Executive Assistant
Manasarovar, The fern
Hyderabad
12.2018 - 04.2019
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.