RAKESH ASPATWAR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Urban Sleep Hotel Service Apartments
Hyderabad
01.2023 - Current
- Spearhead full-spectrum hotel operations, ensuring exceptional guest experiences and operational efficiency
- Develop strategic business plans aligned with revenue targets and brand objectives
- Lead recruitment, training, and development of departmental teams to foster a culture of service excellence
- Monitor financial performance, manage budgets, and implement cost-saving initiatives
- Drive marketing and promotional campaigns to maximize occupancy and profitability
Concierge Supervisor
Emrill Services LLC, UAE
Bluewater Island Dubai
11.2020 - 12.2022
- Supervised concierge operations and front desk activities, ensuring smooth service delivery
- Acted as a liaison between guests and service departments to resolve issues and fulfill requests efficiently
- Maintained high guest satisfaction by personalizing services and anticipating needs.
- Supervised daily operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on best practices for concierge services and guest relations.
- Coordinated with various departments to streamline communication and enhance guest experiences.
- Managed scheduling and allocation of resources, optimizing workflow efficiency within the team.
- Developed and implemented standard operating procedures to improve service consistency.
- Resolved guest complaints promptly, maintaining high standards of customer satisfaction.
- Analyzed service feedback to identify areas for improvement in concierge offerings.
- Fostered relationships with local businesses to provide guests with exclusive offers and experiences.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Ensured compliance with company policies, industry standards, and local regulations within the concierge department at all times.
- Reduced guest complaints with proactive problem-solving and timely communication.
Hotel Manager
Oravel Stays Pvt. Ltd, Hyderabad
Hyderabad
09.2018 - 10.2020
- Managed day-to-day hotel operations and optimized guest satisfaction and profitability
- Trained and assessed staff across departments on service standards and operational procedures
- Conducted audits to ensure compliance with company policies and quality benchmarks
- Implemented innovative training programs and utilized LMS for tracking progress and performance
- Awarded Best Hotel Manager – Hyderabad Hub and received guest appreciation on social media.
- Streamlined front desk operations, enhancing guest check-in and check-out experiences.
- Developed and implemented staff training programs to improve service quality and operational efficiency.
- Oversaw housekeeping and maintenance departments, ensuring compliance with health and safety standards.
- Managed budget allocations for departmental expenditures, optimizing resource utilization across hotel functions.
- Analyzed guest feedback to identify areas for improvement, driving strategies that increased overall satisfaction ratings.
- Coordinated event planning efforts, ensuring seamless execution of conferences and weddings held on-site.
- Cultivated relationships with local vendors and suppliers to enhance service offerings and reduce operational costs.
- Led cross-functional teams in executing marketing initiatives that elevated hotel visibility within target markets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Duty Manager
Hotel Leo Express, Kuala Lumpur, Malaysia
Kuala Lumpur
07.2017 - 08.2018
- Oversaw front office, housekeeping, and F&B operations with a focus on guest service standards
- Managed guest relations, reservations, and billing in coordination with the sales team
- Initiated process improvements to reduce waste, minimize service delays, and enhance profitability.
- Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
- Managed front desk activities, optimizing check-in/check-out processes for efficiency.
- Led staff training programs, enhancing team performance and service quality.
- Coordinated cross-departmental communication to streamline services and resolve guest issues.
- Implemented operational procedures that improved workflow and reduced response times.
- Developed schedules for staff coverage, balancing labor costs with service needs.
- Analyzed guest feedback to identify improvement areas and enhance overall experience.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Front Office Supervisor
1589 Hotel RnB Select, Hyderabad
Hyderabad
06.2015 - 05.2016
- Developed and maintained relationships with corporate clients to boost room sales
- Designed and implemented marketing strategies to attract new business
- Monitored customer feedback and addressed service issues promptly to ensure guest retention.
- Supervised front office operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored front desk staff in best practices and company policies.
- Implemented scheduling systems to optimize staff coverage and reduce wait times.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction levels.
- Coordinated communication between departments to streamline operations and improve service delivery.
- Monitored office supply inventory, proactively ordering materials to maintain operational efficiency.
- Developed training materials for new hires, promoting consistency in service standards across the team.
- Analyzed front office processes, identifying areas for improvement to increase productivity and effectiveness.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Education
Bachelor of Arts (B.A) -
Chhatrapati Shivaji University
NandedDiploma - Sales & Marketing (Food & Beverages)
IHM-A
AurangabadSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Occupancy management
- Vendor management
- Property management expertise
- Apartment maintenance
- Building operations
Certification
WINHMS – Dr. Baba Saheb Ambedkar Institute, Degloor (2014)
Hobbies and Interests
ACHIEVEMENTS, Honored as Best Hotel Manager – Oravel Stays Pvt Ltd., Hyderabad Hub (2018), Received multiple Social Media Appreciations from guests on Facebook for outstanding hospitality
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
Property Manager
Urban Sleep Hotel Service Apartments
01.2023 - Current
Concierge Supervisor
Emrill Services LLC, UAE
11.2020 - 12.2022
Hotel Manager
Oravel Stays Pvt. Ltd, Hyderabad
09.2018 - 10.2020
Duty Manager
Hotel Leo Express, Kuala Lumpur, Malaysia
07.2017 - 08.2018
Front Office Supervisor
1589 Hotel RnB Select, Hyderabad
06.2015 - 05.2016
Diploma - Sales & Marketing (Food & Beverages)
IHM-A
Bachelor of Arts (B.A) -
Chhatrapati Shivaji University