Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RAKESH

Gurgaon

Summary

Dynamic and results-driven Operations & Sales Leader with 7+ years of experience in Sales & Operations, Key Account Management, Team Leadership, Revenue Generation, and Start-up Turnaround. Demonstrated ability to lead high-performing teams, drive strategic growth initiatives, and improve operational efficiency. Proven track record in managing end-to-end business functions, achieving revenue targets, and enhancing customer experience.

Overview

10
10
years of professional experience

Work History

Regional Lead – B2B

Park+ (Parviom Technologies Pvt. Ltd.)
01.2023 - Current
  • Spearhead operations across North India, managing residential societies and condominiums.
  • Monitor site-level performance, coordinate with teams, and ensure operational excellence.
  • Address client feedback, identify service gaps, and implement process improvements.
  • Lead initiatives for faster payment recovery from clients with overdue accounts.
  • Liaise with internal and external stakeholders for seamless service delivery.
  • North India
  • Improved customer satisfaction through proactive communication and prompt resolution of issues.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Brand Activation Manager

Park+ (Parviom Technologies Pvt. Ltd.)
09.2021 - 01.2023
  • Increased brand awareness by developing and executing strategic marketing campaigns.
  • Managed complex event logistics from planning through execution ensuring smooth operations that generated positive attendee feedback.
  • Supported sales enablement through development of tailored materials allowing sales teams to effectively communicate value propositions resulting in increased leads.
  • Coordinated trade show participation, showcasing products effectively to drive interest among potential customers and partners.

Sales & Key Accounts Manager

OYO
01.2022 - 01.2023
  • Managed micro-markets with complete ownership of offline sales, supply acquisition, and key accounts.
  • Independently generated and converted leads; traveled extensively for client meetings and prospecting.
  • Supervised a team of 5–6 members, conducted daily reviews, and trained new hires.
  • Formulated customer experience strategies and led demand-side operations.
  • Owned P&L responsibilities, drove revenue growth, and executed BTL marketing campaigns.
  • Ensured timely payments, handled escalations, and optimized partner performance.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.

Key Account Manager – Destination Expert

OYO Rooms (Oravel Stays Pvt. Ltd.)
05.2017 - 06.2020
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.

Travel Sales Executive,

Ienergizer IT Services Pvt ( MakeMyTrip)
05.2015 - 05.2017
  • Contributed to the development of sales strategies, resulting in increased market share and improved overall company performance.
  • Maximized sales opportunities through effective cross-selling and upselling techniques during client interactions.
  • Effectively resolved customer complaints, ensuring positive outcomes that led to repeat business or referrals from satisfied clients.
  • Increased sales revenue by developing strong rapport with clients and offering customized travel solutions.

Education

MBA - Operations Management

NMIMS – Narsee Monjee Institute of Management Studies
04.2001 -

Bachelor of Arts -

HNBG- University Uttarakhand
04.2001 -

Skills

Key Account Management

Operations Management

Enterprise and B2B Sales

Strategic Partnerships and Alliances

Client Retention and Success

Vendor and Channel Management

Accomplishments

  • Turned around underperforming region within 6 months through strategic planning and execution.
  • Achieved 130% of revenue targets consistently for 3 consecutive quarters.
  • Recognized for excellence in client management and operational turnaround.

Timeline

Regional Lead – B2B

Park+ (Parviom Technologies Pvt. Ltd.)
01.2023 - Current

Sales & Key Accounts Manager

OYO
01.2022 - 01.2023

Brand Activation Manager

Park+ (Parviom Technologies Pvt. Ltd.)
09.2021 - 01.2023

Key Account Manager – Destination Expert

OYO Rooms (Oravel Stays Pvt. Ltd.)
05.2017 - 06.2020

Travel Sales Executive,

Ienergizer IT Services Pvt ( MakeMyTrip)
05.2015 - 05.2017

MBA - Operations Management

NMIMS – Narsee Monjee Institute of Management Studies
04.2001 -

Bachelor of Arts -

HNBG- University Uttarakhand
04.2001 -

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