Microsoft
Rakesh Bhosale
Executive - Food & Beverage Services
Bldg No 4B Room No 10, Satpuda Nagri Niwara Society, Goregaon East,Mumbai/Maharashtra
Summary
Experienced Food and Beverage Executive bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
3
3
Languages
2
2
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Food and Beverage Executive
Lemon Tree Premier Hotel
Mumbai, Maharashtra
02.2019 - Current
- Ensures services is friendly, prompt and courteous at all time
- Ensure that all operating supplies are sufficiently stocked for the smooth operation of the outl
- Take daily briefeing of the staff: Checking for Personal grooming and hygiene of staff, discussing the sale for the previous day, guest complaints and compliments, non available items and daily duty allocations
- Brief GSAs about curent and future happeinings in the hotel, VIP's movements in the hotel and specila requirements
- Evaluate and train staff on menu knowledge and proficiency of billing and check settlement
- Train GSAs on hotel information and on upcoming food promotions
- Negotiating/ Menu Plalnning/co-coordinating and billing for block group dinners. Taking block booking for lunch, high tea and dinners
- Preparing the duty roster and day to day check on allocation of staff
- Expense monitioring vis a vis established /trargeted cost ratios
- Identifying areas of excess/high/over the budget expenditure and setting in place measures to control it
- Maintain of services standards and prompt resolution of any guest complaint
- Ordering of daily consumption items
- Montioring restaurant breakage/pilferage of CGHS and month - end reporting
- Coordinates with Executive chef in charge to ensure that all items of food meet desired image and quality and also for the developments of special promotions
Food and Beverage Team Leader
The Leela Hotel
Mumbai, Maharashtra
11.2015 - 02.2019
- Handling a team of 13 members, overall resposible for providing high quality Butler services including In- room Dinnings, Lounge Services, Minbar & 3 Meeting Rooms,
- Constantly portraying a highly professional image of the hotel and paying attention to guest satisfaction and efficency that supports the outlet's operating concept an company's standards.
- Maintain full and comprehensive knowledge of the hotel including all the services,outlets, policies, products etc.
- Be continually proactive within all the operational areas
- Ensure compliance with all food and beverage policies, standards and procedures by training, supervising,follow - up.
- Utilizes interpersonal and communication skills to lead, influence, and encourage team members to do better; demonstrates honesty/integrity; leads by example
- Handle guest feedback efficiently and take appropriate action to resolve guest complaints.
- Conduct quality checks to esnsure higher level of guest services
- Maintain reports for minibar,cutlery,crockery and glassware inventory.
- Maintain appropriate standard and food safety - HACCP guidelins, environmental and work place safety policies and procedures.
- Prepare roaster on weekly basis
Food and Beverage Assistant
Trident Hotel - Bandra Kurla Complex
Mumbai, Maharashtra
06.2011 - 10.2015
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Used proper handling and preservation methods while packaging and storing food products.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained composure and work quality while under stress.
Food & Beverage Associate
Sahara Star Hotel
Mumbai, Maharashtra
06.2010 - 10.2011
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
Education
Bachelor of Arts - Hospitality
ITM -Institute Hotel Management
Navi Mumbai 03.2007 - 05.2010
HSC
Seth Anandilal Poddar Junior College
Mumbai 06.2005 - 02.2007
SSC
New English School
Mumbai 02.2004 - 02.2005
Skills
Staff supervision
Software
Portel
Opera
SAP
Toushe
Micros
Certification
Maharashtra State Certificate in Information Technology (MS-CIT)
Timeline
Food and Beverage Executive
Lemon Tree Premier Hotel
02.2019 - Current
Food and Beverage Team Leader
The Leela Hotel
11.2015 - 02.2019
Food and Beverage Assistant
Trident Hotel - Bandra Kurla Complex
06.2011 - 10.2015
Food & Beverage Associate
Sahara Star Hotel
06.2010 - 10.2011
Bachelor of Arts - Hospitality
ITM -Institute Hotel Management
03.2007 - 05.2010
Government Commercial Certificate in Typewriting Speed W.P.M 30
11-2006
Maharashtra State Certificate in Information Technology (MS-CIT)
07-2005
HSC
Seth Anandilal Poddar Junior College
06.2005 - 02.2007
SSC
New English School
02.2004 - 02.2005
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