Ms Office
RAKESH BALA
Business Associate
Bengaluru,Karnataka
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication, and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Quality Auditor
Jockey India
Bengaluru
05.2025 - Current
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Business Associate
SBI LIFE INSURANCE LIMITED
02.2024 - 05.2025
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
Customer Relationship Management
Tech Mahindra
03.2024 - 03.2025
- Created customer support strategies to increase customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
Education
Diploma in Graphic Design - Graphic Design
MAAC
Bhubaneshwar 04.2001 -
12TH - Arts
Mahaveer Residential College
Bhubaneshwar 04.2001 -
No Degree - BSE
Jagannath Pally High School
Malkangiri 04.2001 -
Skills
Graphics Designing
Communication
Customer relationship management software (CRM)
B2B customer relationship management
Business growth management
Business partner relationship management
Business relationship management
Operations management
Data analytics
Decision-making
Disclaimer
I hereby declare that all the statements & information given by me in this application are true, correct & complete to the best of my knowledge and belief. Date : 2025-07-12 Place : Bangalore
Software
Certification
IRDAI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 40 staff members.
Languages
English
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
Interests
Video Games
Hiking
Cooking
Reading Books
Timeline
Quality Auditor
Jockey India
05.2025 - Current
Customer Relationship Management
Tech Mahindra
03.2024 - 03.2025
Business Associate
SBI LIFE INSURANCE LIMITED
02.2024 - 05.2025
IRDAI
04-2023
Diploma in Graphic Design - Graphic Design
MAAC
04.2001 -
12TH - Arts
Mahaveer Residential College
04.2001 -
No Degree - BSE
Jagannath Pally High School
04.2001 -