Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
IT Support Operations Manager
Mind Roots Pvt. Ltd
Zirkpur
01.2018 - Current
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Addressed customer concerns with suitable solutions.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Tracked and replenished inventory to maintain par levels.
Monitored resource use to achieve set goals within budget constraints.
Published customer satisfaction results from feedback forms and correspondence.
Training Intern
Training TCIL
Chandigarh
Six Month training from PHP, HTML ,backend support,from SEC-34 CHD.
Attended and participated in meetings and brainstorming sessions with team members.
Supported various program activities, assisting with administrative tasks.
Created status reports on operational activities.
Helped maintain applicant tracking systems and recruiting metrics.