Rakesh Dam
Kolkata
Summary
With extensive experience across various domains, I have honed my expertise in Frontend Operations, Key Account Management, and MIS. My professional journey spans managing complex projects on a Pan India scale, coordinating cross-functional teams, and delivering exceptional client service. As a seasoned Project Coordinator and Team Lead, I excel in driving project success and fostering a collaborative team environment. My background in client handling and associate management further equips me with the skills to build strong relationships and lead diverse teams effectively. Passionate about streamlining processes and enhancing operational efficiency, I am committed to delivering results and driving growth through strategic leadership and meticulous management.
Overview
13
13
years of professional experience
Work History
EA to CMD
Aka Logistics Pvt Ltd
Kolkata
06.2024 - Current
- Managed calendars and schedules, coordinating meetings and appointments efficiently.
- Screened and directed phone calls and emails, ensuring timely communication.
- Prepared reports, presentations, and correspondence with a focus on detail and clarity.
- Handled sensitive and confidential information with the utmost integrity.
- Assisted in project management, tracking deadlines and deliverables effectively.
- Served as the primary point of contact between executives and internal/external stakeholders, fostering effective communication across the organization.
Assistant Manager
Indian Institute of Management, Calcutta
Kolkata
05.2023 - 06.2024
- To assist the HOD and coordinate the programme along with administrative support system
- To assist the HOD in preparation of strategic plans and reports as per the requirements
- Conducting academic related events including admissions, scheduling
- Preparation of various types of reports, minutes of the meetings, proposals and other related works
- To lead a team in achieving the objectives of the programme
- To lead and manage administrative support system for the programme
- Act as a point of contact for students, staff and lecturers
- Coordinating with various departments for various academic activities
- Building strategic plans for visibility on social media handles, preparing visual aids contents for social media
Customer Relationship Manager
Codezin Technology Solutions Private Limited
Kolkata
07.2020 - 05.2023
- Administered and developed the implementation related to CRM/ERP, operational efficiencies, and improvements
- Coordinating project schedules, resources, equipment and information
- Held responsible for developing the support team's internal tools, processes, procedures, and tracking metrics
- Assis project performance, specifically to analyze the successful completion of short- and long-term goals
- Assure that issues and related escalations are managed to resolve efficiency across the organization
- Spearheading payment process, managing the data analyst team hiring and training, resolving client queries within SLA
- Performing day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
- Preparing bills, monthly invoices and tracking and tracking bank deposits
- Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
Senior Associate Property Consultant
Cushman & Wakefield
Kolkata
07.2019 - 06.2020
- Managing primary as well secondary transactions
- Raising and managing invoices for the transactions
- Arranging client meetings, developer engagement, securing exclusive mandates
- Collection tracking, monitoring on the debtors list
- Business development and lead management
Territory Sales Executive
Wildcraft India
Kolkata
12.2018 - 07.2019
- Responsible for Secondary transaction
- Business development and lead management
- Ensure efficiency of sales operations
- Maintaining customer relationships
- Identifying local business opportunities and challenges
- Reporting on regional sales results (weekly, monthly, quarterly and annually)
- Acting as a point of contact for existing and potential customers within assigned territory
- Present products and services to prospective customers
- Identify customer needs and recommend product solutions
Associate - Transaction and Advisory Services
CBRE Asia Pacific
Gurgaon
02.2018 - 12.2018
- Managing primary as well secondary transactions
- Raising and managing invoices for the transactions
- Arranging client meetings, developer engagement, securing exclusive mandates
- Collection tracking, monitoring on the debtors list
- Business development and lead management
- Successfully achieved revenue targets of 4X multiples during my tenure with CBRE
Real Time analyst (RTA)
Wipro
02.2012 - 03.2013
- Managing the queues and the day-to-day business of handling call traffic to meet service levels
- Preparing Service Level Update to show where service levels, abandonment rate, and hours compliance are throughout the day include descriptive analysis review of that service level
- Tracking system and process down time and report back monthly on trends to senior management with a view to drive down lost time
- Ensuring that optimum service levels are achieved on a monthly, daily and intraday basis in order to drive up service level consistency performance
- Analyzing and identifying potential issues before they occur and make necessary recommendation to improve resources (shift patterns, optimization, reducing shrinkage
Senior Customer Service Representative
Wipro
Kolkata Area
08.2011 - 01.2012
- Responded to inbound customer inquiries via phone & email with professionalism and courtesy.
- Troubleshot technical issues related to products and services, providing clear, step-by-step guidance for resolution.
- Maintained current knowledge of company products, services, and policies to deliver accurate information to customers.
- Documented all customer interactions and technical issues in the CRM system for future reference and analysis.
- Collaborated with technical teams to escalate and resolve complex issues efficiently.
- Ensured high levels of customer satisfaction by proactively following up on open issues and facilitating timely resolutions.
- Participated in training sessions to enhance technical knowledge and improve customer service skills.
Education
MBA - Master of Business Administration - Marketing, operations management
Institute of Technology and Science
Ghaziabad01.2018
Bachelor of Arts (B.A.) - Geography, History, Political science
Netaji Nagar Day College
01.2016
Army Public School Kolkata
KolkataSkills
- Adobe InDesign
- Presentations
- Canva
- Relationship Building
- Teamwork and Collaboration
- Supervision and leadership
- Problem Resolution
- Excellent Communication
- Calm Under Pressure
- Public Speaking
- Friendly, Positive Attitude
Awards
- Business plan
- Wizibiq2017 business plan
Languages
- Bengali
- Hindi
- English
Position
EA to CMD
Accomplishments
- Received an award from Institute of Technology and Science in the year 2018
Timeline
EA to CMD
Aka Logistics Pvt Ltd
06.2024 - Current
Assistant Manager
Indian Institute of Management, Calcutta
05.2023 - 06.2024
Customer Relationship Manager
Codezin Technology Solutions Private Limited
07.2020 - 05.2023
Senior Associate Property Consultant
Cushman & Wakefield
07.2019 - 06.2020
Territory Sales Executive
Wildcraft India
12.2018 - 07.2019
Associate - Transaction and Advisory Services
CBRE Asia Pacific
02.2018 - 12.2018
Real Time analyst (RTA)
Wipro
02.2012 - 03.2013
Senior Customer Service Representative
Wipro
08.2011 - 01.2012
MBA - Master of Business Administration - Marketing, operations management
Institute of Technology and Science
Bachelor of Arts (B.A.) - Geography, History, Political science
Netaji Nagar Day College
Army Public School Kolkata
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