Rakesh Chigari
ServiceNow Consultant
Bangalore
Summary
In dynamic consulting environment, developed expertise in risk management, compliance, and policy development. Proven track record in creating effective compliance programs and identifying potential risks to ensure regulatory adherence. Seeking to leverage these transferrable skills to transition into new field, contributing to organizational success through strategic insights and comprehensive analysis.
Overview
12
12
years of professional experience
6
6
Certifications
3
3
Languages
Work History
GRC Consultant
Hitachi Energy
02.2022 - Current
- Developed tailored GRC solutions for client organizations, resulting in increased security and reduced exposure to risks.
- Played an instrumental role in helping organizations establish robust governance structures that facilitated decision-making processes while minimizing risks associated with non-compliance instances.
- Implemented risk management frameworks, enabling clients to maintain a proactive approach towards potential threats.
- Developed training materials to educate employees on best practices for maintaining compliance with applicable regulations.
- Facilitated cross-functional collaboration for the development and implementation of comprehensive GRC programs.
- Supported the integration of GRC tools within client environments, streamlining workflows and enhancing overall efficiency.
ServiceNow Expert
Merck Life Science
05.2019 - 01.2022
- Led cross-functional teams in the execution of strategic initiatives related to ServiceNow IRM/BCM adoption across the organization.
- Managed integrations between ServiceNow and third-party systems to improve data flow.
- Collaborate with Infrastructure Architects to understand the IT technology strategy that guides implementation of servicenow IRM/BCM
- Assist in pre-sales activities, including client presentations and demonstrations, to showcase the capabilities of ServiceNow IRM/BCM
- Responsible for sprint demos, delivery of development artifacts and documentation, and knowledge transfer activities as required.
Senior Business Analyst
IBM India Pvt Ltd
10.2016 - 04.2019
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Business Analyst - Pre Sales
Echidna Inc Software Limited
02.2016 - 08.2016
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Business Analyst
Praxeva India Service Pvt Limited
02.2015 - 02.2016
- Customer relationship management, updating existing prospect clients about new version of our product and insisting them for upgrades.
- Addressing client issues via issue tracker follow up and ensure they get resolved within stipulated time
- Support the post-sale activities like deployment, software implementation, and hands on training by interacting with their respective IT team
- Organizing trainings and workshops (online and off line) to ensure transfer of product knowledge.
- Coordination in the preparation of manual, training materials, presentation
IT Consultant
National Informatics Centre, NIC
10.2012 - 01.2015
- Digitization of Documents, implementation of Paperless office (PLO) application
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
Education
Bachelor of Engineering Technology - Computer Science
Tontadarya College of Engineering
Gadag, India 04.2001 -
Skills
Risk management
Compliance management
Business Continuity Management
IT Service Management
Product Management
Agile Delivery
Business Analysis
Requirement Elicitation
Pre Sales
Training
Teamwork
Problem-solving
Accomplishments
- Dec 2024 - Rising star award for for showing incredible growth and potential as technical product owner.
- Dec 2023 - Most Valuable Award for for showing exceptionally high-quality and reliable support for IRM project implementation
- Nov 2021- Star of the Month Award for have managed to deliver high quality work by putting in extra effort in Matrix and Knowledge Management.
- Dec 2020- Spotlight Award for tremendous job by contributing your Knowledge, Effort and Co-ordination towards accomplishing Versum GSD Integration.
Certification
ITIL V4 Certification
Timeline
Lean six sigma (L6S Yellow Belt)
03-2024
ServiceNow Business Continuity
11-2023
ServiceNow Risk and Compliance
02-2023
ServiceNow Administrator
06-2022
GRC Consultant
Hitachi Energy
02.2022 - Current
ITIL V4 Certification
12-2019
ServiceNow Expert
Merck Life Science
05.2019 - 01.2022
Senior Business Analyst
IBM India Pvt Ltd
10.2016 - 04.2019
Business Analyst - Pre Sales
Echidna Inc Software Limited
02.2016 - 08.2016
Certification of completion Business Analysis
02-2016
Business Analyst
Praxeva India Service Pvt Limited
02.2015 - 02.2016
IT Consultant
National Informatics Centre, NIC
10.2012 - 01.2015
Bachelor of Engineering Technology - Computer Science
Tontadarya College of Engineering
04.2001 -