Rakesh Anandaraju
Bangalore,KA
Summary
ITIL trained production Support Analyst with extensive experience in Banking, Automotive and Clinical domain.
Skilled Principal Software Engineer adept at executing development strategies via unique management and design style. Known for tackling unforeseen hiccups in software creation with agility and tireless commitment. Creative innovator of novel approaches to time-worn problems, proficient at employing colleagues and resources to combat everything from minor bugs to catastrophic software failures.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
5
5
Languages
Work History
Principal Software Engineer
Eurofins IT Solutions India
10.2020 - Current
- Leading the production support team
- Monitor and manage applications hosted in Azure cloud
- Interacting with a project and functional teams to determine release requirements Managing risks and resolving conflicts and issues
- Provide direction for developing project release plans specifying goals, strategy, staffing, scheduling, identification of risks
- Work with developers, product managers and operations engineers to define, manage and execute milestones for each release
- Execute the BBC's ITIL based Change and Release Management processes ensuring that there is no disruption or degradation of service during the life cycle of the change
Senior Technical Support Engineer
Automation Anywhere
03.2020 - 10.2020
- Company Overview: Automation Anywhere is a developer of robotic process automation (RPA) software, which employs software bots to complete processes
- Provide technical support for RPA application
- Resolve complex incidents and service request
- Create KCS documents for further reference
- Automation Anywhere is a developer of robotic process automation (RPA) software, which employs software bots to complete processes
Senior Product Support Specialist
Eurofins IT Solutions India
09.2017 - 03.2020
- Application Manager for multiple applications including mobile app
- Identify, develop and support the new enhancement proposed by business
- Hosting web application using IIS console
- Create FAQs and SOP documents to users
- Lead the release planning meetings for multiple platforms and project releases and prepare and publish release notes and communicates success
- Knowledge of Release Management, Configuration Management, Identity and Access Management, affinity with Process Management
Software Engineer
CGI GROUP INC
10.2015 - 09.2017
- Incident Management and Change Management
- Provide Production support for TSP applications used globally for sales purpose
- Technical support for business users globally
- Application Roll out activities for new markets
- Monitoring the services, MQ's and logs of applications
Software Engineer
Mindtree Ltd.
10.2011 - 10.2015
- Incident Management, Problem Management
- Monitoring the services, MQ's and logs of applications
- Create and maintain knowledge repository for team
- Recommend continual improvement measures
Education
Bachelor of Computer Application -
Skills
Application Management
Honorawards
- Star Performer award, Eurofins IT Solutions India
- ARGO Award, CGI GROUP INC
Volunteer Experience
Eurofins CSR Activity, Eurofins IT Solutions India, 01/23, Present
Timeline
Principal Software Engineer - Eurofins IT Solutions India
10.2020 - Current
Senior Technical Support Engineer - Automation Anywhere
03.2020 - 10.2020
Senior Product Support Specialist - Eurofins IT Solutions India
09.2017 - 03.2020
Software Engineer - CGI GROUP INC
10.2015 - 09.2017
Software Engineer - Mindtree Ltd.
10.2011 - 10.2015
Dayanada Sagar Institutions - Bachelor of Computer Application,
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