System Administration (NICE Platform)
Hi, I’m
RAJU KUMAR DAS
Technical Lead
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
years of professional experience
12
years of post-secondary education
9
Certifications
1
Language
Work History
NICE INTERACTIVE SOLUTIONS PVT.LTD Pune
Team Lead ( Senior Specialist APS Engineer )
05.2016 - Current
Job overview
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
247 Customer PVT.LTDBangalore
Senior Telecom Engineer
10.2014 - 05.2016
Job overview
- Researched and recommended network and data communications hardware and software.
- Performed telecommunication and networking business evaluations.
- Contributed to development of [Product or Service], earning sales of over $[Amount].
- Coordinated installation of new users and relocations of existing users.
- Managing and supporting heterogeneous mix of Hardware & Software operations at one on-site and two remote Data Centers, including more than 200+ servers on both Physical & Virtual Environment providing 24/7 services to over 9,000 employees
- Remotely Managing and Administrating Dialers for a leading Credit Card Issuer by ensuring the PCI-DSS compliance
- Handling full patching for the NICE servers. Handling the NICE Auditing for PCI-DSS
VIS Networks Private.LtdBangalore
Engineer – Technical Support
06.2014 - 09.2014
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
AGC Networks Private.LtdBangalore
Engineer – Projects
11.2010 - 06.2014
Job overview
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responsible for NICE Implementation, Migration for different customer in Bangalore.
- Responsible for troubleshooting and diagnose systems problems; install and configure fixes for Verint recorders applications running on Windows platforms.
- Responsible for Implementation of WFM Software Impacti360 for Deutsch Bank, Bangalore.
- Troubleshoot and diagnose systems problems; install and configure fixes for i360 applications running on Windows platforms.
- Provide 24x7 on-call support Creating Test Cases based off the design specifications.
- Executing the Test Cases to validate the UI, the Data, and the Design.
- Responsible for recommending necessary changes in methods and procedures in appropriate areas.
- Handled the task of reviewing work progress with senior management team.
PC Solutions (India) Pvt. Limited New Delhi
Software Support Executive
03.2010 - 11.2010
Job overview
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelors in Computer Application, SMU-DESikkim
BCA from Computer Application
03.2014 - 12.2022
Diploma in Information System, EduSoft Computer Guwahati
High School Diploma
02.1999 - 12.2001
Skills
System Administration (NICE Platform)
Change Management Process
Technical Support
Leadership and team building
Team building and leadership
Strategic planning
Coaching and mentoring
Improvement initiatives
Additional Information
Team player who thrives while working collaboratively or independently. Excellent time management and multitasking skills with experience managing various projects. Achievement-oriented professional, offering over 12+ years of rich & diverse experience in NICE Application Support and Services . Have proven track record of analytical and problem skills in complex environments.
- NICE Engage 6.5 Certified Engineer, NICE 4.1, NRX, NP3 SP4, 8.9 Support & Services, Implementation, Configuration, and administration
- Experience with AWS – including but not limited to EC2, S3, RDS, IAM.
- Working on ways to automate and improve development and release processes. Testing and examining code written by others and analyzing results.
- Verint Impact 360 WFM (Blue Pumpkin 10.6,11.0) Administrator & Configuration.
- Aspect workforce Software Administrator & Configuration
- Verint recorders Witness system with the version of 7.8
Certification
AWS – DevOps Engineer Professional
Interests
Customer Relationship Management
Timeline
AWS – DevOps Engineer Professional
06-2022
AWS -Solutions Architect Associate
01-2022
NICE APA Certified
12-2021
NICE NEXIDIA Certified
11-2020
NICE SENTINEL Certified
06-2020
NICE ENGAGE Expert Certified
03-2020
Certification from Sanovi on Disaster Recovery Management System
11-2018
Certification from Aspect on WFM System Management Essentials
02-2017
Team Lead ( Senior Specialist APS Engineer )
NICE INTERACTIVE SOLUTIONS PVT.LTD
05.2016 - Current
Certification from Verint on Implementation of Impacti360
03-2016
Senior Telecom Engineer
247 Customer PVT.LTD
10.2014 - 05.2016
Engineer – Technical Support
VIS Networks Private.Ltd
06.2014 - 09.2014
Bachelors in Computer Application, SMU-DE
BCA from Computer Application
03.2014 - 12.2022
Engineer – Projects
AGC Networks Private.Ltd
11.2010 - 06.2014
Software Support Executive
PC Solutions (India) Pvt. Limited
03.2010 - 11.2010
Diploma in Information System, EduSoft Computer
High School Diploma
02.1999 - 12.2001