Summary
Overview
Work History
Education
Skills
Software
Interests
Accomplishments
Work Availability
Timeline
CustomerServiceRepresentative
RAJU YADAV

RAJU YADAV

DIVISIONAL MANAGER
KONHWALIA, KANCHANPUR, DEORIA ,UTTER PRADESH

Summary

To work in a progressive and challenging environment, which demands extra analytical skills accelerating my professional growth, where I can enhance my skills and potentials to the best and exploit them to create new avenues.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Divisional Manager

Muthoot Microfin Ltd
Chhapra (BR)
12.2018 - Current
  • 18 Branches in our Division.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Unit Manager

Fullerton India credit Company Ltd
Varanasi (UP)
06.2018 - 12.2018
  • Ensuring loan disbursement and repayment on time
  • GCO about the organization and loan product, group formation, client identification, disbursement, repayment collection, delinquency management Ensuring loan disbursement and repayment on time
  • Ensuring monthly target is achieved as per target plan
  • Ensuring GRT and Surprise visit As per schedule
  • Other responsibility which is given by organization
  • Teaching about the importance discipline.

Sen. Risk Officer

Svatantra Microfin Ltd
Robertsganj (UP)
03.2017 - 06.2018
  • All staff motivate for follow of rules and regulation
  • Visit the centre and client loan utilization find the query
  • Maximum check the centre files and registers
  • Provide branch grading on branch achievement and work clarity
  • Minimize the risk of organization.

Audit Executive

Utkarsh Small Finance Bank Ltd
Bihar
07.2016 - 03.2017
  • All staff motivate for follow of rules and regulation
  • Visit the centre and client loan utilization find the query
  • Maximum check the centre files and registers
  • Provide branch grading on branch achievement and work clarity
  • Minimize the risk of organization.

Customer Relationship Executive

Jana small finance Bank Ltd
Deoria (UP)
12.2014 - 07.2016
  • Sourcing for new centre opening
  • Ensure to all loan client eligibility for loan
  • Account open to all member in our bank for loan purpose
  • Daily to daily timing attends for centre meeting and repayment in field
  • Good centre management and member communication.

Education

Master Of Business Administration( Distance) -

Suresh Gyan Vihar University
Jaipur
12.2021 - Current

Bachelor of Business Administration -

Hindu Collage
Sonipat
05.2011 - 04.2013

Senior Secondary School -

Sarswati Senior Secondary School
Sonipat
05.2010 - 04.2011

Hight School -

Dheer Dhup Nagal Kalan School
Sonipat
05.2008 - 05.2009

MS Office - Basic Computer

I Learn
Sonipat (HR)
05.2011 - 04.2012

Skills

    Staff Management

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Software

Basic computer

Interests

Listening Music, Travling, Playing Cricket

Accomplishments

  • Achieved Target through effectively helping with plan.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master Of Business Administration( Distance) -

Suresh Gyan Vihar University
12.2021 - Current

Divisional Manager

Muthoot Microfin Ltd
12.2018 - Current

Assistant Unit Manager

Fullerton India credit Company Ltd
06.2018 - 12.2018

Sen. Risk Officer

Svatantra Microfin Ltd
03.2017 - 06.2018

Audit Executive

Utkarsh Small Finance Bank Ltd
07.2016 - 03.2017

Customer Relationship Executive

Jana small finance Bank Ltd
12.2014 - 07.2016

Bachelor of Business Administration -

Hindu Collage
05.2011 - 04.2013

MS Office - Basic Computer

I Learn
05.2011 - 04.2012

Senior Secondary School -

Sarswati Senior Secondary School
05.2010 - 04.2011

Hight School -

Dheer Dhup Nagal Kalan School
05.2008 - 05.2009

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