Raka Ojha

• Responsible for meeting or exceeding sales targets for Home loans/LAP, developing and implementing strategies to increase market penetration and revenue within Nagpur territory.
• Managed and nurtured relationships with various sales channels, including direct sales teams, alliances, and distributors (DSAs/DSTs), Builders and real estate agents to maximize Home loans/LAP loan sourcing and business acquisition in Nagpur.
• To ensure adherence to company policies, regulatory guidelines, and risk management procedures, particularly regarding Home loan loan origination and portfolio quality.
• Responsible for managing and mentoring a team of 15+ sales professionals which includes Sales Managers (SM), Sales Executives, Team leaders (TL), Branch Sales Manager (BSM) and by providing guidance, training, and support to ensure team success with aligned sales target numbers.
• As TBM, I have ensured Nagpur branch meets or exceeds disbursement target. The average disbursement from branch have exceeded from 7 Cr. approx. to 12 Cr. and 100+ logins with March'25 being best with 16 Cr. (25 Cr. total disbursement) after my joining.

- Sales and Disbursement through DSAs and Local Connector with enriched Sales Skills.

- Onboarding new DSA/Connector and builders to extract more business opportunities thus to bloom sales Numbers.

- Carrying Sales visit at DSA office to acquiring new customers.

- Conducts training for DSA and business development referral sources, i.e., Connectors, Real estate agents etc.

- Assisting in creating marketing material to solicit and educate potential business referral sources.

- Respond to customer inquiries from various sources, answering mortgage questions and explaining mortgage products, terms, rates, procedures and other related matters.

- Take mortgage loan applications from customers/potential borrowers in person or mail. Collect required financial / mortgage documentation from borrower.

- Analyze the initial mortgage application to obtain approval or denial.

- Advice and counsel customers on financial decisions.

- Prepare initial loan estimates and other required disclosures.

- Cross sell bank products to enhance bank performance and customer relationship.

- Responsible for sales of Home Loans through branch and virtual channels with enriched marketing and leadership skill.

- Over performed and augmented concentrix (virtual channel) business growth from 50 lakhs to 10 crore disbursement within a span of 6 Months.

- Directed sales and marketing activities to grow home loans product sale from allocated branches and successively have been part of 10 crore, 20 crore and 30 crore disbursement club and counting.

- Recognized for a team player, integrating opinions of co-workers with my own for better service to clients and great mentor (reporting manager of 15 sales executives) with considerate team productivity.

- I've been a consistent cross sell (Insurance) lender with home loans with an accomplished 11 lakhs one time insurance premium.

Recipient of several awards and recognitions including Winning Edge Award for exemplary performance in Q1 FY 2022-23 and milestone Achievement recognition for FY 2021-22.

- Achieved Sales target with average disbursal ranging between 1Cr to 1.5Cr in affordable segment with an average ticket size of 8 to 12 lakhs.

- High analysis and accuracy in credit evaluation of more than 100+ customers. Approved more than 100+ loans during my work course with minimum collection flow.

- Worked with Management and Underwriters to analyze the credit strengths and weakness of prospective borrowers and make loan decision recommendations.

- On boarding new DSAs/Connectors and builders to extract more business opportunities thus booming sales numbers. Did local client site travel, external business development and client networking.

Thorough knowledge of collection procedures, regulations and business practices, consumer collection.

- Ability to manage complex customers and resolving all issues efficiently. Ensured that collection visits are conducted for all the delinquent cases and assisting field managers to expedite collection movement early and to fix process issues so as to meet monthly collection targets.

-Trained RMs/ROs/CSMs on collection processes. Creating and online training program/module on collection process.

- Liaisoning with legal team to determine and strategize further plan of actions pertaining to resolution and collection.