Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RAKESH DHAWAN

RAKESH DHAWAN

Risk
Hyderabad,telangana

Summary

Goal-oriented Manager in Risk & Portfolio Management with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Assistant Manager - Quality, Risk & Security

Deloitte
Hyderabad, Telengana
2023.06 - Current
  • Responsible for reviewing and enhancing the existing risk management policies and protocols across four key delivery centers that provide support to the NSE region..
  • Serving as the primary point of contact (POC) for all business functions, handling queries related to conflict resolution, ethics, independence, financial crime, and data protection.
  • Responsible for evaluating risk activities on a monthly basis and reporting the compliance status of all business teams using Red-Amber-Green (RAG) dashboards.
  • Collaborate with Risk Champions across all business teams to ensure compliance maintenance by professionals.
  • Maintaining Risk Register for timely escalations of issues and ensuring on appropriate mitigation.
  • Assisting with refreshing training curriculum and contributing to onboarding process for practitioner and deliver training on variety of topics.
  • Communicating offshore Risk management framework to USI Business area leads across Consulting , Risk Advisory , Tax , Audit , Technology and support services.
  • Successfully designed Co-pilot Training module for all professionals and leaders to provide enough guidance on the training documents.
  • Collaborating with multiple stakeholders on risk projects, which include technical enhancements to SharePoint for improved risk dashboards and analytics.
  • Creating client and partner-level PowerPoint presentations to facilitate effective communication and enhance brand reputation.

Associate Senior Manager

Think & Learn Pvt Ltd (Byju's)
Bangalore, karnataka
02.2022 - 05.2023
  • Developed reports documenting risk for potential plans, strategies and transactions, presented reports to management.
  • In-house fraud prevention automations ( Such as Design Risk Scorecards , Develop Risk flags & Live Fraud Indicators across all verticals) , reducing up to 20% in Document forgery.
  • Recruited and hired top performers & managers to add talent and value to department.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Report Formulation using Data visualization tools such as Excel,Performed statistical analyses to gather data for operational and forecast team needs.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Improved productivity while reducing staffing and operational costs by 25%.

Manager

Think & Learn Pvt Ltd (Byju's)
Bangalore, Karnataka
02.2021 - 01.2022
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Achieving 4000 Loan Approvals on Weekly Basis.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Reviewed operations reports to understand numbers and trends.
  • Increased profit by streamlining operations by 20%
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Assistant Manager

Think & Learn Pvt Ltd (Byju's)
Bangalore, Karnataka
11.2018 - 02.2021
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Optimized credit approval processes, improving operational efficiencies and approval TAT of 5 mins.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Used Freshdesk & LMS to perform credit appraisals, document verification and loan approvals.
  • Mentored sales team in applying effective operational guidance and delivering top-notch sales support.

Senior Associate

Think & Learn Pvt Ltd (Byju's)
Bangalore, Karnataka
11.2017 - 11.2018
  • Worked as Logistics Associate for Shipping & Installation of Byju's application for 3 months
  • Worked as Associate for Order Confirmation team (Order Confirmation , Payment confirmation , Payment Dispute Handing etc.) for 4 months
  • Started and setup Fintech process (Mumbai region) for AVANSE
  • Trained 200 business development associates for AVANSE

Associate

Think & Learn Pvt Ltd (Byju's)
Bangalore, Karnataka
11.2016 - 11.2017
  • Managed customer relations and customer service through daily communication and interaction (In-Transit Team), Managed 70-80 calls per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving Escalations.
  • Improved operational efficiencies while managing customers requests, Order shipment, Order confirmation, Content installation.

Education

Bachelor of Engineering - Mechanical Engineering

Marwadi Education Foundations
Rajkot
07.2012 - 07.2016

Skills

Leadership

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Certification

Certified Lean Six Sigma Black Belt

Timeline

Assistant Manager - Quality, Risk & Security

Deloitte
2023.06 - Current

Certified Scrum Master

10-2022

Certified Lean Six Sigma Black Belt

03-2022

Associate Senior Manager

Think & Learn Pvt Ltd (Byju's)
02.2022 - 05.2023

Manager

Think & Learn Pvt Ltd (Byju's)
02.2021 - 01.2022

Assistant Manager

Think & Learn Pvt Ltd (Byju's)
11.2018 - 02.2021

Senior Associate

Think & Learn Pvt Ltd (Byju's)
11.2017 - 11.2018

Associate

Think & Learn Pvt Ltd (Byju's)
11.2016 - 11.2017

Bachelor of Engineering - Mechanical Engineering

Marwadi Education Foundations
07.2012 - 07.2016

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