Summary
Overview
Work History
Education
Skills
Software
Interests
Accomplishments
Work Availability
Timeline
CustomerServiceRepresentative
RAJU YADAV

RAJU YADAV

DIVISIONAL MANAGER
KONHWALIA, KANCHANPUR, DEORIA ,UTTER PRADESH

Summary

To work in a progressive and challenging environment, which demands extra analytical skills accelerating my professional growth, where I can enhance my skills and potentials to the best and exploit them to create new avenues.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Divisional Manager

Muthoot Microfin Ltd
Chhapra (BR)
12.2018 - Current
  • 18 Branches in our Division.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Unit Manager

Fullerton India credit Company Ltd
Varanasi (UP)
06.2018 - 12.2018
  • Ensuring loan disbursement and repayment on time
  • GCO about the organization and loan product, group formation, client identification, disbursement, repayment collection, delinquency management Ensuring loan disbursement and repayment on time
  • Ensuring monthly target is achieved as per target plan
  • Ensuring GRT and Surprise visit As per schedule
  • Other responsibility which is given by organization
  • Teaching about the importance discipline.

Sen. Risk Officer

Svatantra Microfin Ltd
Robertsganj (UP)
03.2017 - 06.2018
  • All staff motivate for follow of rules and regulation
  • Visit the centre and client loan utilization find the query
  • Maximum check the centre files and registers
  • Provide branch grading on branch achievement and work clarity
  • Minimize the risk of organization.

Audit Executive

Utkarsh Small Finance Bank Ltd
Bihar
07.2016 - 03.2017
  • All staff motivate for follow of rules and regulation
  • Visit the centre and client loan utilization find the query
  • Maximum check the centre files and registers
  • Provide branch grading on branch achievement and work clarity
  • Minimize the risk of organization.

Customer Relationship Executive

Jana small finance Bank Ltd
Deoria (UP)
12.2014 - 07.2016
  • Sourcing for new centre opening
  • Ensure to all loan client eligibility for loan
  • Account open to all member in our bank for loan purpose
  • Daily to daily timing attends for centre meeting and repayment in field
  • Good centre management and member communication.

Education

Master Of Business Administration( Distance) -

Suresh Gyan Vihar University
Jaipur
12.2021 - Current

Bachelor of Business Administration -

Hindu Collage
Sonipat
05.2011 - 04.2013

Senior Secondary School -

Sarswati Senior Secondary School
Sonipat
05.2010 - 04.2011

Hight School -

Dheer Dhup Nagal Kalan School
Sonipat
05.2008 - 05.2009

MS Office - Basic Computer

I Learn
Sonipat (HR)
05.2011 - 04.2012

Skills

    Staff Management

Strategic planning

Policies and procedures

Operations management

Business planning

Business Development

Budgeting

Key Performance Indicators

Financial Management

Software

Basic computer

Interests

Listening Music, Travling, Playing Cricket

Accomplishments

  • Achieved Target through effectively helping with plan.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master Of Business Administration( Distance) -

Suresh Gyan Vihar University
12.2021 - Current

Divisional Manager

Muthoot Microfin Ltd
12.2018 - Current

Assistant Unit Manager

Fullerton India credit Company Ltd
06.2018 - 12.2018

Sen. Risk Officer

Svatantra Microfin Ltd
03.2017 - 06.2018

Audit Executive

Utkarsh Small Finance Bank Ltd
07.2016 - 03.2017

Customer Relationship Executive

Jana small finance Bank Ltd
12.2014 - 07.2016

Bachelor of Business Administration -

Hindu Collage
05.2011 - 04.2013

MS Office - Basic Computer

I Learn
05.2011 - 04.2012

Senior Secondary School -

Sarswati Senior Secondary School
05.2010 - 04.2011

Hight School -

Dheer Dhup Nagal Kalan School
05.2008 - 05.2009
RAJU YADAVDIVISIONAL MANAGER