Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rakeesh K Tiwari

IT Infrastructure Manager
New Delhi

Summary

Seasoned digital transformation professional with more than 15 years of experience including 10 years of leadership spanning IT infrastructure, IT Operations, Network/ System Administration, Process Automation, Digital Transformation and Vendor Management. Proven ability to lead large-scale, cross-functional initiatives that result in increased efficiency, optimized processes, and enhanced customer experiences. Passionate about using technology to solve business challenges and improve lives.

Overview

16
16
years of professional experience

Work History

Assistant Manager IT

Jubilant Foodworks Ltd.
Greater Noida
09.2019 - Current
  • Led the transformation of a $1B+ global manufacturing company to digital, including strategy development and execution for new business models/Processes in an Agile environment.
  • Executed and implemented a comprehensive digital roadmap that included 5-year strategic initiatives across all areas of the organization (e.g., manufacturing, supply chain operations, customer service, IT, finance, HR, HR functions, etc.).
  • Worked with cross-functional teams responsible for delivering projects within aggressive timelines while ensuring quality and compliance with regulatory requirements.
  • Created a culture of continuous improvement by empowering employees at all levels to provide feedback on processes and products through surveys, discussion etc..
  • Implemented innovative solutions such as AI/ML, IoT, RF/BT, AR/VR, IP to solve complex problems facing businesses today and tomorrow.
  • Met 95% of project deadlines by mitigating all engineering hurdles and roadblocks.
  • Effectively used Business Intelligence tools to ensure Report/KPIs accuracy and performance integrity.
  • Spearheaded the implementation of new technologies that improved productivity by 25% while reducing operating costs by 15%.
  • Reduced time spent on administrative tasks by automating processes using workflow software (Power Automate, Power App etc.)
  • Maintained an awareness of new applications, technologies, technical methods, trends and advances in the profession.
  • Managed, IT infrastructure setup of multiple (8)location Nationwide with SAP- ERP Environment.
  • Implemented multiple projects that facilitated more than 5 Cr in annual revenue through IT projects for Cost Saving, Process Improvement, Asset Tracking and People Management and Productivity Improvement.

IT Manager

Alban Communications Ltd.
New Delhi
11.2018 - 08.2019
  • Performed routine/advanced desktop, server, network, database, software, support/ management.
  • Maintained an awareness of new applications, technologies, technical methods, trends and advances in the profession.
  • Administered user’s groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software and databases, (VMware)
  • Managed, monitored and maintained all reporting and custom reporting applications.
  • Provided monitoring of software and hardware to ensure operational teams experienced 0%downtime
  • Utilize Various legacy and cloud base service technology and tool sets - SSIS, MS SQL Server, Storage Procedure. AWS migration, AWS administration.
  • Create IT Budgeting for Capex-Opex Model, and perform quarterly IT Audits.

IT Manager

Quills Interstice Pvt. Ltd.
Jabalpur
07.2016 - 10.2018
  • Configured, Troubleshoot and Tested hardware/mobile devices and a variety of platforms.
  • Facilitated the definition of project scope, goals and deliverable and improved profit by10%.
  • Collaborated with IT leadership to assemble and manage project resources.
  • Developed detailed work plans, including breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines.
  • Collaborated with 8 team leaders, leading the budgeting process for all IT-related projects • Implemented maintenance and improvements of 3 network servers to improve application speed by 70%
  • Led and delivered the infrastructure capability transformation for 100% of cloud and internal systems• Defined the scope of each project and the schedule of deliverable, by working closely with executive, engineering, marketing, product, and sales teams.

System Administrator & Head of IT

Hitkarini College of Engg. And Tech.
Jabalpur
06.2009 - 07.2016
  • As a head of IT/Network Administrator, Design, Implement and manage global networkarchitecture (LAN/WAN, Connectivity etc.) Assisted with creation of policies and procedure.
  • Simultaneously led two large scale ERP projects with a collective budget of 1.5Cr, both of which were closed on time and under budget by 1.28Cr.
  • Provided hands-on leadership in the configuration and maintenance of network hardware, DNS, DHCP, Switching, routing and other network services.
  • Administration of Cisco Switches, Router, VPN, Firewall rules. Provided technical expertise in Lab design, planning, installation, maintenance of 600+ Systems (Desktop/ Laptop) in network.
  • Drafted technical documentation throughout development process, and presented progress reports to PMs and executives in meetings 1-2 times per week.

Executive Engineer

IV Communications Ltd.
New Delhi
05.2003 - 06.2006
  • As Technical person assist internal and external customers with equipment selection, associated calculations, routine and design of Security systems.
  • Designed project specifications and blueprints for structures.
  • Responsible for administrative paperwork; reports and quotations to effectively perform sales function.
  • Worked with teams involving Technology Development, Research, Marketing and Product Management to identify and promote new hybrids.

Education

Master of Technology - Digital Communications And Multimedia

Rajiv Gandhi Technological University
Bhopal, M.P.
11.2009

VLSI Design And Embedded Systems

Semiconductor Complex Ltd.
Mohali, Chandigarh
04.2003

Electrical, Electronics And Communications Engineering

Indira Gandhi Govt. Engineering College
Sagar, M.P.
05.2002

Skills

  • Digitalization and Transformation
  • Process Improvement
  • Requirements Analysis
  • Business Intelligence tools (PowerBi and Bex, SharePoint)
  • Data Analytics
  • Agile/ Scrum Project Management
  • IT service management
  • IT Infrastructure of Manufacturing Setup
  • Cloud Computing (AWS)
  • Networking and Wireless (Cisco)
  • RF/BT Technology
  • Microsoft Office 365
  • Microsoft SQL Server
  • IP CCTV/VMS
  • FR and RF Access Control & Management
  • Six Sigma Green Belt

Affiliations

  • “Lean Six Sigma Green Belt” By Jubilant Foodworks Ltd. 2021.
  • "Project Management Skills". JFL 2021.
  • "Hi-Impact Leadership Skills- Blue Print to Success" By Mr Shiv Khera.2018
  • “Presentation/Teaching Skills" By Dale Carnegie Certification. 2010
  • "Network Administration and DB2" Certified by IBM.2009 .
  • "Digital Marketing & Social Media Marketing Course" Udemy Academy 2018
  • Short term course "Basics of Android App Development" IIITDM Jabalpur M.P.2007

Timeline

Assistant Manager IT

Jubilant Foodworks Ltd.
09.2019 - Current

IT Manager

Alban Communications Ltd.
11.2018 - 08.2019

IT Manager

Quills Interstice Pvt. Ltd.
07.2016 - 10.2018

System Administrator & Head of IT

Hitkarini College of Engg. And Tech.
06.2009 - 07.2016

Executive Engineer

IV Communications Ltd.
05.2003 - 06.2006

Master of Technology - Digital Communications And Multimedia

Rajiv Gandhi Technological University

VLSI Design And Embedded Systems

Semiconductor Complex Ltd.

Electrical, Electronics And Communications Engineering

Indira Gandhi Govt. Engineering College
Rakeesh K TiwariIT Infrastructure Manager