Rakesh Dhinwa
Lead Assistant Manager - Al Solutions Architect At EXL | Gen Al | Agentic Al
Gurugram
Summary
Over 6+ years of experience in Data Analytics, Generative AI, Agentic AI, Machine Learning, and scalable data solutions, with strong expertise in Python, SQL, Tableau, Power BI, ETL, and cloud technologies. Skilled in Prompt Engineering, Fine-Tuning, Embeddings, Transformers, LoRA/DoRA, LLMs, Agentic AI workflows, and Retrieval-Augmented Generation (RAG) using Hugging Face, LangChain, LlamaIndex, OpenAI APIs, FAISS, and ChromaDB. Experienced in developing AI-driven automation pipelines, intelligent data extraction systems, interactive dashboards, and end-to-end data processing solutions using AWS services, Playwright, and modern ML frameworks. Adept at building scalable analytical and AI-powered systems, optimizing workflows, and delivering actionable business insights through advanced AI, NLP, and data engineering technologies.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Lead Assistant Manager - Gen Al
EXL Service
11.2025 - Current
- Drove 40% growth in client attraction by leveraging generative AI and LLM models. Enhanced insurance solutions with the strategic implementation of agentic technologies. Earned recognition and awards for significant achievements in the field.
- Facilitated the establishment of unique AI agents, comprising a recovery agent for recovery use case parameters, a payment agent for payment parameters, and a catastrophe classifier agent to optimize operational efficiency and decision-making processes.
- Designed an advanced supply chain orchestration solution featuring integrated intelligence for agent collaboration. Established an intelligent interaction layer, facilitating communication among agents with varied goals. Enabled reinforcement learning mechanisms for agents to refine their actions based on human feedback. Promoted a collaborative environment for agents to enhance operational efficacy and adaptability.
- Achieved a 95% accuracy rate by executing model deployment and conducting regular maintenance. Implemented model retraining to uphold high standards of performance.
- Implemented interactive data visualizations with Tableau and Power BI, launching into the API for production, boosting user engagement by 30%.
- Refined task management processes through automation for a cloud-agnostic solution by uniting workflow management with AWS Step Functions and Azure Functions, achieving a 15% cost savings.
- Lead a team of 4 to 6 members, and submit detailed reports for each business day, highlighting work advancements.
Data Analyst
QL2 Software
08.2021 - Current
- Extensively used ETL methodology for performing data mining, data handling, data cleaning, data modeling, data migration, extraction, transformation, and loading using Talend, and designed data conversions from a wide variety of source systems.
- Highlight specific projects where you used Python, SQL, Tableau, and Power BI (DAX and M language).
- Developed and implemented data pipelines using Python and SQL to automate data integration and processing.
- Assembled large, complex data sets to fulfill functional and non-functional business requirements. Collaborated with data and analytics experts to enhance functionality of data systems.
- Collaborated with the team to design, structure, and implement new websites from start to finish, and updated existing websites.
- Worked extensively on error handling, performance analysis, and performance tuning of talent jobs.
Data Analyst
Schoollog
07.2019 - 08.2021
- Identifying, designing and implementing internal process improvements including redesigning infrastructure for greater scalability, optimizing data delivery, and automating manual processes.
- Automated Reporting Dashboard Solely developed a Dashboard which helps in tracking Company and employee’s performance.
- Also, I manage a team of five members, where my role involves designing the architecture of the workflow.
Data Analyst
Intelligaia
07.2018 - 01.2019
- Executed comprehensive analyses of company terms and quality to predict growth. Engineered machine-learning networks capable of processing real-time data inputs. Employed Tableau, MySQL, and Python for advanced data plotting techniques. Identified critical trends through a thorough statistical examination of datasets.
- Developing analytical tools to leverage the data pipeline for actionable insights into key.
Associate Data Analyst
We excel
05.2018 - 07.2018
- Worked as Associate Analyst almost 2 months working on different projects of Indian govt. Timely deliver different projects data at the highest possible standardquality.
- After quality work we make reports in MySQL and Excel and discuss work with the QA team.
