Summary
Overview
Work History
Education
Skills
PROFESSIONAL SYNOPSIS
Certification
PERSONAL DETAILS
Affiliations
Languages
Accomplishments
References
Timeline
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Rakesh Chaturvedi

Rakesh Chaturvedi

Maujpur

Summary

Dynamic leader with a proven track record at DXC Technology, driving operational efficiency and enhancing customer satisfaction. Spearheaded process improvements, achieving significant FTE savings and compliance. Expertise in data analytics and team leadership, fostering a culture of excellence and delivering impactful results in high-pressure environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate Manager – Life & Annuity Claim Process

DXC Technology
08.2016 - Current
  • Led team of 62 to 70 professionals, including four Team Leaders at functional levels.
  • Executed five Lean Business Ideas with the Automation and Process Excellence Team, achieving four FTE savings, and protecting $8,317 in penalties.
  • Conducted recurring stakeholder meetings to identify conversion leads, accumulating over ten FTE worth of work for Annuity Claim Business in 18 months.
  • Monitored inventory trends against utilized FTEs, generating position IDs, conducting interviews, and onboarding resources.
  • Defined and designed team KRAs, established job level targets, evaluated outcomes, and appraised job results.
  • Governed strategic changes to enhance data security while ensuring 100% compliance training completion.
  • Led five projects to decrease NIGO/Denied Claims, reducing high aged inventory exceeding 900 items to BAU levels.
  • Reconciled over 800 coding oversights in admin systems within one quarter, improving efficiency by 20-25%.
  • Led team initiatives to enhance service delivery standards and improve client satisfaction.
  • Coordinated cross-functional projects to align business objectives with operational strategies.

Quality Operations Assurance Lead

Computer Sciences Corporation
12.2014 - 08.2016
  • Executed process improvement initiatives, increasing Team Quality Scores by 15 percent.
  • Developed QC checklists using DPMO methodology for effective CTQ dataset management.
  • Conducted root cause analysis employing Pareto Principle and various quality tools.
  • Collaborated with onshore counterparts to enhance QC calibration processes.

Sr Quality Analyst/Professional-2

Computer Sciences Corporation
07.2013 - 12.2014
  • Achieved key result areas in productivity, quality, and utilization metrics.
  • Provided mentoring support to team members while conducting comprehensive process training.
  • Facilitated orientation programs for new hires, ensuring smooth transition to live operations.
  • Managed access requests and maintained related trackers, documenting minutes of meetings and action logs.
  • Analyzed coaching needs of team members to enhance onboarding programs and support deliverables.

Professional 1/ Sr Associate

Computer Sciences Corporation
02.2011 - 06.2013
  • Mentored junior associates in project management and software development best practices.
  • Facilitated training sessions on new tools and technologies to enhance organizational skills.
  • Managed documentation processes ensuring compliance with industry regulations.
  • Analyzed data and generated reports for senior management to guide strategic decisions.

Associate Professional

Computer Sciences Corporation
09.2008 - 02.2011
  • Facilitated meetings to align team objectives and establish timelines.
  • Maintained detailed records of customer interactions within CRM system.
  • Analyzed key performance indicators to identify and implement effective strategies.

Customer Support Representative

Idea Cellular Private Ltd
04.2006 - 04.2008
  • Marketed new launches and value-added services to enhance customer engagement.
  • Resolved technical issues related to mobile devices and network connectivity efficiently.
  • Documented customer interactions in support ticketing system to ensure accurate tracking.

Education

M-COM - International Business Operations

IGNOU
New Delhi
01.2010

MBA - Financial Management

Annamalai University
Chennai
01.2009

B-COM - Commerce

Delhi University
New Delhi
01.2004

Skills

  • Operational efficiency and cost management
  • Customer satisfaction strategies
  • Service level management
  • Project planning and transition
  • Process mapping and improvement
  • Staffing assessment and needs analysis
  • Risk compliance and evaluation
  • Data analytics and insights
  • Team leadership and development
  • Quality assurance practices

PROFESSIONAL SYNOPSIS

  • A customer-centric professional with over 16 years of experience
  • Industry exposure includes Business Operations, Project Transition, Client Relationship Management, Process Excellence, Risk and Compliance, Data Analysis, People Management

Certification

  • FLMI – LOMA 280 & 290
  • Lean Six Sigma Green Belt Certified
  • ICMI (O & A Level)
  • ITIL 4 – Foundation
  • MB – 920

PERSONAL DETAILS

  • Date of Birth – 14th April1984
  • Permanent Address – V-701, St -10, Vijay Park, Maujpur. Delhi - 110053

Affiliations

Active member of the SHE project, running under Om Sanatan Trust, to empower spirituality, health, and the environment

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Champion award – acknowledging qualitative delivery of services
  • Collaborator award – organizational performance
  • Catalyst award - leading innovation

References

References available upon request.

Timeline

Associate Manager – Life & Annuity Claim Process

DXC Technology
08.2016 - Current

Quality Operations Assurance Lead

Computer Sciences Corporation
12.2014 - 08.2016

Sr Quality Analyst/Professional-2

Computer Sciences Corporation
07.2013 - 12.2014

Professional 1/ Sr Associate

Computer Sciences Corporation
02.2011 - 06.2013

Associate Professional

Computer Sciences Corporation
09.2008 - 02.2011

Customer Support Representative

Idea Cellular Private Ltd
04.2006 - 04.2008

M-COM - International Business Operations

IGNOU

MBA - Financial Management

Annamalai University

B-COM - Commerce

Delhi University
Rakesh Chaturvedi