Rakesh Chandran J

• Strategic Roadmap Creation: Developed a 90-day SOP for onboarding properties, integrating customer segmentation, target audience profiling, and pricing models, unlocking new revenue streams.
• Revenue and Occupancy Growth: Delivered a 30% increase in overall occupancy and an 18% rise in off-peak occupancy by implementing process optimization and data-driven strategies.
• Stakeholder and Market Expansion: Established relationships with travel agents in Europe and the USA, driving international market expansion and creating new sales channels.
• Feedback-Driven Improvements: Analyzed guest reviews and performance metrics to build a continuous feedback loop, enhancing customer satisfaction and operational efficiency.
• Governance Structures: Designed decision-making hierarchies, performance metrics, and compliance frameworks to streamline operations.

Highlights:

• Reduced property onboarding time by 25%.
• Boosted off-peak occupancy by 18% and overall occupancy by 30% within six months.
• Expanded international market reach through strategic stakeholder engagement.

• Client Retention and Revenue Growth: Retained 95% of clients and achieved a 110% increase in customer value through upselling and cross-selling learning solutions.
• NPS Transformation: Transformed 90% of detractors and passives into promoters by leveraging tailored service strategies to improve customer satisfaction.
• Customized Value-Driven Solutions: Designed and implemented client-specific service plans, driving customer engagement and generating referral leads.
• Process Optimization: Increased software adoption by 200% and learner metrics by 40% through Agile project management and design thinking.
• Stakeholder Collaboration: Built strong relationships with school management, deans, and faculty, acting as the face of the company.

Highlights:

• Retained 95% of clients and grew customer value by 110%.
• Enhanced software penetration by 200% in six months.
• Improved learner engagement metrics by 40% within a year.

• Value-Driven Brand Partnerships: Negotiated contracts and developed strategies for influencer and brand partnerships, increasing sales by 35% and visibility by 180%.
• ROI-Driven Marketing Campaigns: Implemented A/B testing and data-driven marketing optimizations, improving campaign efficiency by 50%.
• Revenue and Client Base Expansion: Achieved a 200% revenue increase and a 50% growth in the client base through customer-centric marketing strategies.
• Cross-Functional Leadership: Directed seamless project execution across teams, ensuring 100% on-time delivery.

Highlights:

• Increased partner brand sales by 35% and brand visibility by 180%.
• Enhanced marketing campaign efficiency by 50% through iterative optimizations.
• Achieved 200% revenue growth in two years.

• Delivered educational programs for faculty and students, ensuring effective software utilization.
• Improved attendance and daily student engagement by 40% through targeted program implementation.
• Developed and maintained NPS tracking to measure program success and customer satisfaction.

Highlights:

• Achieved 99% quality in live program implementation.
• Improved daily engagement by 40% within the academic year.

• Assessed the scope of work to develop an initial project estimate and supported the estimate with factual data and analysis.
• Conducted testing and troubleshooting of the newly developed code to guarantee optimal performance and functionality.
• Collaborated with backend developers and database managers to implement solutions that are aligned with the project goals.
• Engage in technical discussions, participate in technical designs, and present technical ideas through whiteboarding.

Highlights:

• Assisted in transitioning the website of a private American bank to the AngularJS framework, ensuring full responsiveness across various screen sizes and resolutions.

• Assisted the development team in designing and producing new software products by writing complex code.
• Conducted troubleshooting and bug fixes on software during the testing stage, and repurposed previously written code for new designs.
• Collected feedback from the end-users on the developed software to enhance the functionality of future projects.

• Assist the developer team in addressing technical complaints of customers by pulling relevant historic data by scripting complex SQL queries.