Education
Master of Science - AI and Machine Learning
BITS Pilani
Pilani, India 04.2001 -
B.Tech - Electronics and Communication Engineering (ECE)
Sobhasaria Group of Institutions (RTU)
05-2017
Skills
Generative AI: Prompt Engineering, Fine-Tuning, Embeddings, LSTM, GRU, Transformer Architectures, LoRA/DoRA, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) using Hugging Face, LangChain, LlamaIndex, OpenAI APIs, FAISS, and ChromaDB
GenAI Tools: OpenAI ChatGPT, DALLE, LangChain, LlamaIndex, Hugging Face, Ollama, and Streamlit
Cloud Technologies: AWS services including S3, Lambda, Glue Jobs, EC2, IAM, CloudWatch, and API Gateway for scalable cloud-based data processing and automation
ML Algo: linear Regression, Decision tree, K-means clustering, Random Forest, SVM etc
Tools: Tableau, Power BI (DAX and M language), Neo4j
Language: Python, Webql, R
Python Library : Pandas, NumPy, Seaborn, SKLEARN, NLTK, H2O, Matplotlib, Tf-idf, Text Blob,Tokenizers, Datasets, PyTorch, TensorFlow, Keras, PEFT, TRL, Accelerate, SentenceTransformers, FAISS, ChromaDB, Pinecone, Weaviate, Haystack, vLLM, Ollama and Streamlit etc
Databases: MySQL, Mongo DB
Web Scraping & Automation: Expertise in Playwright, BeautifulSoup, Regex, and XPath for large-scale automated web data extraction, dynamic content handling, session management, and cookie-based authentication across complex web platforms
Additional Information
- Hands-on experience in Generative AI, Agentic AI, RAG pipelines, transformer architectures, and AI-driven automation systems
- Developed projects involving conversational AI, retail dialogue generation, data analytics dashboards, and intelligent web automation
- Strong interest in NLP, AI research, scalable data engineering, and cloud-based AI solutions
- Proficient in English and Hindi with excellent analytical, problem-solving, and communication skills
- Passionate about exploring emerging AI technologies, automation frameworks, and real-world business applications of machine learning
Certification
Tableau Desktop Certified Professional Certification (06/2021 - 07/2021) https://udemy-certificates.s3.amazonaws.com/image/UC-c469c908-8994-4711-b06b-3dc776f01138.jpg?v=1624728129000
Timeline
Lead Assistant Manager - Gen Al
EXL Service
11.2025 - Current
Data Analyst
QL2 Software
08.2021 - Current
Data Analyst
Schoollog
07.2019 - 08.2021
Data Analyst
Intelligaia
07.2018 - 01.2019
Associate Data Analyst
We excel
05.2018 - 07.2018
Master of Science - AI and Machine Learning
BITS Pilani
04.2001 -
B.Tech - Electronics and Communication Engineering (ECE)
Sobhasaria Group of Institutions (RTU)
INTERNSHIP
- Machine Learning Certificate / Learn bay (2018) hands-on experience with linear regression, linear algebra, logistic regression, regularization, neural networks, machine learning system design, SVM, unsupervised learning, dimensionality reduction, k-means clustering and PCA, large scale machine learning, Anomaly detection, photo OCR, recommender systems.
- BSNL / Professional Certificate (2017) Demonstrated hands-on experience with data cleaning, data visualization, project management, interpreting and communicating data analytics findings. Confidence in transforming data into actionable and clear insights. Fluency in computer programming languages and a solid understanding of databases
CERTIFICATES
AWS Certified Generative AI Developer - Professional
Amazon Web Services (AWS) (04/2026 - 04/2029)
- https://www.credly.com/badges/fcd2d843-3d1c-4942-9161-402efc5a6e6f/linked_in_profile
Tableau Desktop Certified Professional Certification (06/2021 - 07/2021)
- https://www.udemy.com/certificate/UC-c469c908-8994-4711-b06b-3dc77f061138/
Data Analytics (07/2021 - 08/2021)
- https://www.linkedin.com/learning/certificates/71e6d1f56e21b6a7321208df5f81f32034d45d0cb16bd84c8082c180df8dc9ce?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_certifications_details%3BgQKGcQLgTyGDWWpi8q81bw%3D%3D
Analyzing and Visualizing Data with Microsoft Power BI (07/2021 - 08/2021)
- https://www.udemy.com/certificate/UC-e611b2a6-766d-48db-85d3-69ef57825b6c/ utm_campaign=email&utm_source=sendgrid.com&utm_medium=email
Learning Python (07/2021 - 07/2021)
- https://www.linkedin.com/learning/certificates/bf022fbc4c45678406f8f901a0c560d7e9de0e681ae 7374ee1e8b814804f8c9f? trk=backfilled_certificate&lipi=urn%3Ali%3Apage%3Ad_flagshi