Rajul Parmar
Mumbai
Summary
Resourceful Job Title in program development and support. Played key role in bringing large development project into timeline and budgetary compliance. Superb organizational and financial management skills enabled achievement of optimum outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Senior Product Analyst
Newage Software Solutions
Mumbai
05.2022 - 07.2023
- Responding to clients immediately within a SLA of hrs , attending queries raised by customer on Jira system
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Participated in tutorials, Type online courses and interdepartmental webinars to enhance support team capabilities
- Channelising customers to go through FAQ first if data not available preparation of new FAQ
Senior Customer Service Associate
Samsara Shipping Company
Mumbai
06.2017 - 05.2022
- Working on leads of Sales Team to identify new customers and reach target and sending quotation to customers.
- Worked in Import and Export Customer Service. Handling Customers with their queries,sending customer pre shipment and post shipment details.Checking all the documents.Sending Arrival notice to customer.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Creating Bookings on the principle site , updating customer regarding the vessel schedule and entire Export process.Taking rates from the shipping lines and placing booking and sending DO copy
- Working for Corporate Customer Service Team . Handling customers interacting with the customers resolving queries handling escalation desk,visiting customers with Sales team ,creating Management reports, Attending Business review meeting.Retaining Customers.
- Working as ECTN (Electronic Cargo Tracking Note ) agent for African ports and generating ECTN certificates.
- Creating code creation for new onboard customers and updating KYC documents of the customers in systems.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
Ceva Freight India Private LTd
Senior Customer Executive
Mumbai
08.2016 - 12.2016
- Handling Nomination Shipments interaction with overseas agent and checking with rates .
- Verified and noted count and condition of cargo received.
- Identify and monitor the tasks and documents for the shipments proactively placing booking on the carrier site and coordinating with customer with the DO and VSL planning on daily basis.
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
Lords Logistics India Pvt Ltd
Senior Key Account Executive
Mumbai
07.2015 - 12.2015
- Handling Key Account for L&T customer interacting the Logistics team and meeting them on regular basis and fulfill all the requirements
- Worked for Pricing Team interaction with Shipping Lines,NVOCC and negotiation of rates and giving the best rates and giving sales team .
- Working on RFQ and online bidding for the L& T customers.
- Conducted follow-up procedures to drive completion of Shipments
- Cultivated relationships with appropriate Carriers and NVOCC.
Senior Process Associate
Maersk Global Service Centre
Mumbai
07.2012 - 03.2015
- Worked for Finland Import team sending Arrival Notice to Customers .
- Working on Prevessel work and checking the documents.
- Coordinating with customer in regards to Vessel Voyage details
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Senior Customer Care Executive
Accenture
Mumbai
01.2010 - 05.2011
- Evaluated interactions between associates and customers to assess personnel performance.
- Working for Motor paper Semi voiced outbound process,taking responsibility to ensure everything in place for customer in motor insurance
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
Education
Bachelor Of Arts - Psychology
Maharashtra University
Mumbai10.2004
Skills
Knowledge of Local International Carriers and Route
Ability to use key IT systems
Communication Skills and Interpersonal skills
Precision and ability to work independently
Ability to organise shipments
Retaining customers and developing new business
Ability to cope well in pressure and work to deadlines
Languages
English
Advanced (C1)
Gujarati
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Senior Product Analyst
Newage Software Solutions
05.2022 - 07.2023
Senior Customer Service Associate
Samsara Shipping Company
06.2017 - 05.2022
Ceva Freight India Private LTd
Senior Customer Executive
08.2016 - 12.2016
Lords Logistics India Pvt Ltd
Senior Key Account Executive
07.2015 - 12.2015
Senior Process Associate
Maersk Global Service Centre
07.2012 - 03.2015
Senior Customer Care Executive
Accenture
01.2010 - 05.2011
Bachelor Of Arts - Psychology
Maharashtra University
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