Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rakesh Charangatt

IT Manager
Mumbai,MH

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

IT Manager

Amazon Seller Services Pvt Ltd
Mumbai, Maharashtra
04.2021 - Current
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Oversaw IT department operations and training.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Closely collaborated with project members to identify and quickly address problems.
  • Conducted company-wide technology instruction, onboarding and education.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.

IT Engineer II

Amazon Seller Services Pvt Ltd
Mumbai, Maharashtra
03.2015 - 04.2021
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Managed and monitored all installed systems for highest level of availability.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Oversaw IT department operations and training.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Interviewed, hired, trained and mentored 30 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Played key role in on-going network design, re-evaluation and optimization to keep pace with company growth.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.

Remote Support Engineer-II

Lester Infoservices Pvt Ltd
Mumbai, Maharashtra
06.2014 - 03.2015
  • Rapidly identified and corrected system faults to minimize operational downtime of clients Laptop/Desktop.
  • Diagnosed malfunctions in Users laptops/Desktops and software, directing support tickets to appropriate personnel for remediation.
  • Offered troubleshooting for Laptops/Desktops via voice and text chat, maintaining resolution rates of 100%.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.

IT Technical Support Representative

NirmalBang Securities Pvt Ltd
Mumbai, Maharashtra
10.2010 - 03.2014
  • Configured hardware, devices and software to set up work stations for employees.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Delivered onsite technical support for 300 employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Built and provided basic end-user troubleshooting and desktop support on Windows.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Bachelor of Computer Applications -

YCMOU
Mumbai, MH
06.2012 - 03.2015

HSC - Science Stream

New English Junior College
Ulhasnagar, MH
06.2005 - 03.2006

SSC -

R.G.S High School
Ulhasnagar, MH
06.2003 - 03.2004

Skills

Quality assurance

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Certification

ITIL V4

Timeline

ITIL V4

09-2021

IT Manager

Amazon Seller Services Pvt Ltd
04.2021 - Current

IT Engineer II

Amazon Seller Services Pvt Ltd
03.2015 - 04.2021

Remote Support Engineer-II

Lester Infoservices Pvt Ltd
06.2014 - 03.2015

Bachelor of Computer Applications -

YCMOU
06.2012 - 03.2015

IT Technical Support Representative

NirmalBang Securities Pvt Ltd
10.2010 - 03.2014

HSC - Science Stream

New English Junior College
06.2005 - 03.2006

SSC -

R.G.S High School
06.2003 - 03.2004

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Rakesh CharangattIT Manager