RAJU A
Service Manager
Bangaore
Summary
Experienced Service Industry with 8+ years of leadership experience in customer service and sales. Proven ability to develop and oversee efficient service operations.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Manager
Vista Furnishing Limited
03.2026 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Excecutive
HINDWARE LIMITED
04.2022 - 03.2026
- Managing and supervising service operations across State.
- Ensuring timely resolution of customer complaints and service requests.
- Coordinating with service engineers and support teams for efficient execution.
- Monitoring performance metrics and ensuring adherence to service standards.
- Preparing regular reports on area performance and escalating key issues to the Regional Service Manager.
- Conducting training and on-field support for service staff as & When required.
- Ensuring compliance with company policies and safety regulations.
- Achieving Revenue Target
- Responsibility for Purchasing (P2P) Direct, Indirect, Services & ensure purchasing activities align with corporate purchasing policies & procedures
- Attend weekly/monthly calls with site, discuss and understand their requirements and improve the process.
- Import Material Handling, Coordinate with Freight-Forwarder and Custom Clearance
- Working with internal team to resolve blocked invoices and giving instructions to accounts payable team to release the payment to vendors.
- Vendor assessment and Vendor on boarding.
- Handling service engineers and ASP'S .
Service Executive
Wistron
06.2019 - 03.2022
- Utilized software such as Salesforce and Zendesk to manage customer relationships and tickets.
- Conducted training and provided ongoing feedback and motivation to customer service teams.
- Analyzed customer feedback to identify areas of improvement and develop strategies to enhance customer experience.
- Achieving C-SAT and T-TAT
Service Co-ordinator
ICT -SMS
05.2018 - 05.2019
- Demonstrated expertise in providing high-level customer service to ensure customer satisfaction.
- Managed a team of 15 customer service representatives to ensure efficient and effective operations.
- Developed and implemented customer service policies and procedures to streamline processes.
Education
Diploma - mechanical Engineer
East West Polytechnic
03-2018
Skills
Leadership - Expert
Communication - Expert
Negotiation - Expert
Problem-solving - Expert
Teamwork - Expert
Decision-making - Expert
SAP - Expert
Interests
Swimming, Cricket, Watching Movies
Timeline
Manager
Vista Furnishing Limited
03.2026 - Current
Service Excecutive
HINDWARE LIMITED
04.2022 - 03.2026
Service Executive
Wistron
06.2019 - 03.2022
Service Co-ordinator
ICT -SMS
05.2018 - 05.2019
Diploma - mechanical Engineer
East West Polytechnic