RAKESH CHANDALIA

• Integrated 50,000+ SKUs to support ML-based personalization engines and product discovery for a global e-commerce platform, directly enhancing customer experience and driving revenue growth.
• Executed a strategic payment orchestration implementation via AurusPay, resulting in a 30% increase in re-authorization success rate and improved checkout conversion.
• Spearheaded observability migration from Splunk to Datadog across critical systems, achieving improved system insights and reducing operational costs by 25%.
• Managed cross-functional dependencies across Engineering, Product, and SRE teams to meet aggressive delivery timelines and maintain system stability during high-traffic periods.

• Scaled three dedicated Agile squads responsible for delivering Java/Angular-based ERP and Warehouse Management Systems (WMS) platforms, increasing release velocity by 35%.
• Developed and implemented executive dashboards that consolidated operational and financial data, enabling 25% faster data-driven business decisions for senior leadership.
• Managed team allocation and capacity planning under a $1.2M annual budget, optimizing resource utilization and ensuring alignment with strategic priorities and future release trains.

• Drove end-to-end Salesforce CRM solutions, reducing time-to-market for new features by 30% and increasing external user satisfaction by 25%.
• Institutionalized Agile best practices (Scrum/Kanban) and implemented executive stakeholder syncs, leading to early risk detection and smoother program execution cycles.

• Spearheaded a critical SFCC platform migration during peak retail traffic, ensuring zero downtime and maintaining high user retention.
• Launched key personalization and loyalty features, which achieved 25% higher conversions and contributed to 35% revenue growth for the client.

• Modernized end-to-end SME lending systems, streamlining underwriting and approval workflows to reduce loan processing time by 25%.
• Ensured end-to-end compliance for financial workflows by delivering secure Salesforce-infra integration, aligning strictly with data privacy and regulatory mandates.

• Directed cross-vendor delivery for secure API frameworks and encryption modules, significantly enhancing system integrity and regulatory compliance.
• Resolved 90% of cross-functional blockers within 48 hours by streamlining Agile rituals and accelerating decision-making across development and business teams.

• Managed IT modernization and DevOps transformation initiatives for investment banking clients.
• Directed delivery teams in application modernization, CI/CD adoption, and infrastructure upgrades.
• Established reporting, governance, and communication mechanisms with client leadership.
• Oversaw risk management, release cycles, and on-time delivery within defined SLAs.