Summary
Overview
Work History
Education
Academic Projects
Interests
Declaration
Certification
Timeline
Generic

RAKESH BALU

COO | Logistics | Bengaluru
Bengaluru

Summary

Efficient business leader with 10+ years of career progression with a focus on improving delivery efficiency and the fulfillment of operations. A proven, effective leader skilled in the development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance. Outstanding communicator with language fluency and well-versed in employee, vendor and partner relations.

Seasoned Manager and talented leader with ample years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

COO | Logistics

Zomato Media Private
06.2021 - Current
  • Having an hands all experience in handling the cities of Bangalore, Karnataka and Tamil Nadu.
  • Gained relative market share in all the cities from 2%- 4%
  • Have handled the mentioned 3 cities P&L, and shaped the way forward by increasing the profits.
  • Mentored employees at the city level to support their professional development goals.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Spearheaded strategic planning initiatives for long-term growth and profitability.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Oversaw the development of new products or services from conception to market launch.
  • Drove process improvements across multiple business units, resulting in increased productivity levels.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.

Operations Manager

Catbus Infolabs Private limited
09.2020 - 06.2021
  • Handling 3 sectors of the business- Hy, C2C/ SME, Ad-hoc desk
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels, revenue and margins.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Built, supervised and mentored 3 teams and leaders in receiving and inbound operations.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.

Operations Manager

ABPU E commerce pvt ltd
07.2019 - 09.2020
  • Developed tactical and strategic plans to setup and streamline operations.
  • Identified, selected and maintained Supply Chain- Pan Karnataka and achieved optimum costs and service qualities.
  • Managing driver operations team and taking care of on-demand delivery services pan Bangalore.
  • Handling end to end process of order management and fulfillment
  • Handling BTL activities and retention of company's branding throughout the city.
  • Managed vendors and setup strong processes to ensure quality.
  • Cross functional with demand, central & product team to ensure order fulfilment and the growth.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
  • Deployed logistics systems and outsourced transportation to maximize efficiency, cost and benefit.
  • Oversaw S&OP process, including demand planning, purchasing and logistics.

Assistant Operations Manager

Zomato Media Pvt. Ltd
09.2017 - 06.2019
  • Independently handled the launch operations of 6 Cities in Karnataka and scale stage in a highly competitive and dynamic.
  • Worked as the city head for a cluster of 5 cities in Karnataka.
  • Executed several cost reduction plans and improved the profitability of the cities. Drove operational improvements which resulted in savings and improved profit margins.
  • Managed a team of 45 logistic executives across the cities.
  • Handled the sourcing of over 2000 delivery partners in these cities.
  • Handled administrative function, including office & asset finalization, local vendor Data analytics sourcing.
  • Team Supervision & Training Process involvement & resource optimization.
  • Interviewed, supervised and motivated staff executives to achieve optimal productivity.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained shutdown reduction of less than 5%.
  • Reduced the overall CPO for the handled cities by 2%

Senior Operations Executive

Utoo Cabs PVT LTD
08.2016 - 07.2017
  • Managed a fleet of 200+ Cabs in Bengaluru cluster.
  • Interfaced with key-clients and managed relationships.
  • Responsible for management of driver on-boarding and documentation certifications.
  • Handled insurance claims for damaged vehicles.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Trained drivers to manage time effectively, improving overall mileage performance.

Research Associate Trainee

Markelytics Solutions
07.2015 - 06.2016
  • Data processing
  • Reporting results.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

SJBIT Institute Of Technology
Bengaluru

DIPLOMA - Electrical, Electronics And Communications Engineering

PES Polytechnic
Bengaluru
08.2008 - 01.2011

No Degree -

Samaja Seva Mandali
Bengaluru

Academic Projects

1) Title: Visual Assistance System for Visually Impaired People using video processing on FPGA.

Brief description: In our project we basically help the blind (visually impaired) people, based on humanitarian grounds. Instead of guiding canes, we used web camera & earphones to identify the obstacles & if the obstacles are present the audio will be heard through the ear.

2) Title: Military Navigation Robot

Brief description: In our project we basically use a navigation robot under crucial military operations.

3) IoT: Home automation and device controlling projects with the help of IoT.

Interests

Cricket

Chess

Badminton

Social Service

Declaration

I hereby, declare that all the information provided above is true up to the best of my knowledge.

Date:

Place: Bengaluru

Certification

Imarticus certified Data Science prodegree

Timeline

COO | Logistics

Zomato Media Private
06.2021 - Current

Operations Manager

Catbus Infolabs Private limited
09.2020 - 06.2021

Udemy certified Supply chain operations metrics and KPI’S

05-2020

Imarticus certified Data Science prodegree

11-2019

Operations Manager

ABPU E commerce pvt ltd
07.2019 - 09.2020

Assistant Operations Manager

Zomato Media Pvt. Ltd
09.2017 - 06.2019

Senior Operations Executive

Utoo Cabs PVT LTD
08.2016 - 07.2017

Research Associate Trainee

Markelytics Solutions
07.2015 - 06.2016

DIPLOMA - Electrical, Electronics And Communications Engineering

PES Polytechnic
08.2008 - 01.2011

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

SJBIT Institute Of Technology

No Degree -

Samaja Seva Mandali
RAKESH BALUCOO | Logistics | Bengaluru