RAKESH D
Bengaluru
Summary
Accomplished Senior DevOps Engineer with a proven track record at SAP Labs India Pvt. Ltd., specializing in SAP NetWeaver and S/4 HANA systems. Expert in system design and driving continuous improvement, I have significantly enhanced cloud operations for over 1,500 customers. Skilled in clear communication and troubleshooting, my work has elevated security standards and system performance across the board.
Overview
11
11
years of professional experience
Work History
Senior DevOps Engineer
SAP Labs India Pvt. Ltd.
03.2018 - Current
- Provisioning, upgrading, administering, and maintaining SAP NetWeaver and S/4 HANA systems hosted in Azure, GCP, and SAP data centers.
- SPOC/Technical Lead for the SAP Cloud Operations team, supporting over 1,500 customers.
- Control owner and executioner for SOC controls, such as software change management, security patch management, and security configuration reporting.
- Designing and implementing new landscapes for customers based on their usage and licensed users.
- Set up product standard systems sizing, performance, and parameters setting for different customer sizes and usage scenarios.
- Continuous evaluation of cloud infrastructure components to identify potential risks, or application and database performance improvement.
- Productizing service automations in collaboration with product engineering and development teams.
- Expertise in ABAP Systems SP Upgrades, S/4 HANA Upgrades, System Conversions, and Kernel Upgrades.
- Complete system performance analysis and fine-tuning of ABAP systems to improve performance.
- Assisting and supporting in technical concepts for customers' implementation, go-live, and post go-live support stages.
- Maintained and monitored the daily operations of more than 5,000 ABAP systems in the cloud.
- Designed and implemented comprehensive security monitoring for all customer systems, providing an industry-standard security posture.
- Developed and maintained standard operating procedures for system provisioning, upgrades, security concepts, and known issues/workarounds.
- Planned and performed DR failover activities based on customer requests.
- Problem management owner, responsible for conducting and documenting RCA for all productive system outages to avoid outages and increase availability SLAs.
- Expertise in solving all types of customer incidents, adhering to SLA.
- Well-versed in all types of SAP BASIS administrator activities.
SAP BASIS Consultant
ILabs Enterprise Services Limited
07.2017 - 03.2018
SAP BASIS Consultant
Tata Consultancy Services
12.2013 - 07.2017
Education
Bachelors of Engineering - Industrial Engineering and Management
Siddaganga Institute of Technology
Tumkur01.2013
Skills
- Clear oral/written communication
- Excellent trouble shooting skills
- System design
- Partnering with cross-functional disciplines
- Documentation expertise
- Driving continuous improvement
- Identifying best practices
Technicalskillset
SAP R/3 release 4.7, EHP 7 for ERP 6.0, NetWeaver - 7.3, 7.4, Solution Manager 7.1, EP 7.0, SUSE Linux 11.0, MaxDB 8.9.09.05, HANA, Oracle 11gR2, Customer Support System (CSS), MOPZ/Maintenance Planner, Software Provisioning Manager(SWPM), Software Update Manager(SUM), Landscape Management (LaMa), MaxDB Database Studio, Service Provider Cockpit (SPC)
Languages
English
First Language
Timeline
Senior DevOps Engineer
SAP Labs India Pvt. Ltd.
03.2018 - Current
SAP BASIS Consultant
ILabs Enterprise Services Limited
07.2017 - 03.2018
SAP BASIS Consultant
Tata Consultancy Services
12.2013 - 07.2017
Bachelors of Engineering - Industrial Engineering and Management
Siddaganga Institute of Technology
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