Rakesh Bandekar

• Managing Legal Cases: Initiating and managing U/s 138 NI and 25 PSSA cases for delinquent portfolios across PAN India.
• Handling SARFAESI Proceedings: Overseeing S14 filings, including repossession and auctioning of mortgage security under the SARFAESI Act.
• Representing in Legal Matters: Attending and representing the company in Courts, DRT/DRAT, and police stations.
• Coordinating with Advocates: Conducting reviews with advocates to expedite legal proceedings.
• Tracking Legal MIS: Maintaining and tracking Legal MIS related to SARFAESI, U/s 138 NI Act, 25 PSSA, arbitration, civil suits, etc.
• Preparing Statutory Reports: Preparing and submitting statutory reports at regular intervals.
• Drafting Legal Documents: Drafting essential legal documents such as successful bidder letters, highest bid letters, and sale certificates.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives

Portfolio Management:

• Reviewing and Controlling Portfolios: Continuously reviewing, examining, tracking, and controlling non-starters, delinquency, NPA, and write-off portfolios on a branch-wise basis.
• Branch-Specific Monitoring: Independently focusing on monitoring and analyzing cheque bounce trends across all branches, setting up follow-ups for soft and cluster collections, fraud tracking, and risk analytics.
• NPA Management: Conducting periodic reviews of NPAs by visiting branches to initiate timely legal actions on delinquent accounts.
• Fraud and Defaulter Supervision: Overseeing the team handling high-value fraud cases, defaulters, and insolvent clients, ensuring the initiation of appropriate legal actions.
• Recovery Strategy: Conceptualizing and implementing recovery strategies to ensure effective account flow management, ensuring all actions comply with relevant acts and guidelines.
• Legal Coordination: Coordinating with the legal department to initiate Sec. 138 NI actions and exploring legal remedies to recover losses, as well as expediting legal proceedings to enhance recovery.
• Company Representation: Representing the company as an authorized officer before various forums and courts.

Manpower and Training:

• Workforce Analysis: Analyzing workforce requirements and optimizing manpower utilization based on workload assignments.
• Team Management: Setting up and managing teams, including in-house staff and agencies/vendors. Responsible for recruitment, training, and knowledge transfer to the internal collection team.
• Customer Grievances: Handling customer grievances related to recovery departments, directing the team in addressing queries, problem-solving, and ensuring awareness of NHB guidelines.
• Process Updates: Tracking updates or changes in processes and educating the team accordingly.

Operational Risk and Control Management:

• Adherence to Standards: Ensuring adherence to process codes and audit requirements for branches, including report preparation and due diligence.
• Document Coordination: Coordinating with the Central Processing Unit for document retrieval and other legal requirements.
• Customer Service Issues: Addressing customer complaints and service-related issues causing delays or defaults in EMI/PEMI, in coordination with the sales team and branch managers.
• Technical Escalations: Timely addressing and escalating technical or operational lapses related to delinquent accounts to branch managers, and following up for resolution.
• Inter-Departmental Coordination: Managing inter-departmental collection-related queries and escalations for resolution.

Compliance:

• Audit and Compliance: Managing all audit and compliance queries related to collection and recovery processes.
• Regulatory Response: Responding to regulatory and NHB queries as required.
• Operational Management: Handling operational activities and NHB/Banking Ombudsman queries, ensuring high levels of customer satisfaction in query handling and escalations.

Credit Urge & Relationship Management:

• Defaulter Databank: Maintaining a databank of intentional defaulters by region and sharing it with the credit team for policy amendments and risk mitigation.
• Portfolio Analysis: Conducting sourcing and portfolio analysis for various zones, providing feedback to the policy team on performance, and monitoring branch delinquencies and fraud control.
• Insurance Coordination: Coordinating with insurance companies for the retrieval of pending claims for deceased customers.

• Reviewing and Tracking Portfolios: Continuously reviewing, examining, tracking, and controlling non-starters, delinquency portfolios, NPA portfolios, and write-off portfolios branch-wise.
• Branch-Specific Monitoring: Independently focusing on all branches by monitoring and analyzing cheque bounce trends, setting up requisite follow-ups for soft and cluster collections, fraud tracking, and risk analytics.
• Periodic NPA Reviews: Conducting periodic reviews of NPA by visiting respective branches to initiate timely legal actions on delinquent accounts.
• Supervising Fraud Management: Overseeing a team managing high-value fraud cases, defaulters, and insolvent clients to initiate appropriate legal actions.
• Strategizing Recovery: Conceptualizing and implementing recovery strategies to ensure healthy account flow management and ensuring all negotiations, discussions, and actions comply with relevant acts and guidelines.
• Coordinating with Legal Department: Coordinating with the legal department to initiate Sec. 138 NI actions, exploring legal remedies to recover losses on sales, and expediting legal proceedings to boost recovery.
• Representing the Company: Representing the company as an authorized officer before various forums and courts.

• Managing Delinquencies: Handling delinquencies related to Commercial Vehicles/Equipment, BLNT, BLT, and Auto loans, and coordinating follow-ups with Direct Recovery Associates and Recovery Agencies.
• Intentional Default Management: Identifying cases of intentional default and initiating systematic and lawful repossession, ensuring compliance with the asset release and sale process.
• Agency Management: Identifying, selecting, and empaneling agencies for collection, repossession, and yard management.
• Vehicle Tracking and Repossession: Tracking defaulters' vehicles, issuing repossession orders, and monitoring the seizing and sale of repossessed stock.
• Loss Write-Off and Recovery: Preparing loss write-off reports and recommending actions to the legal department for loss recovery.
• Legal Coordination: Reviewing with the legal department to initiate Sec. 138 NI actions and exploring legal remedies for loss recovery on repossessed sales.

• Delinquent Account Management: Managing and monitoring the collection of delinquent accounts.
• Customer Visits for Recovery: Conducting visits to delinquent customers' residences, properties, and workplaces to facilitate recovery.
• Portfolio Feedback and Reporting: Providing regular updates on the delinquent portfolio and preparing various reporting MIS.
• Customer Engagement: Addressing queries from walk-in customers and persuading them to regularize their accounts.
• Issue Resolution: Resolving customer queries related to accounting discrepancies and issues of negative amortization.
• Default Analysis and Rehabilitation: Investigating the reasons for defaults, planning actions, and offering alternatives, including rescheduling to rehabilitate weak customers.
• Legal Actions: Handling U/s 138 actions and other legal formalities.