Rajvi Pawar

• Provided technical support for troubleshooting issues with SCIEX analytical instruments.
• Collaborated with cross-functional teams to streamline customer service processes and improve response times.
• Documented user feedback to enhance product functionality and user experience in software applications.
• Trained new staff on procedures, systems, and best practices for customer support operations.
• Fostered strong relationships with customers, ensuring high satisfaction rates through effective communication and follow-up.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
• Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.

Lead method development and optimization for CE-based AAV characterization, improving analytical resolution and reproducibility across customer workflows.

• Provide end-to-end application support (troubleshooting, method setup, performance optimization) for biopharma customers, achieving approximately 95% first-contact resolution.

Deliver hands-on customer training and technical workshops, reducing support dependency by 25%, and improving user self-sufficiency.

• Diagnose and resolve complex analytical challenges involving capillary electrophoresis methods across diverse sample types.
• Collaborate with R&D, service, and product teams to resolve field issues, optimize workflows, and improve product performance.
• Analyze customer usage data and feedback to recommend method improvements and workflow enhancements.
• Support instrument adoption by enabling robust, reproducible methods in regulated environments.

• Developed and validated analytical methods for biosimilars and biologics characterization using CE, HPLC, SEC, and CEX techniques
• Executed method development studies for oligonucleotides and peptides, ensuring reproducibility and regulatory compliance
• Generated analytical data to support regulatory submissions, ensuring adherence to data integrity and quality standards
• Performed batch release and stability testing, contributing to product quality and lifecycle support
• Investigated product quality issues, identifying root causes and implementing corrective actions to improve reliability
• Collaborated cross-functionally to meet project timelines and deliver high-quality outcomes
• Maintained analytical instruments and ensured operational readiness in a regulated lab environment