plans and locations to identify and mitigate potential hazards.

Quality Assurance Supervisor

Solid state systems pvt ltd.
Bengaluru, Karnataka
02.2009 - 02.2012
  • Trained and mentored 20 direct reports within Quality Assurance department.2012
  • Inspected and documented incoming raw materials, packaging and finished products to swiftly identify faults and Improvements .
  • Provided technical support for new product development, shelf life trials,
  • Trained and mentored direct reports within Quality Assurance department.
  • Updated technical KPI and complaint reports .
  • Thoroughly investigated with root cause corrective action to reduce recurrences.
  • Investigated deviations from standards, implementing corrective action within Production frame .
  • Completed non-conformance reports with precision and accuracy, reducing errors .
  • Resolved varied quality issues, aiding project delivery within quality, budget and deadline targets.
  • Reduced cases of non-conformance through impactful deviation management.
  • Verified completed products against design, quality and safety specifications for optimised customer satisfaction.
  • Maintained high-level performance against all dimensions of quality systems to meet customer requirements.
  • Designed and implemented quality assurance training programmes for improved staff understanding.
  • Spearheaded strategic development plans to instigate departmental change, adding value and innovation to business decision-making.
  • Drove continual improvement of quality standards, systems and procedures to meet key business objectives.
  • Held supply chain to account in meeting contracted quality requirements, limiting issues and waste.
  • Adhered to national and international standards for full product compliance.
  • Defined and implemented quality standards across production processes, enabling improved outcomes.
  • Improved customer satisfaction ratings by addressing product shortfalls through detailed root-cause analysis.
  • Presented monthly key metrics to management through detailed, informative technical reports.
  • Identified corrective and preventative action for quality issues through complete failure investigations.
  • Analysed quality metrics and performed managerial reviews, recommending action plans to close operational gaps.
  • Recognised potential quality issues or constraints affecting project delivery, coordinating timely resolutions.
  • Supported suppliers and supply-chain organisations in understanding and meeting agreed quality standards.
  • Oversaw maintenance, calibration and inspection of manufacturing equipment for enhanced output.
  • Led auditing processes of production operations to increase performance and output quality.
  • Checked emergency systems' function and performance, implementing improvements to address system weaknesses.

Senior Quality Engineer

Schneider Electric
Bengaluru, Karnataka
05.2002 - 01.2009
  • Drafted corrective actions for non-conforming products and continued quality improvements.
  • Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
  • Investigated customer complaints to address areas of improvement and eliminate non-conformances.
  • Developed and implemented tactical solutions to resolve problems, enabling optimised customer satisfaction.
  • Created and issued Standard Operating Procedures for team members to follow.
  • Guided quality processes by employing knowledge .
  • Inspected and troubleshot product and production discrepancies.
  • Submitted performance reports, identifying shortfalls and facilitating improvement actions.
  • Verified conformity by performing complete dimensional verifications using engineering software.

Quality Engineer

Hical magnetics pvt ltd .
Bengaluru, Karnataka
07.1997 - 01.2002
  • Captured and analysed data, addressing adverse variation.
  • Guided quality processes by employing knowledge
  • Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction.
  • Inspected and troubleshot product and production discrepancies.
  • Developed and implemented tactical solutions to resolve problems, enabling optimised customer satisfaction.
  • Audited existing operational practices, proactively challenging and implementing improvement to achieve growth.
  • Devised corrective actions and solutions to improve product durability.
  • Inspected site infrastructure and activities to determine full compliance.
  • Submitted performance reports, identifying shortfalls and facilitating improvement actions.
  • Researched information online and extracted required data for testing.
  • Created and issued Standard Operating Procedures for team members to follow.
  • Coached staff in required knowledge to maintain company quality standards.
  • Drafted corrective actions for non-conforming products and continued quality improvements.
  • Collaborated with engineering team to communicate and achieve quality standards and outputs.
  • Defined corrective actions for non-conforming products and complaints for continued quality improvements.
  • Monitored and assessed quality performance to gauge progress.
  • Investigated customer complaints to address areas of improvement and eliminate non-conformances.
  • Supervised site construction personnel to gauge performance and productivity.
  • Measured and monitored quality performance against agreed KPIs, implementing recommendations.
  • Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
  • Investigated incidents of non-conformance using analyses techniques.
  • Verified quality metrics for manufacturing guidelines.

Education

Diploma of Higher Education - Elecrical engineering

VISSJ Polytechnic
Bhadravati, Karnataka
05.1993 - 06.1996

Certificate of Higher Education - Six sigma - Black belt

Macobie Training india .net
Bengaluru, Karnataka

Certificate of Higher Education - QMS Lead auditor - ISO 9001-2015

Achievement Labs Management systems institute
Bengaluru, Karnataka

Certificate of Higher Education - SMT Soldering Techniques

Centre for Electronics Test Engineering
Bengaluru, Karnataka

Certificate of Higher Education - Electrical safety Training

SEESCON ACADEMY
Bengaluru, Karnataka

Certificate of Higher Education - IMS Internal audit - ( ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007)

N.P.Associates
Bengaluru, Karnataka

NVQ Level 1 - Primary Education

Primary karnataka gov school
Bhadravati, Karnataka
/1983 - /1990

NVQ Level 2 - Secondary and technical ( Electrical ) education

Junior Technical school
Bhadravati, Karnataka
/1991 - /1993

Skills

  • Operational support
  • Department management
  • Strategic planning
  • Staff training and development
  • Audit reporting
  • Quality assurance background
  • Employee supervision
  • Data analysis
  • Pre-implementation audits
  • Systems Analysis

Languages

English
Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Quality Assurance Manager

EMI Solutions pvt ltd .
02.2020 - Current

Quality Manager

Eberspacher suetrack bus climate control system
06.2012 - 01.2020

Quality Assurance Supervisor

Solid state systems pvt ltd.
02.2009 - 02.2012

Senior Quality Engineer

Schneider Electric
05.2002 - 01.2009

Quality Engineer

Hical magnetics pvt ltd .
07.1997 - 01.2002

Diploma of Higher Education - Elecrical engineering

VISSJ Polytechnic
05.1993 - 06.1996

Certificate of Higher Education - Six sigma - Black belt

Macobie Training india .net

Certificate of Higher Education - QMS Lead auditor - ISO 9001-2015

Achievement Labs Management systems institute

Certificate of Higher Education - SMT Soldering Techniques

Centre for Electronics Test Engineering

Certificate of Higher Education - Electrical safety Training

SEESCON ACADEMY

Certificate of Higher Education - IMS Internal audit - ( ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007)

N.P.Associates

NVQ Level 1 - Primary Education

Primary karnataka gov school
/1983 - /1990

NVQ Level 2 - Secondary and technical ( Electrical ) education

Junior Technical school
/1991 - /1993
Raju Thomas