Rakesh Beemagani
Hanamkonda
Summary
With 1+ Years of customer service experience at Amazon Development Center, consistently achieved 95% customer satisfaction.Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Support Associate
Amazon Development Center
Hyderabad
08.2022 - Current
- Resolved customer queries through various communication channels such as phone, email, chat, and social media.
- Demonstrated understanding and empathy towards customer concerns.
- Investigated and troubleshot customer issues to determine the best course of action.
- Achieved excellent customer service standards through quick problem-solving and effective resolution of inquiries, leading to increased customer satisfaction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained customer identification, due diligence processes, and transaction monitoring records in compliance with legal requirements.
- Provided expert guidance and comprehensive information about products, services, and policies
- Identified opportunities for cross-selling products and services based on individual customer needs.
- Delivered timely and effective solutions to service complaints, enhancing customer satisfaction.
- Managed customer accounts, promptly updating information and maintaining accurate records.
- Demonstrated exceptional problem-solving skills with an average response time of under 2 minutes.
- Efficiently addressed a large influx of customer inquiries via phone calls, chat conversations, and email correspondence.
- Achieved elevated levels of customer satisfaction by promptly responding to and addressing customer inquiries
- Provided efficient customer service by promptly addressing inquiries and fulfilling order requests.
- Effectively managed customer complaints by using diplomatic communication and demonstrating acknowledgment of their concerns.
- Implemented effective strategies to enhance customer experience
Sr Technical Recruiter
ShoreWise Consulting
06.2019 - 07.2022
- Involved in End-to-end process of Hiring which includes Sourcing, Screening, Scheduling coordinating interviews, gathering feedback, Post offer candidate engagement etc
- Worked closely with client Manager, to develop position profile and to understand overall needs and requirements
- Created a comprehensive job description based on Client Manager specifications to be used to present to candidates and to post to job boards and internal Database
- Recruited via Internet job boards (Corp –Corp, Dice, and Monster) direct phone sourcing, vendor network, referrals and expanded Internet sourcing
- Negotiated, Reviewed and Executed Master Agreements and Bill Rates with Vendors and clients
- Understood client requirements and sourced suitable candidates for different technical positions
- Interviewed and qualified consultants before submitting to the client or Vendor
- Negotiated regarding rate with Respective employers of their Respective Consultants
- Updated consultants about the status of the requirement/ submissions.
US IT Recruiter
Succor Technologies LLC.
06.2018 - 05.2019
- Recruited resources within US with expertise in Information Technology, Computer Science & Engineering
- Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline
- Utilized on-line database (ATS), candidate referrals, internet and networking to identify potential candidates
- Assigned the tasks of negotiating offers with candidates to meet target gross margins of the organization
- Participated in daily, weekly review meetings focusing on troubleshooting difficult positions and managing issues.
Education
Master of Pharmacy -
Vaagdevi Institute of Pharmaceutical Science
Warangal01.2022
Bachelor of Pharmacy -
Vaagdevi Institute of Pharmaceutical Sciences
Warangal01.2018
Intermediate -
Tejas Junior College
Hanamkonda01.2014
S.S.C -
Ekashila High School
Hasanparthy01.2012
Skills
- Microsoft Office Tool
- Customer Service
- Recruiting
- Communication
- Networking
- Negotiation
- Troubleshooting
- Time Utilization
- Sales
- Technical Support
- Help Desk Support
- Call Management
- Online Chat Support
- Interpersonal Skills
- Analytical Thinking
Websites
Timeline
Customer Support Associate
Amazon Development Center
08.2022 - Current
Sr Technical Recruiter
ShoreWise Consulting
06.2019 - 07.2022
US IT Recruiter
Succor Technologies LLC.
06.2018 - 05.2019
Master of Pharmacy -
Vaagdevi Institute of Pharmaceutical Science
Bachelor of Pharmacy -
Vaagdevi Institute of Pharmaceutical Sciences
Intermediate -
Tejas Junior College
S.S.C -
Ekashila High School
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