RAKESH GOPINATHAN
Invercargil
Summary
Efficient Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager- Clinic Administration
Sunny Specialty Medical Centre (NMC Assetco Limited)
Sharjah
2014.10 - 2024.04
- Developed and implemented policies and procedures for clinic operations.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Assisted in developing marketing campaigns aimed at increasing awareness about available services offered by the clinic.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
Social Worker
All India Institute Of medical Science
2009.06 - 2014.08
- Monitored patient compliance with prescribed treatments, medications and follow-up appointments.
- Coordinated referrals to other healthcare professionals as needed.
- Maintained detailed records regarding patient progress, clinical interventions and case notes .
Coordinator
WORLD WITHOUT OBSTACLES
2008.06 - 2009.06
- Managed multiple projects simultaneously while meeting tight deadlines and budget constraints.
- Coordinated with external stakeholders such as government agencies, private foundations and corporate donors.
- Conducted research to identify potential funding sources and develop proposals for new initiatives.
Education
MBA - Hospital Management
Alagappa University
Karaikudi2010-05
Master of Social Work - Medical Social Work
Mangalore University
Mangalore2009-01
Skills
- Cross-Functional Teamwork
- Performance Management
- Policy Implementation
- Marketing
- Financial Management
- Customer Relationship Management (CRM)
- Staff Training and Development
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Certification
- V Skills Certified Training and Development Manager
References
References available upon request.
Timeline
Manager- Clinic Administration
Sunny Specialty Medical Centre (NMC Assetco Limited)
2014.10 - 2024.04
Social Worker
All India Institute Of medical Science
2009.06 - 2014.08
Coordinator
WORLD WITHOUT OBSTACLES
2008.06 - 2009.06
MBA - Hospital Management
Alagappa University
Master of Social Work - Medical Social Work
Mangalore University
- V Skills Certified Training and Development Manager
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