System Administration (NICE Platform)
Hi, I’m
RAJU KUMAR DAS
Technical Lead
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
years of professional experience
12
years of post-secondary education
9
Certifications
1
Language
Work History
NICE INTERACTIVE SOLUTIONS PVT.LTD Pune
Team Lead ( Senior Specialist APS Engineer )
05.2016 - Current
Job overview
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
247 Customer PVT.LTDBangalore
Senior Telecom Engineer
10.2014 - 05.2016
Job overview
- Researched and recommended network and data communications hardware and software.
- Performed telecommunication and networking business evaluations.
- Contributed to development of [Product or Service], earning sales of over $[Amount].
- Coordinated installation of new users and relocations of existing users.
- Managing and supporting heterogeneous mix of Hardware & Software operations at one on-site and two remote Data Centers, including more than 200+ servers on both Physical & Virtual Environment providing 24/7 services to over 9,000 employees
- Remotely Managing and Administrating Dialers for a leading Credit Card Issuer by ensuring the PCI-DSS compliance
- Handling full patching for the NICE servers. Handling the NICE Auditing for PCI-DSS
VIS Networks Private.LtdBangalore
Engineer – Technical Support
06.2014 - 09.2014
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
AGC Networks Private.LtdBangalore
Engineer – Projects
11.2010 - 06.2014
Job overview
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responsible for NICE Implementation, Migration for different customer in Bangalore.
- Responsible for troubleshooting and diagnose systems problems; install and configure fixes for Verint recorders applications running on Windows platforms.
- Responsible for Implementation of WFM Software Impacti360 for Deutsch Bank, Bangalore.
- Troubleshoot and diagnose systems problems; install and configure fixes for i360 applications running on Windows platforms.
- Provide 24x7 on-call support Creating Test Cases based off the design specifications.
- Executing the Test Cases to validate the UI, the Data, and the Design.
- Responsible for recommending necessary changes in methods and procedures in appropriate areas.
- Handled the task of reviewing work progress with senior management team.
PC Solutions (India) Pvt. Limited New Delhi
Software Support Executive
03.2010 - 11.2010
Job overview
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelors in Computer Application, SMU-DESikkim
BCA from Computer Application
03.2014 - 12.2022
Diploma in Information System, EduSoft Computer Guwahati
High School Diploma
02.1999 - 12.2001
Skills
System Administration (NICE Platform)
undefinedAdditional Information
Team player who thrives while working collaboratively or independently. Excellent time management and multitasking skills with experience managing various projects. Achievement-oriented professional, offering over 12+ years of rich & diverse experience in NICE Application Support and Services . Have proven track record of analytical and problem skills in complex environments.
- NICE Engage 6.5 Certified Engineer, NICE 4.1, NRX, NP3 SP4, 8.9 Support & Services, Implementation, Configuration, and administration
- Experience with AWS – including but not limited to EC2, S3, RDS, IAM.
- Working on ways to automate and improve development and release processes. Testing and examining code written by others and analyzing results.
- Verint Impact 360 WFM (Blue Pumpkin 10.6,11.0) Administrator & Configuration.
- Aspect workforce Software Administrator & Configuration
- Verint recorders Witness system with the version of 7.8
Certification
AWS – DevOps Engineer Professional
Interests
Customer Relationship Management
Timeline
AWS – DevOps Engineer Professional
06-2022
AWS -Solutions Architect Associate
01-2022
NICE APA Certified
12-2021
NICE NEXIDIA Certified
11-2020
NICE SENTINEL Certified
06-2020
NICE ENGAGE Expert Certified
03-2020
Certification from Sanovi on Disaster Recovery Management System
11-2018
Certification from Aspect on WFM System Management Essentials
02-2017
Team Lead ( Senior Specialist APS Engineer )
NICE INTERACTIVE SOLUTIONS PVT.LTD
05.2016 - Current
Certification from Verint on Implementation of Impacti360
03-2016
Senior Telecom Engineer
247 Customer PVT.LTD
10.2014 - 05.2016
Engineer – Technical Support
VIS Networks Private.Ltd
06.2014 - 09.2014
Bachelors in Computer Application, SMU-DE
BCA from Computer Application
03.2014 - 12.2022
Engineer – Projects
AGC Networks Private.Ltd
11.2010 - 06.2014
Software Support Executive
PC Solutions (India) Pvt. Limited
03.2010 - 11.2010
Diploma in Information System, EduSoft Computer
High School Diploma
02.1999 - 12.2001
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