RAKESH GUNDATI
Peddapally
Summary
Passionate and dedicated professional with over 5 years of experience in data operations and customer service. Seeking a challenging role in the BPO industry where I can utilize my communication skills, problem-solving ability, and technical knowledge to deliver high-quality support and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer Support Executive
Central Registrar of Cooperative Societies (CRCS) Refund Portal
08.2023 - 06.2025
- Resolved customer issues related to refund applications via phone and email.
- Guided users through portal processes and ensured successful complaint resolution.
- Maintained detailed logs and escalated unresolved queries.
- Achieved consistent customer satisfaction through polite and efficient service.
Computer Operator
Sahara India Company
04.2019 - 07.2023
- Performed accurate data entry and document processing.
- Maintained records and handled internal reporting tasks.
- Assisted in daily operations using MS Office and basic computer tools.
- Supported back-end processes to improve operational efficiency.
Education
Diploma - Engineering
B Vamshi Krishna Polytechnic College
Kodad05-2016
S.S.C -
Crescent Public School
Peddapally03-2013
Skills
- Customer Service (Voice & Non-Voice)
- Data Entry & Documentation
- MS Office (Word, Excel)
- Problem Solving
- Email & Chat Support
- Time Management
- Basic Computer Troubleshooting
Languages
English, Hindi, Telugu
Timeline
Customer Support Executive
Central Registrar of Cooperative Societies (CRCS) Refund Portal
08.2023 - 06.2025
Computer Operator
Sahara India Company
04.2019 - 07.2023
Diploma - Engineering
B Vamshi Krishna Polytechnic College
S.S.C -
Crescent Public School
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