Rakesh Choudhary
New Delhi
Summary
With over 10 years of experience across consulting, management, account support, revenue operations, and tactical business leadership, I am a seasoned professional and visionary leader adept at driving results through strategic planning and a solutions-oriented approach. I excel in swiftly mastering new concepts, performing well under pressure, and clearly communicating ideas. I provide precise and timely performance analysis to support effective decision-making and achieve strategic objectives. As an accomplished Project Engineer, I have successfully managed complex projects from start to finish, showcasing strong problem-solving, strategic planning, and leadership skills. My expertise encompasses quality assurance, root cause analysis, and project management, complemented by excellent multitasking, communication skills, and proficiency with relevant software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Engineer – Hospitality Cloud
ITC Infotech
09.2023 - Current
- Managed Opera V5, Opera Cloud, and FOLS functional support, including migration and configuration.
- Led the migration of Opera Cloud for over 40+ Accor properties, ensuring smooth transitions and minimal disruption.
- Acted as the Single Point of Contact (SPOC) for Opera Cloud support, handling both live and live cover issues.
- Executed Opera PMS projects for new and existing hotels, including upgrades and rollouts for Accor properties.
- Oversaw the implementation, configuration, and data migration of Opera Cloud PMS applications.
- Created and validated mapping sheets for User Acceptance Testing (UAT) and production migrations, adhering to brand standards.
- Developed comprehensive project plans, budgets, and timelines to ensure the successful completion of projects.
- Assigned tasks based on team members' skill sets, monitored progress, and ensured timely project delivery.
- Conducted risk assessments and developed mitigation strategies to address potential project risks.
- Collaborated with stakeholders to identify process improvement opportunities and prepared progress reports for senior management review.
Manager – Account Support & Revenue
The Squa.re Serviced Apartments
07.2021 - 08.2023
- Developed and executed a strategic vision aligning with company objectives, assessed direct reports, and implemented corrective measures for performance improvement.
- Managed and analyzed revenue, sales, and financial data, ensuring accurate and comprehensive reporting for informed decision-making.
- Delivered exceptional customer service by promptly resolving issues and maintaining high levels of customer satisfaction.
- Identified and nurtured new distribution channels and managed relationships with existing partners, including Booking.com, Airbnb, Agoda, and Laterooms.
- Applied revenue management techniques to negotiate room rates and achieve over 85% occupancy during lean seasons.
- Developed and managed the annual budget, streamlined operations, and implemented strategies to increase efficiency and reduce costs while ensuring compliance with SOPs and industry regulations.
Reservations Manager
The Westin Gurgaon
Gurgaon
01.2020 - 06.2020
- Identified and pursued new sales opportunities to achieve revenue goals by leveraging a deep understanding of market dynamics and competitor landscapes.
- Monitored market trends, economic conditions, and competitive activity to effectively position the property and maximize revenue.
- Managed incoming reservations, negotiated contracts, and optimized same-day selling procedures to maximize occupancy and revenue.
- Delivered exceptional customer service by addressing needs, resolving complaints, and enhancing customer satisfaction and loyalty.
- Assisted with forecasting group reservations, coordinated with sales and Convention Services, and managed waitlists and reservation accuracy.
- Supervised and supported reservations staff, implemented orientation programs, created monthly labor schedules, tracked no-show reservations, processed charges, and managed operational tasks related to bookings.
Assistant Manager – Reservations & Revenue
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
05.2018 - 01.2020
- Ensured customers received exceptional service throughout their stay, enhancing their overall experience and satisfaction.
- Collaborated on quality assurance initiatives to improve customer service and addressed employee performance issues to strengthen client interactions.
- Monitored and managed all revenue and reservation systems, overseeing the implementation of departmental rules and regulations.
- Maintained an up-to-date list of available lodging and rooms and established strong connections with customers and suppliers.
- Planned and executed strategies to increase customer satisfaction and revenue, using customer feedback to guide improvements.
- Managed employee performance by setting targets, conducting performance appraisals, providing constructive feedback, and offering developmental opportunities.
Supervisor Operations
Marriott International
Gurgaon
06.2014 - 05.2018
- Supervised daily departmental operations, enhanced worker efficiency for growth-oriented programs, and maintained effective backup support for the supply department.
- Trained employees to upgrade their technical skills, analyzed performance-related issues, and implemented coaching and monitoring strategies to address them.
- Prepared and maintained employee attendance records, provided feedback, developed plans, and supervised departmental meetings and growth campaigns.
- Analyzed business requirements, prepared project updates within deadlines, delegated tasks, and recommended methods to improve efficiency and reduce costs.
- Oversaw the compilation and collection of information and data, monitored administrative functions, and ensured compliance with applicable laws and company policies.
Education
PGDM (Executive) - Operations Management
IMT Ghaziabad
Ghaziabad01.2022
B.Sc. - HHA
DIHM
Lajpat Nagar01.2014
Skills
- Proficient in Opera PMS & Opera Cloud (Hosted and On-Premise)
- Project Management
- Solutions Consulting
- SOW Development
- Data Migration
- Progress Documentation
- Quality Assurance
- IT Consulting
- Business Support
- Organizational Skills
- Growth Initiatives
- Process Improvement
- Revenue Generation
- Customer Engagement
- Relationship Building
- Strong Leadership
- Team Building
- Problem Solving
- Progress Documentation
Certification
- Opera PMS
- Orcale R & A
- Project Management Foundation
- Gen AI
- Client Engagement
- Agile Requirements
- Time Management Fundamentals
Accomplishments
- Opera Cloud Migration for over 40+ properties.
- Super Admin of Project Tree–Online tool for Rebate, Refund, Complimentary rooms etc.
- Awarded Manager of the Month following successful integration of the hotel in 11/2019.
- Achieved 100% audit scores for 03 consecutive years for Ritz Carlton.
- Achieved 100% audit scores for reservation department.
- Trainer for pilot batch of 24/7 operations.
- Selected to be the leader for the Marriott and Starwood group integration project.
- Award of Excellence (2014).
- Executive of the quarter (Q1, Q2 and Q4, 2017).
- Associate of the year (2015).
Timeline
Project Engineer – Hospitality Cloud
ITC Infotech
09.2023 - Current
Manager – Account Support & Revenue
The Squa.re Serviced Apartments
07.2021 - 08.2023
Reservations Manager
The Westin Gurgaon
01.2020 - 06.2020
Assistant Manager – Reservations & Revenue
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
05.2018 - 01.2020
Supervisor Operations
Marriott International
06.2014 - 05.2018
PGDM (Executive) - Operations Management
IMT Ghaziabad
B.Sc. - HHA
DIHM
- Opera PMS
- Orcale R & A
- Project Management Foundation
- Gen AI
- Client Engagement
- Agile Requirements
- Time Management Fundamentals
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